Since 8 March 2021 International Outbound parcel consignments lodged to destinations impacted by additional airfreight costs have been subject to an International Linehaul Surcharge.

As of 1 March 2022 we are increasing the surcharge for parcels shipped to New Zealand, until further notice.

Please refer to current surcharge applicable for each destination zone for more information.

Please ensure you print and present the paper Order Summary to our driver at time of pickup. This applies to Express Post, Parcel Post and StarTrack product. It's important the document accurately reflects the articles that are being lodged at the point.)

To minimise our environmental impact and carbon footprint we recycle all Order Summaries.

To cancel your manifested consignment(s), please consult your designated Lodgement Facility. (This can be found under 'Administration' > 'Contract Information'.)

NOTE: Only manifests with the 'AWAITING APPROVAL' status can be cancelled by your Lodgement Facility.  For any other status, you may be required to lodge a credit claim.

To raise a credit claim, click here to submit.

Please ensure you print and present the paper Order Summary to our driver at time of pickup. This applies to Express Post, Parcel Post and StarTrack product. It's important the document accurately reflects the articles that are being lodged at the point.