Open Source Customer Service Software - Page 3

Helpy is a modern, self-hosted, on-premise customer support helpdesk platform designed from the ground up to give your customers a heroic customer service experience. Written in Ruby on Rails, Helpy seamlessly integrates support ticketing, Knowledgebase and a public community into one powerful solution. Helpy powers your helpcenter by providing a host of exceptional features, including multichannel ticketing, a full text searchable and SEO optimized Knowledgebase, community support forums and more. Helpy lets you harness the power of automation with Carin™, a customer support bot that can answer up to 90% of Tier 1 questions autonomously. All this and more guarantees better performance results for your helpdesk staff and the delivery of outstanding customer service experiences every time.

Joomla! 1.5 native helpdesk application with built-in knowledgebase. Inspired by open source Liberum ASP-based helpdesk.

This project provides working examples of Icestack Plugin Modules. Icestack Plugin Modules are used to integrate Icestack to a variety of business tools such as CRM or issue tracking systems. Our first open source Plugin Module is for RT (Request Tracker) with many more expected to follow.

Inventory Transfer Forms and Case Management System. This system is designed to create and collect inventory's transfer documents. The created and printed document can be passed to a customer with the inventory as a transfer form. The system has an advanced search function useful to find a specific document by various fields. The second function is the service requests' management system. The service requests for the transferred inventory could be registered to the system and processed by adding technical notes and time records to a case. A particular case could be related to a document by a serial number of an inventory. The date format is “YYYY-MM-DD”. A search can be performed by word snippet. E.g., Date [2023-01] will display all documents created in January 2023. The fields “Model” and “Serial number” are also included in the search of the documents.

JADIS (Journalized Administration Data Information System) is a set of scripts to gather system information and generate a web interface to access and summarize that information.

JDesk is a Help Desk open source software written in Java.

JmxHist keeps monitoring history of your application's state, via JMX, and stores in a csv file. You can specify MBeans/Attributes to be stored. You can take certain action when an attribute meet a threshold. It shows charts of the data via web.

Simple program that aids new students getting around Lakeland. Currently includes maps of the school, location of bathrooms, computers, and guidance/offices. Plans for the future: Include a room location system and show teacher/class information.

Laudspeaker is an open-source customer engagement platform designed to help businesses manage and automate their marketing campaigns across multiple channels.

The Laundry Management Application is a very simple and Online Services with mobile and computer friendly themes development. => Release Mobile Version 1.0 => 25-12-2017 - Android App - Apple IOS App available in (http://laundry.rpcits.co.in) => Release Version 1.3 => 02-10-2017 - Some bug fixes - New desktop look - Multiple Admin & Users access assigned models === => Release Version 1.2 => 27-08-2017 - Some bug fixes - Google Map Integration (Shop, Customer ) Employee Login (easy task pick up and delivery ) - Gmail SMTP using send emails https://www.youtube.com/watch?v=5hDlGGu8A4A Release Version 1.1 ==> 27-07-2017 - World Currency/ World Date-Time Support - System Settings (Name of Shop / Logo etc) - Employee Management ( For Pick-up & Delivery ) Release Version 1.0 ==> 27-06-2017 - Admin & Customer, Cloth, Account Model

The Lynxflow Workflow Engine provides a platform for business process automation. It uses a language called YAWL to define complex business processes and coordinate human resources, diverse tasks, and different cases.

live support, operator status, operator time cards to record when they sign in and the time they log out, chat transcripts, operators log, and more.

Standalone script for including Mac OS X systems to Open Audit Ref: http://www.open-audit.org/

The Maestro system provides for an Eclipse RCP based application that is designed to support multiple field personnel with tasks that require off-line computing support. This project is in the initial planning stages.

MyShiftbook is a Software that helps you to conserve knowledge form your staff. It is like a Blog, but it organizes the entries in shifts. You are able to manage unlimited Books and grand rights to users to read, write or manage the books.

OTRS Bridge is an open-source PHP script that allows you to take agent emails from 3rd party ticketing solutions and integrate them better with OTRS transparently. Currently best suited to operation with RT (Request Tracker).

eXcentia's OpenSource OTRS package for external database connection from the agent interface. It adds SQL Box functionality in order to query external datasources.

An improved version of the 1.40 version of Project Ocomon

Opah! provides a simple form to manage issue tracking, SLA's and Knowledge Base. The system was originally based on the OcoMon (ocomonphp).

An insurance management system that integrates rating, quotation, underwriting, claims, and accounting management functions.

OpenLayers Map portlet adds a new portlet to Zenoss Dashboard, similar to Google Maps portlet.

OpenVPN ALS (New) placeholder

== MOGUT A GITHUB: https://github.com/GovernIB/pinbal == La Plataforma d'Interoperabilitat de les Illes Balears (PINBAL) és una solució tecnològica desenvolupada pel Govern de les Illes Balears que fa possible la interoperabilitat entre les administracions balears i la resta de l'Estat. PINBAL permet realitzar consultes (ja sigui a través d'una aplicació web o mitjançant serveis web) al serveis disponibles a través de la Plataforma d'Intermediació de l'Estat i als serveis propis definits en l'àmbit de la Comunitat Autònoma de les Illes Balears.

This is a fleet management program developed according to market requirements. Warns upon the expiration of revisions, contracts, and insurance. It provides a clear, global and real-time view of the processes required to carry out the transport activity. This program generates email alerts when it expires: vignette, vehicle inspection, vehicle insurance, casco insurance, medical kit, extinguisher, car warranty, leasing contract. The data is recorded in the cloud on a PostgreSql server and generates alerts to meet the conditions without having to start the application. With an email address and a password, you can manage your data from anywhere and add users with specific rights.

Engine built on drupal and php for service management Help Desk, Service Desk, Technical Support, Shared Services Centers.