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Define UJM template

See references in &6964 (closed).

Sections:

  1. Phases (before/during/after)
  2. Stages (Job Map stages as starting point)
  3. Steps/Actions
  4. Needs (functional/social/emotional, from Job Map)
  5. Other standard UJM sections

Also record short walk through of the template and what's expected in the group contribution activity.

Deliverable

🗺 Collaborative User Journey Map Template

Edited by Pedro Moreira da Silva