Supportbench 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Supportbench

4.9

(116)

Pricing

Starting at $32.00 per month

About Supportbench

The AI-Powered Helpdesk for Modern B2B Teams

Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required.

Top Benefits:

Reduce support costs by automating repetitive work

Improve resolution times with AI-powered case context and suggestions

Increase agent productivity with an AI Copilot that guides every reply

Get faster time to value—Supportbench is easy to configure and launch

Gain visibility into KPIs and customer health with built-in analytics

Key AI Features:

AI QA Bot that answers questions or raises tickets automatically

AI Copilot that suggests the next best response based on history and KB

Automatic case summaries when tickets are opened or closed

Turn cases into knowledge base articles instantly

Predictive CSAT and CES scores without needing survey responses

Auto-tagging, auto-prioritization, and issue classification via AI

Powerful Enterprise Functionality:

Dynamic SLAs that adapt based on customer and case context

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Supportbench Screenshots

Supportbench Pricing and Plans

Starting price: $32.00 per month

Free Trial

Free Version

Supportbench

$32.00

per user, per month

Plan includes:

Ticketing
AI bot
Knowledge base
Customer portal
Chat
NPS and CES
Survey Engine
Customer Health Scoring
KPI Scorecards
Built in Calendaring

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Supportbench
Activity Tracking
AI Copilot
Alerts/Notifications
API
Application Management
Assignment Management
Audit Trail
Automated Responses
Autoresponders
Calendar Management
Call Center Management
Canned Responses
Case Management
Catalog Management
Change Management
Chatbot
Chat/Messaging
Client Portal
Commenting/Notes
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Library
Content Management
CRM
Customer Communication
Customer Complaint Tracking
Customer Database
Customer History
Customer Portal
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Decision Support
Discussions/Forums
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Management
Full Text Search
Help Desk Management
Inbox Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
Issue Tracking
IT Asset Management
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Language Detection
Live Chat
Mobile Access
Mobile App
Mobile Interface
Monitoring
Multi-Channel Management
Multi-Language
Online Forums
Performance Metrics
Personalization
Pre-built Templates
Predictive Analytics
Prioritization
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Routing
Rules-Based Workflow
Search
Search/Filter
Secure Data Storage
SEO Management
Single Sign On
Social Media Integration
Social Media Monitoring
SSL Security
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Text Editing
Third-Party Integrations
Ticket Management
User Management
Website Integration
Widgets
WYSIWYG Editor

Supportbench Integrations

RingEX

Jira

LiveChat

Salesforce Sales Cloud

Slack

NinjaOne

See all 12 integrations

Supportbench User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.7

Mercy E.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Supportbench Improves Support Operations

Unified customer experience support in an excellent way

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The multi-brand support and fully white-labeled portals helped us cleanly separate our support workflows by brand. The Outlook-style email editor made the transition painless for the team. Easy to onboard, and customers noticed the difference.

Cons:

Some of the alert settings could be more granular. During high-volume days, our agents become overwhelmed with notifications.

Grace A. J.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed April 2025

Goodbye Spreadsheets, Hello Supportbench

As our support volume grew, spreadsheets and shared inboxes became unsustainable. Supportbench delivered the structure and scalability we needed. The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial. Our experience with Supportbench has been transformative, as it positioned us to scale support easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AI-generated resolution summaries and unified view of open/pending/closed issues made reporting way easier. Our front-line agents love the ticket views and how fast they can triage now. It’s like we finally got our act together.

Cons:

We didn’t realize how much we needed onboarding videos until we got started. A few more onboarding videos would have saved us some time.

Reasons for switching to Supportbench

Our support volume grew and we needed a system that had structure and was scalable.

Tim W.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed December 2024

SupportBench is respectable

Good support - and useful for a small startup needing to track service tickets at a respectable price point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We got great customer support from the SupportBench team. They helped us configure the solution and got us going. We liked that we could post our user guides/articles in addition to just maintaining a ticketing system. We get email notifications and Slack notifications when tickets come in - this is a big help.

Cons:

This is the first ticketing system I have managed, but I thought the user experience could have been better. I haven't tried anything else yet, but it didn't jump out at me. I wish it could have been a little more intuitive, but the core functionality was there.

Reasons for choosing Supportbench

At the time, HubSpot appeared to be far more expensive.

Thinh T.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed April 2025

Switched from Zendesk to Supportbench and Regained Visibility

We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture. Supportbench was refreshingly transparent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer 360 dashboards and predictive CSAT scoring gave us insights we never got before. Our [sensitive content hidden] of Customer Success finally feels confident presenting numbers to leadership.

Cons:

The advanced filters in the reporting UI were hard to find at first. Could be a little more obvious.

Verified

Reviewer

Outsourcing/ Offshoring

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed April 2025

Built for B2B—Finally

Most tools felt too B2C. We needed a system designed for B2B. Supportbench understood the assignment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AI co-pilot and custom data tables let us personalize support without a mess of tools. And we finally have emotional scoring for key accounts.

Cons:

The chat tool is a bit basic. Gets the job done but not super customizable yet.

Verified

Reviewer

Entertainment

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2025

Finally a Tool That Thinks Like We Do

We needed better control over support SLAs and a way to prioritize high-value accounts. Supportbench gave us both without overcomplicating things.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Client-specific SLAs and intelligent SLA renegotiation triggers have changed how we operate. We’re no longer treating every ticket the same, and that’s a good thing.

Cons:

Minor sync delay with Salesforce early on, but it sorted itself out after we reconfigured a few mappings.

Warren S.

Verified reviewer

Human Resources

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed May 2024

Supportbench is transforming Customer Support Operations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I tried Supportbench recently and it's great! It helps us manage customer questions fast. We can talk to customers on different apps all in one place. They can also find answers themselves. Plus, we get helpful reports and can change things to fit our needs.

Cons:

One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it took me some time to fully grasp all its features and functionalities.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Autonomous Support System Transformation

Supportbench has enabled us to scale our operations and meet growing demands without compromising quality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chatbots and advanced customer administration allow our team to operate more independently.

Cons:

The apprehension about system change was real, but the gains in customer support quality have been undeniable.

Stella U.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Meeting Our SLA's with Supportbench

My experience with Supportbench is exceptional because the monitoring tools have been critical in helping us provide exceptional service to our customers and meet our service level agreement consistently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platforms SLA management tools allows us to setup specific targets for response and resolution times and we can easily track our progress against these targets. This has helped us to consistently meet our SLA's and provide high quality to our customers.

Cons:

For the interface, I would try to localize it for some of my teams, but I haven't figured out how to achieve it.

Saket J.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Supportbench: A Blend of Innovation and Efficiency

It's transformed our approach to customer support. We can now offer more personalized service, leading to increased customer loyalty and a better understanding of their needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AI-driven sentiment analysis is a true standout, giving us deeper insights into customer emotions. Also, the ease of customizing dashboards has streamlined our workflow significantly.

Cons:

The initial transition from our old system was a bit overwhelming. The thought of integrating a new tool into our established processes was intimidating, but it worked out well.

Showing 1 - 10 of 116 Reviews

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