QuickBooks Business Accounting 4+

I switched from another program for the 2023 business year to use QuickBooks exclusively for my company. Initially everything worked great the.n while creating estimates on the app for items I frequently use it could jot find the items even when I searched for it in the estimate portal. When I closed it and went to items the stuff is all there. Obviously I cannot manually create an identical item with the program so I have to go online to do the estimates if using items I have already created into my inventory 90% of the time because one or two items I can’t access. It works great online without issues. I’ve reached out multiple times over the past two weeks only to receive a generic reply that they’re working to fix the issue over the next few updates. I have not been happy with the customer service and looking to find another program that will function properly and actually fix issues when found.

Liz has by far been the worst experience and support I have ever had with an app and they’re online version. I even upgraded the highest package that they have and you cannot even get any custom help. Every representative you talk to on the phone gives you a different story and cannot trust anything that they are saying trying to get help is like pulling teeth I would never recommend this company or program to anyone.

Hey, kessick23. We'd like to help get you back up and running with estimates in the app. To do so, we have a few troubleshooting steps we'd like you to run through. Please check them out below:
1. Reset the app's data (Settings > Refresh Data)
2. Uninstall/Reinstall the app
3.Log out/back in
4. Reboot the phone/tablet
If you continue to see issues with estimates in the app, please email us and let us know at QBCares@Intuit.com. All the best. -Caitlyn, The QuickBooks Team

QuickBooks for iPad is buggy. I recently created a new invoice and it somehow was given the same invoice number as the previous invoice (not using “duplicate invoice”, but starting a new one). This created some issues with the client’s Accounts Payable. Also annoying is that client profile information cannot be edited in the app, so I have to sign in through a web browser. I also wish the QuickBooks kept a copy of sent emails, but it doesn’t, so I have to BCC myself to make sure I have record of the sent email. The most annoying bug is that, when using my Apple keyboard for iPad and composing in a text field (including trying to write the invoice email), QuickBooks does not respond to the “return” key to start a new paragraph. I have to detach the keyboard and use the touchscreen version. I called support to report this bug and ended up talking in circles with the “support” agent for much longer than I should have as she tried to direct me to download and install the DESKTOP version of the app on my iPad. I kept explaining that this would not work, and she kept trying to tell me that I had the wrong version of the app installed on my iPad and needed to download the desktop version. Absolutely useless customer service. The app is trash, and QuickBooks itself isn’t very good, but there aren’t many options out there, so…

We understand you're having trouble with the app, and we're here to help. Often, these simple steps can resolve the loading issue: clearing the app's data, restarting your phone, reinstalling the app, or checking your network. If you're still experiencing problems after trying these, please email us at qbcares@intuit.com with a copy of this review, and we're confident we can get things working smoothly for you. As for your suggestions, we want you to know that we're listening! Our development team actively monitors user reviews and feedback to ensure we're building the features and improvements that matter most to you. You can follow our progress and see what's coming next on our blog: (https://quickbooks.intuit.com/blog/whats-new/). -Myshka, The QuickBooks Team

I can’t underscore how BAD this app is. Every time Intuit puts out a new version, it’s a whole new learning curve to figure out where they’ve hidden everything and how to do what I need to do. It seems as though the engineering department has no clue about real world experience of running a business. So, here’s a clue - business people don’t have the time to spend on relearning an already clunky and unstable app. Second clue - Business people are not your beta testers! Test, test, and retest these updates before you unleash them on the public.

Again, the latest update has completely wrecked the app on my iOS iPhone and iPad. Now, I cannot utilize QB at all unless I utilize the PC in my office. I’m sure they will fix it in 2-weeks, but that’s 2-weeks that I have to try to work around this failure…and this is not the first time (nor second, nor 8th) …anytime a new update or version comes out it’s a nail biter as to how badly it’s screwed up and how many weeks it’ll take before I can use QBO on my iOS devices again. Now, when I start my iPad app, it says there is a newer version and I have no other option but to go to the App Store, where any attempt to update this app crashes the App Store, sending me into a constant loop. I feel like an abacus would be more productive than QBO.

Hi, JRMedved. We appreciate the feedback regarding the app. We assure you that our app developers are always looking out for this type of review to know what users want to see in the app. If you're facing any specific issues and would like to tell us about them, we'd be happy to investigate. You can email us at QBCares@Intuit.com and we'll do what we can to help! Best. -Caitlyn, The QuickBooks Team