Open Source Windows Customer Service Software - Page 2

A Trac plugin to create FAQs and organize them in categories. Take a look at the complete documentation on Trac-Hacks: http://trac-hacks.org/wiki/FaqPlugin

Herramienta destinada a los Departamentos de Informatica para la gestion de usuarios, inventario, incidencias, administracion del directorio activo, mensajeria, contactos, control de almacen y fungibles, gestion de averias, ip, parque informatico, etc.

This VM is created for 2 reasons: 1. Very little initial setup work required to make a Help Desk live, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages. If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with hd wherever mentioned ) After starting this VM, please login to its administration panel with: Website Address: https://hd.local/ ( Accept Any Warnings ) Admin Username: admin Admin Password: change_this from any PC on your Local Network. Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system. Then setup up your Categories/Departments & Team/Staff Accounts. Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues. These are covered in the video. Google Search helps in finding more about hesk.

This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.

This Gui Element is used by Voicent Call Center Manager to track and update statistics.

The "Call Manager DK" is created and managed by the staff at DKTechnologies (dktext.com) and functions as a Call management system that will allow the user to track employees, customers and call information. This is an old project and does have some bugs. I will work them out at a later time. Feel free to download and update to your needs

A desktop application that identifies incoming calls by checking the data of your contacts. A notification including the name of the caller is displayed and all incoming calls are logged. Currently works with the asterisk telephony system.

Administracion de citas medicas configurando fecha y hora. Soporta niveles de seguridad para usuario sin privilegios y superusuario. Administration of medical appointments forming date and hour. It supports several levels of security(superuser, norm)

Circa is a centralized, module based, user/tech resource. It will manage assets, have a task/help desk system, information portal, and asset management/monitoring.

Cite CRM is an Open Source PHP/MySQL Customer Relations Management System. Cite CRM is a complete CRM with everything a small & Medium business would need.

This VM is created for 2 reasons: 1. Very little initial setup work required to make a Customer Self-Service Desk Live For All Shopkeepers, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages. If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with csep wherever mentioned ) After starting this VM, please login to its Control Panel with: Website Address: https://csep.local/index.php?s=csep_admin ( Accept Any Warnings ) Admin Username: admin Admin Password: change_this from any PC on your Local Network. Then study the Demo Entries made in Categories, Products & Brands ( Just click on their icons from the Dashboard ) by editing them and then make your own entries, similarly. You may cleanup the demo entries, later. Your customers can now visit the Products Page at: https://csep.local/ The features screenshots below are self-explanatory.

EVDashboard is a browser based solution to help manage your Symantec Enterprise Vault environment. Backend scripts collect data outside of business operating hours, the web gui then uses this data to provide MI reports and system health information.

Have a look at the Video below for details. Refer Wiki Page for more instructions. I created this Virtual Machine for 2 reasons: 1. Very little initial setup work required to make a Team Document System live, within minutes. 2. This system should keep running for Years, without requiring any further Updates / Breakages. New Points: 1. If needed, change the utf8 line below, to match your language charset, in the corresponding php files, in the htdocs folder: $result['client_encoding'] = 'utf8'; OR 'client_encoding' => 'utf8' in PHP Files: all_categories.php all_scripts.php index.php login.php phpgen_settings.php

This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.

FleaIM is web-based MSN messenger clone. With it you can send, receive message via web, just like msn messenger.

Applicant Tracking software that can be freely used and distributed to facilitate the tracking of applicants for hire in an organization

An implementation of an enterprise grade support agent chat system where users can login and chat with a support agent. This project aims to provide a clean and secure generic implementation to attempt to satisfy all use cases.

With 'Hash based passwort generator' on can create Passworts depending on system ident codes.

Help Me SKU585 - Support client is application which base function is to in short time create and send mail to support group. It can be used in any organisation where users need help and organisation has central Service desk address. I placed base version. The template is easy to customize in according to the bussines nature. If you want your own template send me mail at: sku585@yahoo.com. The app is compiled for .NET 4. It is tested on: Win XP Win 7 Win 8.1 Stevan

Joomla! 1.5 native helpdesk application with built-in knowledgebase. Inspired by open source Liberum ASP-based helpdesk.

JADIS (Journalized Administration Data Information System) is a set of scripts to gather system information and generate a web interface to access and summarize that information.

JmxHist keeps monitoring history of your application's state, via JMX, and stores in a csv file. You can specify MBeans/Attributes to be stored. You can take certain action when an attribute meet a threshold. It shows charts of the data via web.

Simple program that aids new students getting around Lakeland. Currently includes maps of the school, location of bathrooms, computers, and guidance/offices. Plans for the future: Include a room location system and show teacher/class information.

The Lynxflow Workflow Engine provides a platform for business process automation. It uses a language called YAWL to define complex business processes and coordinate human resources, diverse tasks, and different cases.

The Maestro system provides for an Eclipse RCP based application that is designed to support multiple field personnel with tasks that require off-line computing support. This project is in the initial planning stages.