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Kuku’s Terms and Conditions

These terms and conditions (“Terms”) document is an electronic record for the purposes of the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder, as amended from time to time, and the applicable provisions relating to electronic records in other statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require a physical or electronic signature.

This is a legal and binding agreement between You, the user (“User” or “You” or“Your”) of the Services (as defined below), and Mebigo Labs Private Limited, a company registered under the Companies Act, 2013 having its registered office at 06, GBD Within Godrej Business District Pirojshanagar, Vikhroli, Mumbai City, Mumbai, Maharashtra, India, 400079 and corporate office at UrbanVault 262, 3rd Floor, 16th Cross Road, HSR Sector 6, Bangalore, Karnataka – 560102 (“Kuku”, “we”, “our”,“us”) stating the Terms that govern Your use of the services provided by Kuku, through Kuku’s apps and websites including but not limited to Kuku FM, Kuku TV, StoRizz, Bhakti, Guru, Udaan and any other sites, software, APIs, data feeds, players, and services we make available now or in the future (“Platforms”).

By accessing or using these Services You/ Your parent/legal guardian (in case of minors) consent, agree and undertake to abide, be bound by and adhere to these Terms, our privacy policy (accessible at https://kukufm.com/privacy-policy) and the our community guidelines (accessible at https://kukufm.com/community-guidelines) along with any other terms which govern our Services. If You do not agree to these Terms, You are not entitled to avail or use the Services and any use thereafter shall be unauthorized.

1. Services

  • Kuku owns, operates and licenses Platforms and offers a personalized subscription to the Platforms that allow Users to access audio-visual content available on the Kuku Platforms (“Kuku Content”) over the internet on internet-connected devices(“Services”). For the purpose of these Terms, ‘content’ shall mean and include the text, software, scripts, graphics, logos photos, images, sound recordings, audio, podcast, radio programs, songs, music compositions, mp3, mp4, long form videos, short form videos, movies, reels, HDshows, audio-visuals, digital comics, e-books, courses, interactive features and other multimedia entertainment materials, metadata, and other materials accessed on or through the Services.
  • The Service, including the Kuku Content, is regularly updated. We therefore do not guarantee that particular content will be available on the Kuku Platforms at any given point in time.
  • Our Service may contain commercial content, such as branded content or sponsorship messaging, promos for Kuku Content or information about other Kuku goods or services.

2. Account

  • Unless otherwise specified, the Services are available for individuals who have attained the age of majority, i.e., 18 years and above in the case of India. If You are below the relevant age of majority in Your jurisdiction, You may access the Kuku Services / app only under the supervision of a parent/guardian and in accordance with applicable law which enables a minor in Your jurisdiction to access such a service. However, in all cases, only persons of the age of majority are allowed to register an Account on the Services and will always be responsible for the operation of any such Account.
  • A User may avail the Services by creating a registered user account on the Platforms to access certain features/ Kuku Content which may not be available without registration (“Account”).
  • You confirm that all data and information You provide to Kuku and its affiliates for the creation of the Account (“Registration Information”) is accurate, complete, and current, and You agree to keep it updated. You agree and undertake that the Account created by You shall not be a fake profile, i.e., created by using false information or impersonating another person on our Services by using their name, photo, claiming to be someone other than yourself, or through any other means.
  • You are responsible for maintaining the confidentiality and proper use of Your Account ID and password and for all activity through Your Account. You shall notify Kuku promptly of any breach of confidentiality or unauthorized use of your Account.
  • If any loss is caused by any unauthorized use of Your Account, You may be liable for the losses suffered by Kuku or others due to such unauthorized use. Kuku shall not be liable for any losses caused by any unauthorised use of your Account.

3. Free trial, Subscription & Payments

  • Subscription:-You may subscribe to a plan of your choice out of the subscription plans offered by Kuku (“Subscription”). After the creation of your Account and the Subscription, you will be able to access Kuku Content through the Platforms. Your Subscription will continue until terminated by you or by Kuku in accordance with these Terms.
  • We may change our Subscription plans and the price of our Service from time to time.
  • Some Subscription plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Subscription by clicking on ‘account’ or ‘profile’.
  • Payment:-To use the Service, you must provide us with one or more Payment Methods. Our Subscription plans include recurring payments (auto-pay mandate), providing you with continuous access to our Services until cancelled. Unless you cancel your membership before your billing date, you authorize us to charge the subscription fee for the next billing cycle to your Payment Method (see Account Cancellation section below).
  • By purchasing a paid Subscription, you authorize Kuku (or its payment partner/app store) to accept payment through a debit card, credit card, internet banking, Unified Payment Interfaces or through, e-prepaid wallet or other payment method (“Payment Method”).
  • Purchase through Kuku Coins:-Kuku allows Users to purchase coins and use them to unlock episodes and shows of their choice on the Kuku Platforms. Different types of coins with varying values can be earned or paid. The Kuku Platforms offers two types of coins: Coins you paid to us (“Paid Coins”) and coins we give you for promotional purposes, without charge (“Promo Coins”). Paid Coins and Promo Coins are collectively referred to as “Kuku Coins”. The detailed terms and conditions for Kuku Coins can be accessed athttps://tv.kukufm.com/support/coins
  • Free trial:-Kuku may offer a 7-day free trial. To start the trial, a ₹2 refundable verification/authorization may be processed to confirm payment details. This is not a fee and is reversed per bank/card-network timelines.
  • Unless You cancel before the free trial ends, your Kuku Subscription will convert automatically to a quarterly plan chargeable at ₹499 and your Payment Method will be charged on the calendar day after the trial ends.
  • If payment cannot be collected when due, we may suspend or downgrade your access until payment is successful.

4. Account Cancellation, Refunds & Renewals

  • Cancellation:-You can cancel your Subscription at any time, and you will continue to have access to the Service through the end of your Subscription period. To cancel Your Subscription, You may access the Kuku Platform -> Settings -> Subscription -> Cancel Subscription and follow the instruction thereafter. For more details and help, please contact our customer support team through the live chat feature in the app for quick assistance or email us at support@kukufm.com. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the free version of Kuku Platforms.
  • Refund:-Users are eligible for a refund if they request it within 3 days from the date of purchase, including the first auto-renewal. Refunds will be processed to the original payment method within 5-7 working days
  • Renewal:-The Subscription will be auto-renewed through your Payment Method upon expiry of your free-trial via the auto-pay mandate or unless you cancel your auto-pay. You may choose to not renew your Subscription. For this, you must cancel your Subscription by accessing the Kuku Platform -> Settings -> Subscription -> Cancel Subscription.

5. License & Permitted Use

  • Limited License:- Kuku grants you a limited, non-exclusive, personal, non-commercial, non-transferable, non-sublicensable, revocable license to access and use the Platforms and to view the Content only during the subsistence of Your Account, solely within territories where Kuku makes such Kuku Content lawfully available to you, and strictly in accordance with these Terms. No ownership or intellectual property right in any Content is transferred to you. A parent/legal guardian may create and manage an Account for a minor in accordance with these Terms and applicable law. Accounts and licenses are otherwise not transferable.
  • Kuku self-classifies Kuku content into U, U/A 7+, U/A 13+, U/A 16+, and A (18+) along with descriptive tags, which are displayed on the Platforms. You should exercise your full discretion in viewing the Kuku Content.
  • The Service and any content accessed through the Service is for your personal and non-commercial use only and may not be shared with other individuals. You shall not use another's Account without permission.
  • Some features/content of the Service may be geo-restricted. You may access the Kuku Content only within the country in which you have established your Account and only in geographic locations where we offer our Service and have licensed such content.
  • You must not access or use the Services, or any Kuku Content, by any mechanism or method that conceals or falsifies your actual geographic location or otherwise circumvents our territorial controls. Prohibited methods include, the use of virtual private networks (VPNs), proxies, anonymizers, Tor, DNS or IP-spoofing, GPS/location spoofing, emulators, or modified device/network settings that misrepresent your location. Service and content availability may vary by country/region due to licensing and legal requirements. We may detect and enforce territorial restrictions (including by reviewing IP address, network and device location settings, and similar signals) and may suspend or terminate access where circumvention is suspected or confirmed.
  • Kuku Content is available for temporary download and offline viewing via the Kuku app on certain supported mobile devices (“Offline Titles”). Offline Titles can only be accessed by Premium users. For Premium Users, there is no restriction on the number of devices, or downloads for Offline Content. Limitations may apply, including restrictions on the time period within which you will need to begin viewing Offline Titles and how long the Offline Titles will remain accessible. If you do not log into your Account on the Kuku app for a continuous period of seven (7) days, you will be automatically logged out and the downloads will be removed from the downloads section in your Account.
  • The quality of the display of the Kuku Content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. Kuku shall not be liable for any quality variations faced by you for any such factors outside the control of Kuku. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges.

6. Service Availability & Maintenance

  • Kuku may temporarily suspend access to all or part of the Platforms for maintenance, security, legal, operational, or business continuity reasons. Where practicable, Kuku will provide advance notice and will use reasonable efforts to restore access promptly.
  • Kuku may modify, remove, or discontinue any aspect, feature, or functionality of the Platforms at any time (acting reasonably), and where practicable will provide notice.
  • Kuku shall not be liable for non-availability caused by events beyond its reasonable control (force majeure), including acts of God, war, riots, strikes, epidemics/pandemics, governmental orders, floods, fires, failures of public utilities, or satellite/network failures.
  • If You use any Kuku-Platforms, or software component, You agree that it may automatically download and install updates (including bug fixes, enhanced functions, modules, or new versions) as part of Your use.

7. Content & Intellectual Property

  • Kuku is the owner or valid and lawful licensee/assignee of all Kuku Content made available on the Platforms. Kuku owns in entirety all intellectual property associated with the Kuku Services/ Platforms. No license or leave is granted by way of these Terms to you or anyone to exploit in any manner Kuku’s intellectual property except for the limited license given to you under these Terms.
  • You must not remove, alter, bypass, avoid, obscure, interfere with, or circumvent any copyright, trademark, patent, trade secret, or other proprietary notices, any digital rights management (DRM) or content protection or access control measures (including territorial/geo-filtering and age-gating), or any watermarks applied to the Kuku Content.
  • Except as expressly permitted in these Terms or by Kuku in writing, you must not copy, download, capture, reproduce, duplicate, archive, distribute, upload, publish, modify, translate, broadcast, perform, display, sell, transmit, retransmit, frame, deep-link, make available, or otherwise exploit the Kuku Content or create derivative works from it.
  • Where Kuku provides a “download” or “save for offline use” button, You may use it only within Platforms, for personal, non-commercial, time-limited offline viewing, subject to DRM and any usage rules displayed to You.
  • You must not distribute any part of the Platforms or Content in any medium unless Kuku makes available the means for such distribution through functionality offered by the Platforms (for example, the Kuku Embeddable Player or the explicit download/offline feature).
  • Kuku does not permit copyright infringing activities or infringement of intellectual property rights on the Services, and Kuku will remove all content if it is properly notified that such content infringes on another's intellectual property rights in accordance with an appropriate court order. Kuku reserves the right to remove Kuku Content, at its sole discretion, without prior notice.

8. User conduct & restrictions

  • You agree to use the Service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. Except as explicitly authorized by us, You agree not to:
    • Archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use content and information contained on or obtained from or through the Service;
    • Circumvent, remove, alter, deactivate, degrade, block, obscure or thwart any of the content protections or other elements of the Service, including the graphical user interface, any advertising or advertising features, copyright notices, and trademarks;
    • You must not use or launch any automated system (including robots, spiders, offline readers, or scripts) that accesses the Platforms in a manner that sends more request messages to Kuku’s servers in a given period than a human can reasonably produce using a conventional online web browser. Public search engines may crawl publicly accessible pages solely to create searchable indices (not caches or archives), subject to Kuku’s right to revoke this permission at any time.
    • Where Kuku provides an Embeddable Player, You may display Content through that player, subject to these Terms. You must not modify, build upon, block, or interfere with any portion or functionality of the Embeddable Player, including links back to Platforms, overlays, branding, or advertising.
    • Decompile, reverse engineer or disassemble any software or other products or processes accessible through the Service;
    • Insert any code or product or manipulate the content of the Service in any way;
    • Use any data mining, data gathering or extraction method;
    • Upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Service, including any software viruses or any other computer code, files or programs;
    • Engage in any of the foregoing in connection with the use, creation, development, modification, prompting, fine-tuning, training, testing, benchmarking or validation of any machine learning tool, model, system, algorithm, product or other technology.
    • Violate any intellectual property (copyright, trademark, patent, trade secret), privacy, or publicity rights.
    • Cover, remove, disable, manipulate, block, or obscure advertising or other portions of the Services or the Content.
    • Delete or revise information provided by or pertaining to any other user.
    • Engage in commercial activity (including advertisements or solicitations of business; sales; contests; sweepstakes; creating, recreating, distributing, or advertising an index of any significant portion of the Content; or building a business using the Content) without Kuku’s prior written consent.
    • Use technology or other means to access, index, frame, or link to the Platforms (including the Content) in a manner not authorized by Kuku.
    • Use the Platforms to advertise or promote competing services.
    • Use the Platforms in a manner inconsistent with any and all applicable laws
    • Attempt, facilitate, induce, aid and abet, or encourage others to do any of the foregoing.
    • Circumvent, disable, or otherwise interfere with security-related features of the service or features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the Content therein

We may terminate or restrict Your use of our Service if you violate these Terms or are engaged in illegal or fraudulent use of the Service. Kuku reserves the right to decide whether Your conduct violates these Terms.

9. Third Party Services

  • The Services may contain links or integrations to third-party websites, applications, services, content, features, payment processors, app stores, or social media plug-ins (collectively, “Third-Party Services”). Kuku does not control, endorse, monitor, or make any representations or warranties about any Third-Party Services, and is not responsible for their availability, accuracy, legality, security, practices, or policies (including privacy, cookies, data collection, or marketing). Links are provided solely for convenience and do not imply endorsement or verification.
  • Your access to or use of any Third-Party Services (including any purchases, transactions, downloads, or account connections) is solely between You and the applicable third party and is subject to that third party’s terms, conditions, and privacy policies. It is advised that You should review those terms and policies carefully before using any Third-Party Services.
  • To the maximum extent permitted by applicable law, You agree that Kuku shall not be liable for any loss, damage, harm, malware, data breach, tracking, or other consequences arising from or related to your use of any Third-Party Services. Kuku may remove or disable access to any link or integration at any time without notice.

10. Disclaimer of Warranties

  • You understand and agree that the Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, Kuku and its affiliates, officers, directors, employees, and agents (collectively, “Kuku Entities”) disclaim all warranties, conditions, and representations, whether express, implied, statutory or otherwise, including merchantability, fitness for a particular purpose, title, accuracy, completeness, and non-infringement, and any warranties arising from course of dealing or usage and assume no responsibility for any (i) Errors, mistakes, or inaccuracies of content; (ii) Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our services; (iii) Any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein (iv) Any interruption or cessation of transmission to or from our services; (iv) Any bugs, viruses, trojan horses, or the like which may be transmitted to or through our services by any third party and/or (v) Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the services, KUKU does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party
  • Without limiting the foregoing, Kuku does not warrant that the Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components; that defects will be corrected; or that Content will be accurate or complete.
  • The Services may contain links to third-party websites/services. Kuku does not control or endorse, and is not responsible for, any third-party content, products, services, advertisements, or policies. Your dealings with third parties are solely between You and those third parties.

11. Limitation of Liability

  • To the maximum extent permitted by law, the Kuku Entities shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenues, goodwill, data, or use, arising out of or related to the Services or these Terms, whether based in warranty, contract, tort (including negligence), statute, or any other legal theory, whether or not Kuku is advised of the possibility of such damages.
  • You specifically acknowledge that Kuku shall not be liable for the Content or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with You.
  • The total aggregate liability of the Kuku Entities for all claims arising out of or relating to the Services or these Terms shall not exceed the greater of: (a) INR 499 (Indian Rupees Four Hundred and Ninety-Nine); or (b) the total fees You paid to Kuku for the Services in the six (6) months immediately preceding the event giving rise to the claim.
  • The service is controlled and offered by Kuku from its facilities in India., for India. Kuku makes no representation that the service is appropriate or available for use in other locations.
  • Users who access or use the Services from other jurisdictions do so at their own volition and are responsible for compliance with local law.

12. Indemnity

  • You agree to defend, indemnify, and hold harmless the Kuku Entities from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
    • Your breach of these Terms;
    • Your violation of any applicable law or of any third-party right (including intellectual-property, privacy, or publicity rights) while availing or using the Services;
    • misuse of the Services; or
    • any activity on Your Account that violates these Terms
  • Kuku may assume the exclusive defense and control of any matter subject to indemnification; You will cooperate as reasonably requested. You shall not settle any claim without Kuku’s prior written consent (emails permitted), and Kuku may settle any claim without Your consent if the settlement does not impose any admission of liability or monetary obligation on You beyond this indemnity

13. Copyright Infringement, DMCA and Piracy

  • Copyright Infringement: If you believe that your copyright-protected work was posted on Kuku apps or Platform, or otherwise hosted by Kuku, without authorization, you may submit a copyright infringement notification to our grievance officer. The notification must include the following:
    • An email address, physical address, or phone number so that we can contact you.
    • A clear and complete description of your work that you believe has been infringed.
    • The URL or other identifying location of the allegedly infringing work.
    • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law.
    • A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or are authorized to act on behalf of the owner, along with details establishing that you or the person on whose behalf the notification is being made is the bona fide owner of the copyright in the work that has been allegedly infringed.
    • Undertaking that you or the person on whose behalf the notification is being made shall file an infringement suit in the competent court against the person responsible for uploading the infringing copy and produce the orders of the competent court having jurisdiction within a period of twenty-one days from the receipt of this notification.
    • The physical or electronic signature of the copyright owner or an authorized representative of the copyright owner. To satisfy this requirement, you may type your full legal name (not that of a company) at the bottom of your notification.
  • Submit the above information to our grievance officer:
    By Email: copyright@kukufm.com
    By Mail: Mebigo Labs Private Limited (KUKU), 06, GBD Within Godrej Business District Pirojshanagar, Vikhroli, Mumbai, Maharashtra, 400079, India and corporate office at UrbanVault 262, 3rd Floor, 16th Cross Road, HSR Sector 6, Bangalore, Karnataka – 560102
  • All information submitted in your copyright infringement notification may be made public in any way by Kuku or a third party.
  • Piracy: If we are made aware, either by a third party or through Our detection system of any specific instances wherein Kuku Content published on the Platform is copied and made available on any external medium by any person, then:

14. Grievance Redressal

  • If You have a complaint regarding the Services, please explore our help & support dashboard available at: https://tv.kukufm.com/support If your complaint does not get resolved through available guidance, please use our live chat to get in touch with our team for support. In the event you wish to detail your complaint, you may write to us at: support@kukufm.com
  • If you wish to report any Kuku Content for violation of laws, please visit content grievance redressal page available at: https://kukufm.com/content-grievance-redressal Please follow the instructions for flagging non-compliant content and, fill out all the information as required by the form to help us identify and fix your concerns.
  • If you face any issues, queries, concerns regarding your personal information or data or if you wish to request deletion, rectification of your data at Kuku, please write to us directly at: support@kukufm.com Before you reach out to us, we encourage you to visit our privacy policy at https://kukufm.com/privacy-policy for more information about your data.
  • In the event you face any other content related issue, You may contact our Grievance Officer using the details below or visit the Content Grievance Redressal Page at https://kukufm.com/content-grievance-redressal:

    Name: Vinod Kumar Meena
    Designation: Grievance Officer
    Email: grievance@kukufm.com
    Postal Address: UrbanVault 262, 3rd Floor, 16th Cross Road, HSR Sector 6, Bangalore, Karnataka – 560102
  • Our process and timelines:
    • Acknowledgement: We will acknowledge receipt of your grievance within 24 hours of receipt.
    • Tracking: We will issue a unique ticket/reference number so you can track your complaint.
    • Disposal/Resolution: We will dispose of/resolve your grievance within 15 days of receipt, or sooner where required by law.

    We may contact You for additional information, we request You to respond promptly, failure to provide requested details may delay resolution.

15. Governing Law

These Terms are governed by the laws of India. Subject to applicable law, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

16. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without Kuku’s prior written consent. Kuku may assign these Terms (in whole or in part), including in connection with a merger, acquisition, corporate reorganization, or sale of assets, with notice to You where required by law.

17. Miscellaneous

  • Entire Agreement: These Terms, Privacy Policy, and Content Grievance Redressal Mechanism together with any other policies expressly incorporated by reference, constitute the entire agreement between you and Kuku regarding the Services and Platforms.
  • Severability: If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary (or severed), and the remaining provisions will remain in full force and effect.
  • No Waiver: Failure to enforce any provision by Kuku is not a waiver of such provision or any other provision.
  • Survival: Provisions that by their nature should survive (including disclaimers, limitations of liability, indemnity, governing law/jurisdiction, assignment, and payment obligations will survive termination or expiry of these Terms.
  • Notifications: You hereby consent, agree and authorise Kuku to send notifications on SMS/RCS/Messages/Promotional/Information Messages
  • Change in Policy: Kuku reserves the right, at any time and from time to time, with or without prior notice (we will provide periodic notice of material changes), to update, revise, supplement, and otherwise modify these Terms and to impose new or additional rules, policies, terms, or conditions on Your use of the Services (collectively,“Revised Terms”). The Revised Terms will be posted at https://kukufm.com/terms-condition and will be effective immediately upon posting unless a later effective date is stated. We recommend that You periodically check that page for the Revised Terms. Your continued use of the Services after such posting constitutes your acceptance of all Revised Terms. Nothing in these Terms shall be deemed to confer any third-party rights or benefits

This document was last updated on October 6th, 2025.