One Platform for All
Customer Service
TWT Chat: All-in-One AI-Powered Platform for Global Teams – Integrating Support, Ticketing, Chat, Remote Help & Audio/Video.
Trusted by industry-leading teams worldwide
3 Mins: See How Chat Reimagines Customer Experience
Reply within 1 Working Day
Why Choose Chat?
Designed for efficient and low-cost instead of stack features
Language Barrier-free, Instant Global Customer Service
Built-in two-way real-time auto-translation — communicate with global customers in your native language, seamless global business growth made easy.
AI Deep Learning: Free Up 80% of Support Effort
AI deep learning knowledge base & Copilot assistant: real-time professional replies, focus on core problem-solving.
Multi-device Sync (App/Desktop/Web) , Non-Stop Service
Stay connected via our app. Handle alerts, tickets, and chats on the go for 24/7 service continuity.
Screen Sharing & Live Annotation: Resolve issues in seconds
More than just chat—use remote assistance to diagnose and solve complex issues instantly, maximizing your one-time resolution rate.
Tailored Solutions for Every Industry
Real-world design. Universal efficiency
Resolve in One Conversation What Used to Take a Dozen Emails
We provide
Launch remote assistance, screen sharing + voice description
Use to mark in real time, action steps are visible
Copiot smart recommendation reply to reduce dependence on artificial experience
Handle support and collaboration in one workspace and reduce back-and-forth.
If you are in experience
Plain text speak
Remote demos are costly
Time-zone challenges with global customers
Support / technology/ product information disrupted
Turn Every Inquiry into a Potential Order.
We provide
Quick replies & live chat shorten wait times, boost sales
Unlimited 24/7 access stable support even during traffic peaks
Built-in auto-translate serve global customers in any language
Post-sale groups fully traceable orders and support
Improve Learner Satisfaction and Cut Down Repetitive Q&A.
We provide
Instant screen sharing demo as you speak to simplify learning
Split complex processes into "Visualized" steps using live markers
Copilot AI assistant standardized Q&A content, one explanation for more learners
Unified workspace centralized learner inquiries, records & collaboration, boost overall delivery efficiency.
Efficiently Manage Customer Inquiries and Ensure Information Security.
We provide
Secure encryption of for chat and remote help with to protect sensitive messages
Centralize customer inquiry management in a single workspace to enable team collaboration
Increase response speed with quick replies and Copilot assistant
Use Group chat to work together efficiently and effectively on complex client issues
Faster Smarter Safer
Make every experience efficient
Ultra-Fast Integration
3 minutes to deploy website code
Sign up to use without download
Easy to operate, team up quickly
Cross-Platform Sync
Supports App, web, and desktop
Data real-time sync, seamless switch
Message centralization to avoid missing
AI Assistant
AI-powered Knowledge Base learning
AI Copilot for suggested replies
Cut repetitive tasks, boost service efficiency
Professional Support
Full support from customer success team
24/7 rapid response for fast resolution
Dedicated account manager for 1v1 guidance
Data Security Assurance
Site HTTPS / SSL encrypted transfer
Follow GDPR data protection principles
Full enterprise ownership and control over data
Open Capability Extension
Open APIs & developer tools
Flexible custom integration & data export
Webhook support, seamless integration
FAQ
TWT Chat is an omnichannel customer service solution integrating AI customer service, online tickets, chat, audio & video, and remote assistance. It is simple and easy to use, enabling small teams to serve customers effortlessly.
Blog Highlights
Book an Expert Demo
After the appointment, technical experts will contact you for a product demo to help you understand Chat.
