Link Alias Issues in Content Blocks
We have 16 different franchise brands that we market for individually. I have content blocks set up for all of our branded footers (multiple design options for each brand) that I use on every email. We were really excited to have content blocks so we could easily update standard footer elements and links without having to update it on all of our live emails for every brand (there are hundreds), but it seems that building all these content blocks will still not be useful for making universal updates bc if I change a link, I still have to go into every single email of every live canvas and campaign to retype the link alias name - a very tedious an unnecessary process that essentially defeats the purpose of the content blocks in the first place. Does anyone know if it's possible to specify the link alias name in the HTML of my content blocks (or even just in my HTML email templates) for the UI to recognize the alias name automatically so I won't have to manually name the same link in every email? I know that aliases are unique to each email, but this is not useful at all when we have standard links that are on all emails that I'm naming the same thing every time anyways. There has to be a better option than "all or nothing" on the link alias enablement bc we want to use it. But the benefits of the content blocks are being cancelled out by the link aliases. We put a lot of work into rebuilding all these templates/blocks for all of our brands when we migrated to Braze, so I really want to find a way to make it work.multiple subscription group update
Adding subscription group to your email program is a great way to retain customers from on overall exit. Unfortunately adding the program starts all existing customer as unsubscribe. Luckily there is a webhook to switch them on, unfortunately I am only able to switch on ONE at a time. Has anyone attempted to switch multiple subscription group at a time?Request: Save Email as Template
I would love to have the ability to utilize emails I've created in campaigns in Canvases. But the only way to do that is to export the email out of campaign as a .zip file and then import it into templates. This then removes the best part of the email creation and editing process: drag and drop! So then I can no longer edit the email in the canvas without digging into the code. Anyone else have this problem? This is a feature I've been able to use in other email marketing services like hubspot! Would love a "save email as template" dropdown option. Or, when I'm creating a canvas, be able to select emails that I've created in campaigns.re-loop canvas or template for multiple send
Hi All, Has anyone done a re-loop in the canvas where one customer would get the same message multiple times. Not trying to spam the customer but for transactional purpose where they would need to get the same template multiple times based on the number of accounts a customer might have or event a customer runs through. Currently, I duplicate the template and do a decision split to evaluate if they have multiple. If they do then they will get the duplicate template with the second account data and so forth. For simple 1 or 2 template communication that's easy but we also have a canvas with 23 templates and duplicating that multiple times just leave room for error. Curious if anyone has done it a better way Thank you ^-^Find matched filter group in Canvas step
Is there a way to find which filter group a user matched when matching a step in a canvas? Ideally I want to use the returned events data which is in USERS_CANVASSTEP_PROGRESSION_SHARED or something like that, but I can only find a reference to the canvas_step_api_id, not anything internal to the step node itself apart from its name. ThanksMachine vs. Other in Audience Segment Filters
Hello everyone! I work with a freelance client with specific defined audience goals. I'm blocked with an issue within the current segment filters to ensure zero overlaps but want to see if there's anything I'm missing or if anyone has a suggestion for me. Audience groups and qualifications 1: New or active (within 120 days as defined by "created_at") This group is defined as someone who has other opened within 120 days OR machine opened BUT ALSO clicked within 120 days OR their "created_at" date is within 120 days. 2: Lapsed/Dormant This group would be someone who has done a verifying action to confirm their "real" but those actions are older than 120 (they have other opened more than 120 days ago or machined opened AND clicked more than 120 days ago). 3: Inactive / Never engaged This would ideally cover everyone else. They've never other opened but may have machine opened but never clicked. If they have never other opened, or machine opened but didn't click, and the created_at date is within 120 days, they'd be in the first group until that 121 day mark. Challenges 1: Someone can have both a "last other opened" and "last machine opened" within different time frames. 2: The Braze segment filters allow for AND and OR statements but those groups must use all AND or OR statements. I can't define more complex "if this, then that" scenarios such as [created_at is more than 12 days] AND [[last other opened more than 120 days ago] OR [last machine opened AND clicked more than 120 days ago] OR [machine opened never]]. This is possible in Mailchimp and I'm fairly certain in other ESPs (combining and/or statements within larger and/or statements). 3: You can't have more than 1 segment that refers to another segment. (I can't define group 1, then define group 2 but also exclude group 1 if there's an overlap). Any suggestions or recommendations on how to get these first two audience groups into a segment with zero overlap?What’s the best approach for an NPS survey?
Hey everyone 👋 I’m planning to add an NPS survey to an email campaign and I’m curious — what’s worked best for you? Email with a link to a Braze landing page with the survey Or an embedded survey directly in the email? Both options will consume data points to collect information from each user, but which do you think has more advantages overall? Would love to hear your experiences! 🙌Help with Tracking Pixel Placement in Braze Emails
Hi Braze Community, I’m looking for guidance regarding tracking pixel placement in Braze emails. By default, the pixel is placed at the bottom of the email, but we’ve noticed that some of our longer emails are getting clipped by Gmail, which seems to be impacting our open rate tracking. I’ve seen that there’s an option to move the tracking pixel to the top of the email, which could potentially resolve this issue. Before applying this change across all campaigns, I’m wondering: Is there a way to test this change in the NonProd environment first? Alternatively, can we apply this change to selected email campaigns only for testing purposes? Also, our emails typically have Liquid logic positioned at the top. Would moving the tracking pixel above this logic cause any issues with rendering or data capture? Has anyone tried this approach before? Would love to hear your experiences or best practices. Thanks in advance!