Links to issues from outside vendors automatically
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Problem to solve
User would like to be able to link ServiceNow tickets, automatically in comments.
Proposal
The proposal is to allow logic that can be set by the admin, such as:
- For a STRING that would match a regex like 'CHG[0-9]{7}', create a link to https://URL/?record=STRING
When change tickets(Such as a ticket from ServiceNow) are referenced in GitLab, members could click right through to the record.
What does success look like, and how can we measure that?
(If no way to measure success, link to an issue that will implement a way to measure this)
Links / references
- GitHub recently implemented this feature: https://github.co/2IPavDD
Customers
Edited by 🤖 GitLab Bot 🤖