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Customer Service Transformation Report 2026

1 month ago

Intercom Community

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6,913 Topics
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Kathleen BuckNew Participant

Outbound

Confirmation of emails in Intercom through Outlook in outlook outgoing/sent folders

After starting a conversation or sending/responding in an email thread within intercom, is there a way to see it actually in the “sent” folder within outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving fro

AndyRNew Participant

Sample registration process

Hi, guys!I would like to create a "step-by-step registration" process. I may be a little vague in my explanations, but here is the sample algorithm of the future process.On the site there is a minimalist form for new clients. I want to redirect this

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2 hours ago

Diana TripacLeading the Community @ Intercom

Customer Service Transformation Report 2026News

Our 2026 Customer Service Transformation Report is out.We surveyed over 2,400 support teams across industries to find out how they’re using AI, where it’s working the best, and how support operations are changing around it.The report examines how AI

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5 hours ago

John PjontekNew Participant

Messenger

How do you handle customers expecting instant replies in Intercom Messenger?

Hi there — I’m wondering if anyone can share best practices for setting expectations in the Messenger that customers are not always in a real-time live chat with a support agent. As many of you probably experience, our agents often help multiple cust

20

11 hours ago

Nathaniel UrquiaNew Participant

Settings, Security & Permissions

Why changes in workflow and other settings (banners) won't show on Change Log Section?

Hello Team, Can you take a look “Why changes in workflow and other settings (banners) won't show on Change Log Section?”Snippets = is okGuidance = is okuser settings = is okWorkflow = NoOutbound banners = NoReally important for us. Easier to check an

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

Alex KingNew Participant

Messenger

Request a callback in Messenger?

Simply put with Intercom how can you create a method for a visitor to make a callback request?I know you can add Request a callback in a Phone workflow, how can I do it within Messenger?Thanks in advanced :)

ahmad.teraffNew Participant

API & Webhooks

webhook not sending complete image url

Please help, previously there was no problem. But now the image sent from the webhook does not include the complete url.

Ben NissleyNew Participant

Contacts

Intercom not auto-filling company name in tickets

Hello Support, We have run into a recurring issue where customer company names are not being auto-filled in the drop-down box at the top of tickets, despite the ticket having a “Company details” association in the side menu. It seems like the problem

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

641

D

15 hours ago

John PjontekNew Participant

Messenger

How do you handle customers expecting instant replies in Intercom Messenger?

Hi there — I’m wondering if anyone can share best practices for setting expectations in the Messenger that customers are not always in a real-time live chat with a support agent. As many of you probably experience, our agents often help multiple cust

20

11 hours ago

Nathaniel UrquiaNew Participant

Settings, Security & Permissions

Why changes in workflow and other settings (banners) won't show on Change Log Section?

Hello Team, Can you take a look “Why changes in workflow and other settings (banners) won't show on Change Log Section?”Snippets = is okGuidance = is okuser settings = is okWorkflow = NoOutbound banners = NoReally important for us. Easier to check an

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

Alex KingNew Participant

Messenger

Request a callback in Messenger?

Simply put with Intercom how can you create a method for a visitor to make a callback request?I know you can add Request a callback in a Phone workflow, how can I do it within Messenger?Thanks in advanced :)

ahmad.teraffNew Participant

API & Webhooks

webhook not sending complete image url

Please help, previously there was no problem. But now the image sent from the webhook does not include the complete url.

Ben NissleyNew Participant

Contacts

Intercom not auto-filling company name in tickets

Hello Support, We have run into a recurring issue where customer company names are not being auto-filled in the drop-down box at the top of tickets, despite the ticket having a “Company details” association in the side menu. It seems like the problem

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

msesmaNew Participant

Mobile SDKs

Intercom Android SDK vulnerability not fixed

There is a vulnerability not fixed even in latest Intercom Android SDK 17.4.2:org.msgpack:msgpack-core should be 0.9.11 or greater| +--- io.intercom.android:intercom-sdk-base:17.4.2| | +--- io.ably:ably-android:1.5.0| | | +--- io.ab

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15 hours ago

Noam Ben Harush ShaniConnector

API & Webhooks

Intercom MCP server in EU hosted workspaces

I was wondering if there’s a timeline or expected timeframe at least to when can we expect intercom’s MCP to expand outside the US hosted servers?

Bogdan KovbasNew Participant

Mobile SDKs

UI issues in Intercom chat attachment popup on iOS 26 (Liquid Glass)

Hello,We noticed a UI issue in the Intercom chat screen (Messenger) when using iOS 26 with the Liquid Glass design.When tapping the attachment button in the message input area, the popup with attachment sources appears (Camera, Photo and Video Librar

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B

16 hours ago

News & Updates

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