#1 Rated AI Agent by Support Leaders
Resolve 80% of customer queries, and lift CSAT by 10% - If we don't match it, you pay $0.
Resolve 80% of customer queries, and lift CSAT by 10% - If we don't match it, you pay $0.
We've helped leading enterprises re-imagine CX
We've helped leading enterprises re-imagine CX
We've helped leading enterprises re-imagine CX
The smartest AI support agent which works 24/7, and provide proactive support around the clock
The smartest AI support agent which works 24/7, and provide proactive support around the clock
Resolves 80% of queries with zero human intervention
80
%
Boost CSAT and deliver world class CX through instant & personalized responses
10
%
Reduce support costs by 50% while delivering better CX
50
%
Resolves 80% of queries with zero human intervention
80
%
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
Reduce support costs by 50% while delivering better CX
50
%
Resolves 80% of queries with zero human intervention
80
%
Boost CSAT and deliver world class CX through instant responses and personalized interactions
10
%
Reduce support costs by 50% while delivering better CX
50
%
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”
Lori McCool
CX Lead - Columntax
queries resolved
94%
Accuracy
98%
“Sophie’s doing really well. She’s accurate in over 97% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Clara Girardeau
RevOps Lead, Qogita
Resolution Rate
88%
SLA Improvement
121%
“Sophie’s doing really well. She’s accurate in over 97% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”
Clara Girardeau
RevOps Lead, Qogita
Resolution Rate
88%
SLA improvement
121%
...tickets resolved by Sophie since Jan 2023, and counting!
...tickets resolved by Sophie since Jan 2023, and counting!
DAY 01 -
Level 1
DAY 30 -
Level 2
DAY 60 -
Level 3
KNOWLEDGE AI AGENT
On Day 1, we get you live with a ready-to-use AI agent built on your knowledgebase. Your customers immediately get quick answers from your knowledge base - no setup hassle, no delays.
DAY 01 -
Level 1
DAY 30 -
Level 2
DAY 60 -
Level 3
KNOWLEDGE AI AGENT
On Day 1, we get you live with a ready-to-use AI agent built on your knowledgebase. Your customers immediately get quick answers from your knowledge base - no setup hassle, no delays.
Trusted Partner to all major Helpdesks
Trusted Partner to all major Helpdesks
Deploy anywhere in 2 mins
Deploy anywhere in 2 mins
Our Promise
Within the first 90 days, Fini will deliver:
80% automated resolution rate
Our AI CSAT > Your Human CSAT
<30 sec first response time
Our Promise
Within the first 90 days, Fini will deliver:
80% automated resolution rate
Our AI CSAT > Your Human CSAT
<30 sec first response time
Deploy Sophie on your existing Help Desk
Deploy Sophie on your existing Help Desk
per resolution
This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations
This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations
Fini
80%
Intercom Fin
60%
Zendesk AI
30%
Salesforce AI
40%
Ada
50%
support experiences
support experiences
support experiences
Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,
takes immediate action, and solves complex issues—instantly and accurately.
Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,
takes immediate action, and solves complex issues—instantly and accurately.
Deliver human support through our AI agent and delight your customers. Our Agents resolve 80% queries, works 24/7, and deliver quality results across all channels -- while continuously improve their knowledge!
Deliver human support through our AI agent and delight your customers. Our Agents resolve 80% queries, works 24/7, and deliver quality results across all channels -- while continuously improve their knowledge!
EU data residency with enterprise-grade compliance: GDPR, SOC2, PCI, HIPAA.
EU data residency with enterprise-grade compliance: GDPR, SOC2, PCI, HIPAA.
Native reasoning models deliver 98% accuracy; no hallucinations, unlike fragile RAG.
Benchmarked on Trust Metrics - Fini is a fully responsible AI by design
Native reasoning models deliver 98% accuracy; no hallucinations, unlike fragile RAG.
Benchmarked on Trust Metrics - Fini is a fully responsible AI by design
EU data residency with enterprise-grade compliance: GDPR, SOC2, PCI, HIPAA.
Native reasoning models deliver 98% accuracy; no hallucinations, unlike fragile RAG.
Benchmarked on Trust Metrics - Fini is a fully responsible AI by design
Sophie learns from every interaction, getting smarter, faster, and more accurate over time.
From refunds, to account updates, to card cancelations - Sophie executes real actions with proprietary AI flows.
Turns every customer interaction into actionable intelligence for product, CX, and operations teams.
Sophie learns from every interaction, getting smarter, faster, and more accurate over time.
From refunds, to account updates, to card cancelations - Sophie executes real actions with proprietary AI flows.
Turns every customer interaction into actionable intelligence for product, CX, and operations teams.
Sophie learns from every interaction, getting smarter, faster, and more accurate over time.
From refunds, to account updates, to card cancelations - Sophie executes real actions with proprietary AI flows.
Turns every customer interaction into actionable intelligence for product, CX, and operations teams.
Day 0
Day 0
Day 14
Day 14
Day 30
Day 30
Day 60
Day 60
Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.
Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Ensures strict privacy standards for customer data protection
Internationally recognized standard for information security
Internationally recognized standard for information security
Internationally recognized standard for information security
Industry-leading controls for secure data management
Industry-leading controls for secure data management
Industry-leading controls for secure data management
See Sophie in action and experience how Fini can help you humanize customer support with AI
See Sophie in action and experience how Fini can help you humanize customer support with AI