All Document360 Reviews
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Document360 Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.8
Value for money
4.5
Functionality
4.5
Pros
"By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity."
"With Document360, we’ve been able to reduce internal and external queries significantly, since customers and teams can self-serve with the knowledge base."
"It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs."
Cons
"The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license."
"So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling."
"I found at times some elements are not that easy to edit, such as when you add a table, it doesn't seem easy to edit and can be a bit clicky. Whilst I like the editor and the blocks to build articles, I don't feel it is as user friendly as it could be, sometimes a bit fiddly. And improvements on updating an article across a number of workspaces."
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