Updated June 16, 2025 at 4:22 PM

UpKeep 2026: Benefits, Features & Pricing

Written by Marcela Gava

Senior Content Analyst

Edited by Mehar Luthra

Team Lead, Content

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

UpKeep

4.6

(1320)

FrontRunner 2026

Pros:

Work order management
Mobile app

Cons:

Technical issues
High cost

Pricing

Starting at $20.00 per month

What is UpKeep:

UpKeep is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize, manage, and track their maintenance activities. It offers features such as work order management, asset tracking, preventive maintenance scheduling, real-time AI-powered insights, and mobile access.

Why we like UpKeep:

UpKeep receives high ratings for its ease of use and customer service. It is a FrontRunner on Software Advice’s Top Field Service Management Software 2025, earning a spot for its usability and customer satisfaction among small businesses. Users also appreciate that technicians can use the platform from their phones.

Who should use UpKeep:

UpKeep is ideal for small businesses, with 72% of reviewers on Software Advice indicating they work for organizations with between two to 200 employees. It is a scalable solution for maintenance teams and offers features that can be customized based on specific industry needs.

UpKeep Screenshots

UpKeep Overview

UpKeep is a web-based CMMS offering a mobile-first solution for maintenance teams, streamlining operations with asset and workflow management tools. Key features include work order management, enabling users to create, assign, and complete orders via a mobile app. Preventive maintenance scheduling triggers work orders based on meter readings and IoT data to minimize downtime.

Users can create work orders on-the-go, get notifications when tasks are updated, and receive alerts when assets go down, making the business run more efficiently than ever before. UpKeep offers core...

UpKeep Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Essential

$20.00

per user, per month

Plan includes:

Unlimited Work Orders
Custom Tasks
Unlimited Request User Licenses
Asset Management
24/7 Phone, Email, Chat Support
Intelligence Suite (AI Features)

Premium

$55.00

per user, per month

Plan includes:

Preventive Maintenance Optimization
Custom Checklists
Inventory Management/Costing
Time and Manpower Tracking
30 Day Analytics & Reporting
Intelligence Suite (AI Features)

Professional

Pricing available upon request

Plan includes:

Multiple Inventory Lines
Signature Capture
Customizable Request Portal
Mobile Offline Mode
Advanced Analytics & Reporting
Intelligence Suite (AI Features)

Enterprise

Pricing available upon request

Plan includes:

Workflow Automation
Downtime Tracking
Reliability Tracking
Purchase Order Management
Multi-site Module Support
Standard API Access
Custom Work Order Statuses
Custom Integrations Support
Customizable Dashboards
Custom Roles

Our Analysis of UpKeep's Pricing Plans

We've conducted a thorough examination of UpKeep's maintenance management software pricing options to help you determine which plan best aligns with your organization's needs. By understanding the strengths and limitations of each tier, you can make an informed decision that optimizes both functionality and cost-effectiveness. UpKeep offers four distinct pricing plans: Lite, Starter, Professional, and Business, each designed to accommodate d...

ifferent organizational sizes and maintenance management requirements. __Lite plan__ The Lite plan serves as UpKeep's entry-level option, priced at $20 per user, per month. This plan is ideal for small maintenance teams looking to digitize their basic work order processes. Key features include unlimited work orders, recurring work orders, custom tasks, unlimited request user licenses, asset management capabilities, and 24/7 support across multiple channels (phone, email, and chat). __Pros:__ - __Unlimited work orders:__ No restrictions on the number of maintenance tasks you can create and manage, allowing for complete workflow documentation. - __Comprehensive request system:__ Unlimited request user licenses enable anyone in your organization to submit maintenance requests without additional costs. - __Asset tracking fundamentals:__ Basic asset management features help you track equipment performance and maintenance history. - __Responsive support:__ 24/7 access to customer support ensures assistance is available whenever issues arise. __Cons:__ - __Limited reporting capabilities:__ Lacks the analytics tools needed for data-driven maintenance decisions. - __No inventory management:__ Absence of inventory tracking features makes parts management challenging. - __Basic functionality only:__ Missing advanced features that growing maintenance teams might require. __Starter plan__ The Starter plan, priced at $45 per user, per month, builds upon the Lite plan with additional features designed for teams seeking more comprehensive maintenance management capabilities. This plan includes everything in the Lite plan plus preventive maintenance optimization, custom checklists, inventory management and costing, time and manpower tracking, and 30-day analytics and reporting. __Pros:__ - __Preventive maintenance tools:__ Schedule and optimize routine maintenance to prevent costly breakdowns and extend asset lifespans. - __Inventory control:__ Track parts and supplies along with costing information to manage maintenance expenses effectively. - __Custom checklists:__ Create standardized procedures to ensure consistent maintenance quality across your team. - __Basic analytics:__ 30-day reporting provides insights into maintenance performance and resource allocation. __Cons:__ - __Limited reporting timeframe:__ The 30-day analytics window restricts long-term trend analysis and historical performance evaluation. - __Basic inventory capabilities:__ Single inventory line limitations may not suffice for organizations with complex parts management needs. - __No offline capabilities:__ Requires constant connectivity, which can be problematic in facilities with limited network access. __Professional plan__ The Professional plan offers enhanced capabilities for midsize to large maintenance operations with more complex requirements. This plan features custom pricing (requiring a direct quote from UpKeep) and includes all Starter plan features plus multiple inventory lines, signature capture, customizable request portal, mobile offline mode, and advanced analytics and reporting. __Pros:__ - __Comprehensive inventory management:__ Multiple inventory lines support complex parts tracking across various categories and locations. - __Enhanced accountability:__ Signature capture functionality provides documentation of work completion and approval. - __Offline accessibility:__ Mobile offline mode ensures continued productivity in areas with poor connectivity. - __Deeper insights:__ Advanced analytics and reporting enable more sophisticated maintenance performance analysis. __Cons:__ - __Pricing uncertainty:__ Custom pricing model makes budgeting and cost comparison more challenging. - __Feature complexity:__ More advanced features may require additional training and adaptation time. - __Limited automation:__ Lacks the workflow automation capabilities found in the Business plan. __Business plan__ The Business plan represents UpKeep's most comprehensive offering, designed for large or multi-site maintenance operations with sophisticated requirements. With custom pricing, this enterprise-level solution includes all Professional plan features plus workflow automation, downtime tracking, reliability tracking, purchase order management, multi-site module support, standard API access, custom work order statuses, custom integrations support, customizable dashboards, custom roles, and single sign-on (SSO) capabilities. __Pros:__ - __Extensive automation:__ Workflow automation reduces manual tasks and ensures consistent processes across the organization. - __Enterprise-grade features:__ Multi-site support, SSO, and custom roles provide the infrastructure needed for large-scale deployments. - __Advanced performance metrics:__ Downtime and reliability tracking deliver critical insights for continuous improvement initiatives. - __Integration capabilities:__ API access and custom integration support enable seamless connection with other business systems. __Cons:__ - __Significant investment:__ As the premium tier, this plan usually represents a substantial financial commitment. - __Implementation complexity:__ The extensive feature set may require more complex setup and configuration. - __Potential feature overload:__ Some organizations may not utilize all available features, potentially reducing the return on investment. __Implementation and training add-ons__ UpKeep offers several implementation and training packages to ensure successful adoption of their platform: - UpKeep Pro Plan ($500): Includes on-demand training resources and a one-hour training/workshop session. - Quickstart Plan ($1,500): Provides standard feature setup, data migration, and one-hour team training within 45 days. - Advanced Plan ($5,000): Offers expanded training with on-demand resources and a two-hour training/workshop session. - Custom Enterprise Implementation (custom pricing): Features a dedicated senior project manager, custom project plan, multi-site deployment, and customized training and enablement. These add-ons can significantly enhance the implementation experience and accelerate time-to-value, particularly for organizations with limited internal resources for software deployment. __Free user options__ UpKeep offers several free user types that can complement paid licenses: - View-only users: Can view maintenance activity snapshots, submit work requests, and run reports. - Requester users: Can submit work requests and view their status. - Third-party users: Vendors and contractors can submit updates to specific work orders via a public link. These free user options can help extend the reach of your maintenance management system without increasing license costs. __Conclusion__ After analyzing UpKeep's pricing structure, it's clear that they offer a scalable solution designed to accommodate maintenance teams of various sizes and complexity levels. - For small maintenance teams with basic needs: The Lite plan ($20/user/month) provides essential work order management capabilities at an accessible price point. While it lacks advanced features, it offers a solid foundation for organizations transitioning from paper-based systems or seeking a streamlined digital solution. - For growing maintenance departments: The Starter plan ($45/user/month) strikes a balance between affordability and functionality. The addition of preventive maintenance, inventory management, and basic analytics makes this tier particularly valuable for teams looking to move beyond reactive maintenance toward more proactive approaches. - For midsize to large maintenance operations: The Professional plan (custom pricing) delivers advanced capabilities that support more sophisticated maintenance strategies. The enhanced reporting, offline functionality, and expanded inventory management features make this plan suitable for organizations with more complex asset portfolios and maintenance requirements. - For enterprise-level maintenance organizations: The Business plan (custom pricing) provides the comprehensive feature set needed to manage maintenance across multiple sites or complex facilities. The automation, customization, and integration capabilities make this tier ideal for organizations seeking to fully optimize their maintenance operations and integrate them with broader business systems. When selecting an UpKeep plan, organizations should carefully assess their current maintenance processes, team size, asset complexity, and growth trajectory. Additionally, consider the implementation and training add-ons as they can be crucial for ensuring successful adoption and maximizing return on investment. All plans offer a free trial without requiring a credit card, providing an opportunity to evaluate the platform's suitability before committing to a subscription.

UpKeep Features

Drawn from insights across 1320 verified reviews, we've outlined UpKeep's best and worst rated features and how they stack up against the average rating.

UpKeep's score

Category average

UpKeep's Best Rated Features

Forms Creation & Design

5.0

4.76 category average

Customizable Forms

5.0

4.0 category average

Product Identification

5.0

4.54 category average

UpKeep's Worst Rated Features

Inspection Management

4.0

4.07 category average

Asset Tracking

4.04

4.16 category average

Service History

4.12

4.32 category average

Popular features found in Maintenance Management
Billing & Invoicing
Calendar Management
Document Management
Inspection Management
Inventory Management
Scheduling
Service History
Technician Management
Third-Party Integrations
Vendor Management
More features of UpKeep
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Asset Accounting
Asset Lifecycle Management
Asset Planning
Asset Tracking
Audit Management
Audit Trail
Autofill
Automated Scheduling
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Benchmarking
Bills of Material
Built-in Accounting
Calibration Management
Check-in/Check-out
Checklists
Class Scheduling
Code Enforcement
Collaboration Tools
Commercial Properties
Compliance Management
Compliance Tracking
Components Tracking
Configuration Management
Contact Database
Contract/License Management
Cost Tracking
CRM
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Depreciation Management
Digital Signature
Dispatch Management
Disposal Management
Document Storage
Downtime Tracking
Drag & Drop
Electronic Signature
Employee Scheduling
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Asset Management
Facility Management
Facility Scheduling
Failed Inspection Tracking
File Storage
Fixed Asset Management
Fleet Management
Forecasting
For Mechanical Equipment
Forms Creation & Design
Forms Management
For Schools
Fuel Tracking
Full Text Search
GPS
Historical Reporting
Image Capture
Incident Management
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
Invoice Management
IT Asset Management
IT Asset Tracking
Item Management
Job Costing
Job Management
Key & Lock Management
Kitting
Labor Cost Reporting
Location Tracking
Logbook Tracking
Maintenance Management
Maintenance Scheduling
Manuals
Manufacturing Inventory Management
Map Creation
Material Requirements Planning
MES
Mobile Access
Mobile Signature Capture
Monitoring
Multi-Channel Management
Multi-Location
Offline Access
Online Booking
Online Time Clock
Order Tracking
Parts Management
Payment Collection in the Field
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Prioritization
Process/Workflow Automation
Procurement Management
Product Identification
Production Scheduling
Productivity Analysis
Project Management
Purchase Order Management
Purchasing & Receiving
QR Codes
Quality Control
Quality Management
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Reminders
Reorder Management
Repair Tracking
Reporting/Analytics
Reporting & Statistics
Report Templates
Requisition Management
Reservations Management
Residential Properties
Retail Inventory Management
Returns Management
Root Cause Analysis
Routing
Safety Management
Search/Filter
Self Service Portal
Serial Number Tracking
Service Request Management
SKU/UPC Codes
Software License Management
Space Management
Status Tracking
Subcontractor Management
Supplier Management
Supply Chain Management
Tagging
Task Management
Task Scheduling
Template Management
Tire Management
Traceability
Trend Analysis
User Management
Vehicle Information
Vendor Managed Inventory
Version Control
Visitor Management
Warehouse Management
Warranty Tracking
Workflow Management
Work Order Creation
Work Order Management

UpKeep Integrations

Based on 1320 verified reviews, we've identified products most frequently integrated with UpKeep.

Slack

Integration rated 4.0 from 4 reviews

Zapier

Integration rated 5.0 from 2 reviews

Coupa

Integration rated 5.0 from 2 reviews

Looker

Integration rated 5.0 from 2 reviews

Microsoft Teams

Integration rated 4.0 from 2 reviews

Okta

Integration rated 4.0 from 2 reviews

See all 29 integrations

UpKeep Key Sentiments

We analyzed 1320 verified reviews for UpKeep to find out what actual users really think.

Most Positive Sentiments

Team collaboration

78% Positive

18% Neutral

4% Negative

Users value UpKeep's team collaboration features, which enhance communication and support within their teams. They appreciate the responsive support team that assists with implementation and addresses any issues promptly. Additionally, users find the software helpful for sharing important information and managing team workloads effectively.

Mobile accessibility

73% Positive

16% Neutral

11% Negative

Users benefit from UpKeep's mobile accessibility, which allows them to stay connected with their field teams and manage projects on the go. They find the mobile app user-friendly and appreciate the real-time updates it provides. Additionally, users highlight the app's compatibility with various devices, making it convenient to log completed work from anywhere.

Maintenance management

60% Positive

35% Neutral

5% Negative

Users find UpKeep significantly improves their maintenance efficiency by allowing them to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly. They appreciate the software's ability to streamline maintenance operations, making it easier to address issues in a timely manner. Additionally, users highlight the software's comprehensive features that help them maintain equipment effectively and optimize maintenance workflows.

Least Positive Sentiments

Updates

47% Positive

28% Neutral

26% Negative

Users appreciate UpKeep's regular updates that improve productivity and introduce new features. They find the update process generally smooth and beneficial for enhancing the software's functionality. However, some users encounter issues with update speed, functionality, and the need to refresh pages frequently to see updated information.

Work orders

41% Positive

41% Neutral

18% Negative

Users appreciate UpKeep's ability to streamline work orders by prioritizing tasks and organizing them efficiently. They find the work order feature useful for tracking costs and time, and they value the ability to filter and manage work orders easily. However, some users experience difficulties with work order creation, filtering options, and the need for more dynamic prioritization features.

Picture uploads

46% Positive

37% Neutral

16% Negative

Users find the ability to upload pictures to work orders in UpKeep beneficial for providing clear descriptions and documenting issues. They appreciate the ease of adding photos to requests, which helps technicians understand and address problems more effectively. However, some users experience delays and limitations when uploading large documents and multiple photos, affecting their workflow.

UpKeep User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.7

Functionality

4.4

Jose B.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Best-in-class maintenance management system

Through UpKeep, we've been able to significantly improve our maintenance efficiency. Its features include asset tracking, work order management, inventory control, and task scheduling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform's user-friendly interface, customization capabilities, and robust features, including the UpKeep mobile app, enable us to access it anytime, anywhere, for real-time updates.

Cons:

I am unable to identify any shortcomings in my experience with this platform.

Marika B.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

UpKeep Is an Amazing and Friendly CMMS Platform

So far so good. the experience I have with UpKeep is amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

UpKeep has been a consistent and friendly CMMS solution that suits our company's needs. I love the ease of customization of UpKeep.

Cons:

I do not have reasons to complain about UpKeep. UpKeep is amazing and flawless.

Reasons for switching to UpKeep

UpKeep is more consistent and friendly to use.

Daniel F.

Verified reviewer

Packaging and Containers

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Simple, Organized, User Friendly

Great way to stay current on inventory

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Pros:

Ease of use and helps keep everything organized

Cons:

Nothing. The only thing is my computer literacy and even that has easily improved thanks to the layout of UpKeep

Reasons for choosing UpKeep

Cost

Mehran S.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2025

UPKEEP! A great asset operations management platform

My overall experience has been very positive. It has helped our organization to become more efficient in doing day to day operations and also perform long term reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing which i most like about upkeep is its availability of different options to do different tasks. You can do almost everything with upkeep from managing people, asset management, access to reports and analytics etc.

Cons:

It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another. I take some time to learn about the software

Reasons for switching to UpKeep

because our work required to the other program had limited options

MŞ

Mehmed Oğuz Ş.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

With UpKeep asset management is quite easy

Ratings Breakdown

Ease of use

Functionality

Pros:

For the management of the assets UpKeep is a reliable platform.

Cons:

UpKeep should release a a version which is enriched in term of third party integrations.

Reasons for switching to UpKeep

UpKeep is a betetr option in terms of inventory management.

Johnstone G.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Why UpKeep Is The Best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using UpKeep is easy and comes with great asset management features. Scaling and customizing to meet business needs is super easy,

Cons:

With UpKeep, there hasn't been reasons to complain.

Reasons for switching to UpKeep

While UpKeep looks simple, it is well equipped and saves business money.

Timmy W.

Verified reviewer

Farming

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed October 2024

Great for companies with a lot of moving parts

Very user friendly and never experienced any down time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Used upkeep at my former job. It streamlined our work orders by prioritizing the level of need. It was also convenient to see who the work order was assigned to, and when it was completed.

Cons:

I wish the rating scale after a ticket was closed had notes the person who requested the job could enter about the fix.

Reasons for switching to UpKeep

Former program did not have the features and options the facility needed.

Verified

Reviewer

Machinery

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Everyday use

I use it daily at my workplace, and it gets the job done. It keeps record of all the maintenance done to the assets that are listed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Solid software for daily maintenance of production assets, easy to get around and constant updates to the product.

Cons:

Some of the user functions are missing from the software, sometime when there are too many assets or parts listed, it gets hard to navigate.

Verified

Reviewer

Automotive

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed July 2025

Upkeep review

My overall experience has been great. I am surprised that many more people don’t know or are using UpKeep.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how I am able to streamline work, manage assess and tracks inventory all in one place. It takes away the usage of having to keep up with it via paper

Cons:

Only thing I can say I don’t like about upkeep is that I did not find out about this sooner as I have had nothing but great experiences

Amber M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed January 2025

Good Program with UpKeep

UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date.

Cons:

I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep.

Showing 1 - 10 of 1320 Reviews

See All Reviews

UpKeep FAQs

What is the cost of UpKeep?
UpKeep offers several pricing tiers based on the features included and the number of users. The basic Lite plan starts at $20 per user, per month, and the Starter plan starts at $45 per user, per month. Higher-level tiers come with custom pricing quotes and tailored features, such as customized request portals and reporting.
What does UpKeep software do?
UpKeep software is a CMMS that helps teams manage work orders, schedule preventative maintenance, and track assets. It is designed to improve maintenance efficiency and provide real-time insights for businesses. The platform’s convenient mobile app allows maintenance technicians to link data in the field with programs across an organization.
Who owns UpKeep?
UpKeep was founded by Ryan Chan, who also serves as the CEO. The company remains privately owned but has received venture capital funding from investors, including $36M in Series B funding from Insight Partners, Emergence Capital, Battery Ventures, Y Combinator, Mucker Capital, and Fundersclub.
What are the core values of UpKeep?
UpKeep emphasizes its focus on creating a customer-centric product with a clear commitment to empowering maintenance professionals with intuitive technology. The business cites a belief in people over profit, grit over prestige, and progress over perfection. These core values drive the company to continually improve its platform based on what customers need.
Is UpKeep a CMMS?
Yes, UpKeep is a CMMS. The platform centralizes maintenance tasks, schedules, and asset information to streamline operations and improve uptime for equipment and facilities. UpKeep also utilizes artificial intelligence (AI) to provide key insights into work order management, preventative maintenance, asset management, and parts and inventory.