1Password for Safari 4+

Why mess with what works... I used 1Password 7 for a long time and loved it. Version 8 was released and broke so many things, it's a case study in frustrating your users by not leaving good enough alone. Since the version 8 upgrade the Safari extension is constantly asking me to enter my password (version 7 was happy with my touch ID). I get random errors I have never seen before, like "Unable to save" when trying to save a new login, clicking the "Use suggested password" item but it is unresponsive and nothing happens... They also removed a feature I LOVED and used daily: holding alt/option while looking at an item revealed the password - gone in version 8. I wish I could go back to version 7, and I am not the type of person who wants thing to stay the same, I love changes and improvements but from where I stand, I gained nothing from version 8 but lost reliability and functionality I used to love about 1PW. I am only not looking to switch because their successful vendor lock-in. I am too deep into the 1PW ecosystem (installed everywhere) and leaving it behind would cause even more pain than this miserable downgrade they call "version 8".

Thanks for taking the time to leave us a review. We're sorry to hear you're not enjoying 1Password for Safari, and we appreciate you sharing your feedback with us. If you reach out to our team at support@1password.com, we'd be happy to work through your concerns and answer any questions you have.

I have been using 1Password since 2014 and just upgraded from version 6, so the new version, though somewhat different, has been a much smoother experience for me. I resisted upgrading, especially after reading some of the negativity here, but I liked that I didn't have to dump my old version 6 app and data to upgrade, so I felt confident I could go back if something went wrong or I was simply unhappy with the new version.

To my surprise, the migration process from 6 was easy (though I did have to download version 7 first, but still not a big deal). I realized that Dropbox was having a hard time connecting to my devices regularly, so consequently, I often was missing new passwords if they hadn't been synced. That no longer is the case since everything just syncs flawlessly!

Plus, I love that y'all are taking the time to respond to all of the comments. I'm sure the complications will get worked out, but if you aren't coming from version 7 directly, 8 is a no-brainer!

Thanks for this great 5-star review. It's great to hear the upgrade process was easy for you, and that you're enjoying 1Password 8 - we appreciate you letting us know!

I was almost ready to leave a good review… and then they had to go and break things. Again. Honestly, if I were a new user and saw this many negative reviews of a security product, I would be worried. Worried about the product, worried that maybe the extension was a fake, posing as the authentic one, trying to steal people’s account credentials. But no, it’s just perennially broken. 1Password itself is fine, but it’s puzzling that years can go by and the same issues remain with the extension. Perhaps that’s more a reflection on hidden complexities of making browser extensions for the shifting landscape of the web? I was honestly thinking about updating my review to be more positive, because things were okay for a while, but, well, here we are again. It doesn’t fill existing passwords, doesn’t update passwords in the extension after submitting new ones. I checked that everything was updated, even reinstalling the extension, restarting my browser, my computer. But it’s just broken. Again.

Thanks for leaving a review. This can be fixed by quitting Safari, opening 1Password for Mac and clicking Help > Troubleshooting > Fix Missing Safari Extension.
If that doesn’t work, email support@1password.com and someone will reach out to help and get everything up and running as it should.