Interstitial close button does not work

Hi,

Thank you for contacting the Mobile Ads SDK support team.

I have checked our Google sample application and was able to close the ads successfully in iPhone 16 pro simulator. To investigate the issue could you please share the below details with us via reply to author option.

• Screen recording of the issue
• App ID and ad unit ID
• Sample project

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=500Ht00001u8Gf0IAE&entry.80707362=00334561

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Mobile Ads SDK Team

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[2025-10-06 10:39:51Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u8Gf0:ref" (ADR-00334561)

I have checked our Google sample application and was able to close the ads successfully in the iPhone 16 pro simulator. To investigate the issue could you please share the below details privately for further investigation. 

• app ID and ad unit ID
• Sample project

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files via reply to author option or by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=500Ht00001u8JhsIAE&entry.80707362=00334667

Hi,

Thank you for providing the requested information.

It is always recommended to use the latest version of the SDKs to avoid any issues. As of today, the latest version of iOS is 12.12.0.

Upon checking your AdMob account, I observed that you are currently using the SDK Version 10.14.0. Could you try once by updating to the latest version and confirm the results? Additionally, I have executed our Google sample application with the provided IDs in the latest version on an iPhone 16 pro OS Version 18.5 simulator and was able to close the ads successfully. Kindly check whether the mentioned issue is reproducible in our sample project?