Systems Smart Enough To Know When They’re Not Smart Enough | Big Medium

I can forgive our answer machines if they sometimes get it wrong. It’s less easy to forgive the confidence with which the bad answer is presented, giving the impression that the answer is definitive. That’s a design problem.

Systems Smart Enough To Know When They’re Not Smart Enough | Big Medium

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Voice Guidelines | Clearleft

I love what Ben is doing with this single-serving site (similar to my design principles collection)—it’s a collection of handy links and resources around voice UI:

Designing a voice interface? Here’s a useful list of lists: as many guiding principles as we could find, all in one place. List compiled and edited by Ben Sauer @bensauer.

BONUS ITEM: Have him run a voice workshop for you!

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