Audience

Enterprises

About Tata Communications

Grow your business, boost productivity and maximize efficiencies all at the same time with our comprehensive portfolio of unified communications and collaboration (UCC) solutions that seamlessly integrate with your existing systems while transforming your user experience. Our unified communications solutions allow you to easily connect, communicate and collaborate with employees and customers worldwide over video, web or audio conferencing. Radically improve customer experience and end-user loyalty using omni-channel cloud contact centre solutions with Tata Communications’ unified communications services. Improve efficiency and lower telephony costs across your business by unifying conferencing and leveraging Global SIP Trunking for IP telephony and video calling.” Seamlessly improve collaboration and productivity across audio, web or video (Unified Communications), while at the same time boosting productivity across your customers’ infrastructures.

Integrations

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Company Information

Tata Communications
Founded: 1986
India
www.tatacommunications.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

Tata Communications Frequently Asked Questions

Q: What kinds of users and organization types does Tata Communications work with?
Q: What languages does Tata Communications support in their product?
Q: What kind of support options does Tata Communications offer?
Q: What other applications or services does Tata Communications integrate with?
Q: What type of training does Tata Communications provide?

Tata Communications Product Features

Business VoIP

SIP Trunking
Unified Communications
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
Voice Quality Enhancement

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

SD-WAN

WAN Optimization
Multi-Cloud Management
Centralized Orchestration
Zero-Touch Provisioning
VPN
Application Delivery Control
Policy-based Management
Dynamic Path Selection

SIP Trunk

Toll-Free Numbers
Multiple DID Options
Call Data Records
e911
Caller ID
PSTN Forwarding
Automatic Fail-over Routing
Disaster Recovery
International Numbers

Telephony

VoIP
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration

Tata Communications Additional Categories