Brainstorm JTBD for Compliance
Background
While I (@aregnery) was doing a working collab session with Mike Long on the projects dashboard view, and Mike was inquiring about the JTBD ("jobs to be done") for Compliance which led me down a bit of a research rabbit hole.
The context I have gathered so far shows that there has been some UX Research conducted to better understand the problems that users/customers face in regards to project compliance. This has defined the Group Level Compliance MVP and its key features: Compliance Dashboard(s), Exportable Reports, Extending Audit Events API, Controls Enforcement.
In the handbook, Plan defines their main JTBD with Job Stories which are further laid for Plan:Project Management JTBD on Mural.
Conduct a brainstorming session with Product Management and Product Design. Write every task related to that section or feature. Reference past research projects that included interviews with target users, when you can as well as regular customer conversations.
Bring in the full engineering team to review the list and add any missing tasks. Allow them to up vote any 3 tasks they view as particularly important
Proposal:
Use the Handbook Page for Release Management Group – JTBD as a template or example
-
Q/A with @Andjay about getting started with JTBD 07/07 -
1 hour working session with at least @dmoraBerlin & @mattgonzales (perhaps a dev too) -
Compose a draft of JTBD for Compliance -
Submit aWIP: Merge Requestto the manage direction page or perhaps the compliance management direction page. in the handbook.- Wait to submit changes until some research has been conducted
Output from collaboration between Matt & Austin
Snapshot a point in time
When [I need to demonstrate a group is adhering to (compliance) guidelines], I want to [create an artifact], so that I can [submit evidence of compliance (pdf, csv, screenshots)]
Enforce policies
When [a policy is relevant], I want to [set explicit parameters around work], so that I can [create boundaries that are enforced by a system]
Monitor changes
When [I am checking on adherence to policies], I want to [view all relevant information in a single place], so that I can [take action to mitigate non-conformance]
Closed issue and opened an new issue to being conducting research (ux-research#979 (closed))