Support Cases Are Moving to the Customer Portal
Humans Ready to Help.
Technology is mission-critical, so TPx customer service connects you with people who care about resolving your problems and getting you back to business as soon as possible.
Support Topics
Welcome to TPx
We understand the challenge of switching your providers or adding new services. The following reference articles will help you understand our people, processes, systems and what to expect from TPx.
TPx Customer Portal
Create and manage support cases, request service changes, chat with us and more.
OneCentral Portal
UCx with Webex
User guide articles and videos for portals, phones, desktop/mobile apps, call center, enhanced integrations and more.
UCx SmartVoice
Implement an advanced collaboration platform while keeping your existing PBX hardware in place.
Managed Connectivity
Onboarding documentation for High Speed Internet Access, Ethernet Transport and Fixed Wireless.
Meet-Me Conferencing
User guides for Meet-Me Conferencing features, DTMF Commands, tips, and more.
We’re here to help! If you need technical support, have any questions about your bill, or would like to make a change to your services, you can reach our world-class Customer Service team in several ways:
Online
- The TPx Customer Portal – Easily open support cases or receive updates on existing cases. You can register for a TPx Customer Portal account here.
- If you do not have access to the TPx Customer Portal, you can still submit a support case using our general case form.
- Via Chat – Click here and be connected to a live support agent.
Over the Phone
- Call us at 877-487-8722
- Additional phone numbers can be found on our Contact Us
The TPx Customer Portal makes it easy to create, track, and manage all your support cases. It also provides convenient tools to manage various aspects of your UCx services.
What can you do in the TPx Customer Portal?
- Get assistance from TPx Technical Support via cases or real-time chat.
- View & manage UCx user settings and profiles
- Manage hunt groups and auto attendants
- Modify schedules and add announcements
For more information about the TPx Customer Portal, please visit this link.
Request access to the TPx Customer Portal.
- You can request access to the TPx Customer Portal here.
The TPx Customer Portal is used to open/manage support cases. You can also use it to administer many aspects of your UCx service.
You can use OneCentral Portal to view your invoices and make payments online.
If you’d prefer to speak with someone on the phone, our key phone numbers are:
- Customer Technical Support: (877) 487-8722
- Technical Support for Premier Accounts: (888) 611-8722
- Toll Fraud & Call Annoyance: (866) 839-8545
- Wholesale Services: (866) 871-7673
- Law Enforcement Emergency Line: (877) 487-8349, option 2
- Internet Abuse Complaints: (877) 702-2873
Our Escalation Management team is available 24 hours a day and will respond within 30 minutes of receiving your escalation.
- Email: [email protected] (please include your case number, telephone number, and a brief description of your issue)
For immediate support for outages: Call 877-487-8722
For order status updates, please contact your project manager or email [email protected].
You can modify services, such as adding/removing users, through the TPx Customer Portal, via Chat, or by giving us a call.
- Online: TPx Customer Portal
- Phone: 877-487-8722
- Chat: Click here
Our Escalation Management team is available 24/7/365 and will respond within 30 minutes of receiving your escalation. Please email us at [email protected]. Please make sure to include your order number, telephone number, and a brief description of your issue.
To terminate or remove a TPx service, visit our Service Termination page.
You can use OneCentral Portal to view your invoices and make payments online. View past bills, make one-time payments, or set up recurring payments.
Our Customer Support team is ready to help. Please contact us via one of the following:
- Online: TPx Customer Portal
- Phone: 877-487-8722
- Chat: Click here
