Uber Eats: Food & Groceries 13+

Due to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most.

So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.

I cannot believe what just happened, Uber eats randomly charged me a 30$ “authorization fee” (this” fee” was only labeled after hours trying to get someone to help me), right as I was placing my order- so when I agreed to it I was under the impression I was saying okay to my order being placed. I was placing an order around the same price, slightly higher than this “fee”, which at the time I assumed it was the discount being applied like the button I clicked on, said would be applied. It goes through, and when I go to check my orders eta- no such record of the order has been placed but the money sure has been taken out of my account! Customer service pretended to check on my order then claimed they were transferring me to someone with more resources than they currently had, and ended the chat with me. No transfer was made, no contact was attempted. So I go through the process again- this time I am told to check my email. All the while I am out the amount of my order and no order has been placed and no one is offering me any type of solution. I check my email and about an hour later I get the explanation that this is an authorization fee that will be released in 3-10 days. It would have been better if they just said, “we’re sorry we messed up”, vs. the ridiculous explanation I was given. I’m sure it’s for legal reasons, but I feel like I was politely robbed.