App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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As iOS developers, what’s the biggest pain point you’d like Apple to fix?
I’ve observed several areas in iOS where user experience could be enhanced, such as keyboard flexibility, animation speed, biometric options, cache management, background uploads, navigation reliability, and automation features. Addressing these aspects would not only improve usability but also align iOS more closely with diverse user needs across regions and use cases. What enhancements would you consider most valuable?
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Xcode to App Store Connect Processing Issue
Hi Please when we upload our App from Xcode to App Store Connect, we do receive upload message but when we go to App store Connect interface, there we see our app being in process but it gets disabled and never goes to next step, and we waited for more than 2 hours, also we haven't received any email when we upload the app and when we refresh the page, the build in processing gets disappeared.
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Price Increase Notifications Not Present
Context: Back on March 4th, we scheduled a price increase for April 16th on one of our monthly subscription plans with several hundred active subscribers, to change the price from $18.99/mo to $19.99/mo and it has sat unedited in App Store Connect since. Expected: Based on this documentation (Increase the price of an auto-renewable subscription), I would expect that 27 days prior to the price increase (which would be 4 days ago, on March 20th), that users would start receiving notifications about the price increase in the form of emails to their Apple IDs and push notifications when they open up the app. We also have App Store Server Notifications V2 set up. Therefore, I expected to start receiving PRICE_INCREASE notifications as users either got emails and/or push notifications. Actual: We have yet to see any PRICE_INCREASE events come through. Additionally, we have one employee subscribed to this plan on production with a subscription that would renew on April 17th, which would mean that the 21st (3 days ago) was 27 days prior to his subscription renewing. He has checked his email and the app and has still not been notified in any way about the price increase and his subscription manager shows he will renew April 17th at the same price. Questions: Is there some other step that needs to happen for the price increase to take place? Are my expectations wrong about what we should see by this point, or else why might we not have had any indication of customer notifications of the price increase occuring yet?
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Xcode Cloud won't load from Xcode or App Store Connect
I am setting up a new app and am having problems with Xcode Cloud. From Xcode if I click on the "Cloud" button under the Report Navigator I get a spinner for a long time then get the message "Could not load Xcode Cloud data". I also visited the "Xcode Cloud" tab under my app in App Store Connect and I get a spinner and nothing loads. This is a recent account and I'm setting up Xcode Cloud for the first time. Below is what I've tried and I'm out of ideas on how to get this working. In Xcode, I signed out and back in as the Account Holder Closed Xcode and reopened This occurred yesterday and today and have not seen a problem under the Apple System Status page On the latest Xcode 16.2 Checked the Signing & Capabilities tab in Xcode and my team a bundle Id is correct and it's happy with signing. At this time on my machine I am using the distribution profile.
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macOS 26 not available under iPhone and iPad Apps on Apple Silicon Macs
To make an iOS app available on Apple Silicon Macs, we need to enable the availability option under Pricing and Availability in App Store Connect. But unfortunately, macOS 26 is not still available as a choice there and I don't want to make the app available on earlier macOS versions. Does anyone have any solutions? Would adding the LSMinimumSystemVersion key to Info.plist work?
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Best practice to prevent users from switching between subscriptions in the same group?
Hello everyone, For example, our app currently has one subscription group in App Store Connect with 5 plans (2 annual, 2 monthly, and 1 quarterly). By default, users can go into Apple Subscriptions in Settings and freely switch between all of these plans. However, our business requirement is to only allow users to stay on one annual plan and one quarterly plan. We don’t want them to switch to the other plans. My questions are: Is there any best practice or recommended approach to restrict subscription switching within the same group? Would removing the unwanted products from sale be the correct approach, or are there any risks/downsides with this method? Has anyone faced a similar situation and found a practical solution? Any guidance or shared experience would be greatly appreciated. Thanks!
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Can't fetch products from App Store connect
I had everything working with Revenue Cat. Then my app got rejected for not loading subscriptions, which was odd because a previous built was rejected for wording on that same paywall. I checked, and realised I suddenly can't fetch products in testFlight either. I can only see products in Xcode using the store kit configuration file. I've found many issues like this online and everybody point to the same solutions (that seem to work for most), but here's what I tried so far: Checked that all my agreements in App Store Connect are active Checked that ids match between Xcode / revenue cat / App Store connect Store kit config file is syncing with App Store Connect correctly I removed revenue cat and used the store kit api directly to fetch products. The array of products is empty in all environments that don't have access to store kit config file. Checked status of all subscriptions (all waiting for review -- as they were when the paywall worked) Nothing seems to work... Any suggestions? Many thanks
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Subscription - Stuck on "Waiting for Review"
Hello, We’re experiencing a blocking production issue with our new in-app subscriptions and would appreciate guidance. Our latest app version was approved and is live on the App Store, but the new subscriptions we submitted with it are still stuck in “Waiting for Review”. They’ve been in this state for about two months, and purchases in production fail with an error. I already sent an email, but I haven’t received any response. Yesterday,I uploaded a new version of our app and was approved. I had hoped that submitting another version might resolve the issue, but unfortunately the subscriptions are still not active. This is extremely frustrating since users cannot purchase or upgrade. Has anyone experienced this before? What should we do next to get these subscriptions approved? Thanks in advance.
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Why are apps invisible in the App Store, and which ASO tips work in 2025?
Even the best apps struggle to get noticed—over 5 million apps compete in stores, and most never hit 1,000 downloads. Visibility, not quality, is the real challenge. App Store Optimization (ASO) is the key to breaking through. Optimizing your app’s title, keywords, visuals, and description, combined with ongoing testing and competitor analysis, can drastically improve discoverability and downloads in 2025.
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How do subscription promotional offers work for currently subscribed customers?
Hello, I'm trying to understand what happens when a subscribed customer of a subscription A purchases a promotional offer for the same subscription A. Let's say the product is a yearly subscription priced at $100. When the month 7 starts (6 months remaining in the regular subscription period), I send the user a promotional offer for the same product but priced at $25 for the first year (100$ afterwards) and he accepts the offer. Is the promotional offer started only at the end of the current year (after the 6 remaining months) or is it started immediately and he gets a pro-rata refund for the 6 remaining months? Thanks.
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Any strategies for leveraging review responses to improve ASO results?
I’ve been building iOS apps since 2011 and have worked on hundreds along the way. Recently, I started a series on App Store Optimization (ASO) to share tips, strategies, and lessons learned. In this first post, I dive into how responding to customer reviews can directly influence ASO performance and App Store ranking - covering timing, response style, and best practices to turn negative reviews into positive ones.
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Step-by-step instructions on how to send an app to external testers with TestFlight in 2024?
New Apple Developer here, I've built my first iOS app in Xcode and wants to get it onto some friends' iPhones to do some external testing and give me some feedback. I've read the Apple Developer documentation on how to use TestFlight, but it's not understandable since step 1 is entering information about the app in App Store Connect and step 2 is uploading the app to App Store Connect? Can someone please write some easy step-by-step directions on how to get an iOS app from Xcode onto external testers' iPhones for a first-timer in 2024? Thank you so much!
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How to reliably link a new build to newly-created IAP? After submitting, selected IAP “disappear” from the submission
Hi everyone, I’m trying to submit my first release with In-App Purchases, but I can’t keep the IAP attached to the submission. Status: Not published yet (first release) Version: 5.0.0 (multiple builds: (7), (8), etc.) What happens I upload a new build and select it for version 5.0.0. I go to Add for Review and select my newly created IAP (auto-renewable subscriptions). I submit the version. When I re-open the submission details, the IAP section is empty (they no longer appear as “Included in this submission”). The result is a double failure: App rejection (Guideline 2.1 – “IAP not found in the submitted binary”). Each IAP is also rejected for lack of a binary in its review context. It looks like the IAP and the build keep getting detached from each other after I submit. Since this is my first version, I’ve tried changing builds and even editing version metadata, but it still feels like I’m just “editing the first version” rather than creating a fresh link between this binary and these IAP. What I already tried Creating the IAP and selecting them during Add for Review. Ensuring the IAP have complete metadata/localizations and pricing. Re-submitting using a new build number (5.0.0 (8), etc.). Checking Monetization → In-App Purchases and Subscriptions; products exist, but after submit they stop appearing under the submission. (When testing the opposite path) Removing IAP entirely for a non-IAP release — but Review still referenced IAP “linked” on their side. Questions What is the exact, canonical sequence to link a new build to newly created IAP so they remain listed under “Included in this submission” after I hit Submit? For first-time IAP, do I need to press Submit for Review on each IAP product before selecting them in the app submission? Or is selecting them during Add for Review enough? Which product statuses are required so that IAP do not drop off the submission? (Ready to Submit vs Waiting for Review, etc.) Can changing the build (or editing version metadata) after attaching IAP cause them to be silently removed from the submission? Since this app is not yet published, is it advisable to create a new app version (e.g., 5.0.1) to “reset” the linkage, or should a new build under 5.0.0 be sufficient? Any guidance or a step-by-step checklist to keep IAP attached to the submission would be greatly appreciated. Thanks! — Victor
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App Store Connect “Missing Metadata” Nightmare: The Solution I Spent HOURS Searching For
I just spent way too many hours trying to figure out why my in-app subscription was stuck in “Missing Metadata” in App Store Connect, even though I had filled out everything. If you're here because you're in the same boat, this is the solution Apple doesn't make obvious. The Problem I created an auto-renewable subscription (Kanabloom Premium) and filled in all required fields. The subscription was still marked "Missing Metadata", preventing me from submitting it. The “In-App Purchases” section wasn’t showing up in my App Store version submission, which meant I couldn't even attach the subscription to my app version. I triple-checked the metadata, pricing, tax settings, review screenshot, and even resaved everything, but nothing worked. What I Tried (Before Finding the Fix) Checked that pricing was set up correctly for all countries. Uploaded the required review screenshot for the subscription. Made sure the subscription group existed and was linked properly. Refreshed, logged out/in, and tried different browsers. Read every Stack Overflow, Reddit, and Apple Developer Forum post I could find. Even tried creating a dummy subscription to see if that would reset the system. The Solution: Localizing the Subscription Group Here’s the stupidly hidden requirement that finally fixed it: ✅ Your subscription group itself (not just the subscription) needs a localized display name. App Store Connect requires each subscription group to have at least one localized display name for it to be valid. If this is missing, all subscriptions inside that group will stay stuck in “Missing Metadata” no matter how complete they are. How to Fix It: Go to App Store Connect > Subscriptions > Subscription Group Click on your subscription group (not the individual subscription). Check if there's a localization added under "Group Reference Name." If missing, add a localization (e.g., English) and save. Refresh the page and boom – the subscription will finally be "Ready to Submit." Conclusion Apple really needs to make this requirement clearer. Now that I’ve finally figured it out, hopefully, this post helps someone else avoid losing hours of their life to the same issue. If you're still stuck, double-check that: You’ve set pricing and enabled "Cleared for Sale." You’ve uploaded a review screenshot for the subscription. You’ve signed all App Store agreements and banking/tax documents. Your app's In-App Purchase capability is enabled in Xcode. Let me know if this helped you! I wish I had found a post like this sooner. 😂 This should make for a useful and searchable post in case other devs run into the same headache. Let me know if you want any tweaks before posting! 🚀
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iOS build not appearing in App Store Connect after upload via Xcode and Transporter (React Native)
iOS build not appearing in App Store Connect after upload via Xcode and Transporter (React Native), Uploaded IPA “successfully” but build never shows in App Store Connect — React Native iOS. App type: React Native mobile app Android: Already published on Google Play (works fine) iOS goal: Upload the iOS build so it appears in App Store Connect (for TestFlight/release) No matter how I upload (Xcode Organizer Archive or the Transporter app), the build never appears in App Store Connect. It does not show under My Apps > [My iOS App] > TestFlight, nor under App Store Connect > Activity > All Builds. I’ve tried multiple times over several days. Xcode Organizer: “Upload to apple" there is no error, Transporter: delivered but app is processing , Email : there is no feedback with my problem please contact me
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