Netflix 13+

I love Netflix, it is great how there are different age group accounts you can pick from and you can have multiple accounts for the whole family. It has a wide variety of tv shows and movies, including Netflix originals. It is useful how if you are watching a movie or show it has others films like it if you don’t know what to watch next. It’s good how it saves your progress in the movie/show. I recommend Netflix for anyone as it is great for all ages! I also love how you can download shows to watch if you are at a place that will not have connectable wifi. My only (personal) problem is that a show I was watching got taken down, I was watching it for weeks as it had many seasons but I hadn’t finished it yet and I was really upset because I cannot find it anywhere, so developers if you see this I’m really hoping if you could put How I Met Your Mother back on Netflix for a while please?? I love Netflix and I really hope you can do something about my problem. If so, thank you very much!

Everything had been working very well for years. But then at the beginning of February 2024 I updated the app. Big mistake! Of course, the software designers have to mess around with things. Don’t they always, in a pathetic attempt to justify their existence? This time they took away the Downloads tab from the bottom of the screen, for reasons best known to them. But that was nothing compared to the disaster they created. All the downloads which I already had but which had expired, I was unable to renew them. Forever and ever I was presented with the error message "you have downloads on too many devices…" This had never happened before. Not only that, but I couldn’t download anything. After many calls to customer service I had to delete all those downloads and start all over again. That is the kind of outcome customrw are presented with when a company chooses to employ incompetent software designers. Hours wasted because of app upgrades that are worse than useless.

Netflix spends a fortune on programming. Well, it’s about time they made sure that any app upgrade is absolutely faultless before they present it to its overcharged customers.

If I could give this app zero stars I would. One is too many. The Prime Video app has always been much, much easier to use, and after this experience with the Netflix app I’ll probably delete my account.

I loved Netflix (yes, it’s past tense), the catalogue was superb until today where suddenly the only catalog I have access to is the global catalogue a.k.a Netflix produced shows / movies only. Been a loyal customer for the past 2 years or so, this is the first time I use their online chat feature to ask for help as none of the available stock standard FAQ / problems in their website really apply to my case.

First things first, I do have VPN and I understand that using VPN will cause Netflix to block the broader catalogue available in that region, I get it. The thing is I never used it whenever I watch Netflix. And by the way, the vpn is only available in my phone and laptop. There’s nothing in the router / smart tv. The thing that really puzzles me is that using my VPN, I was somehow able to access broader catalogue in my region.

Of course I brought all of those information to the live chat agent, the response however was stock standard and there was a point where I felt like talking to a bot. The agent was simply shifting the problem to the ISP. At the very least I would expect he/she to tell exactly what my problem or why my account is getting blocked from accessing the broader catalogue. I think a bit more care to the customer is appreciated. I need to think of changing my ISP, if it solves my problem, great, if it’s not then it’s a lose-lose to both ISP and Netflix.