Best Customer Communications Management Software of 2026
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Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets ...Read more about Pipedrive
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Perfect Doc Studio is the ultimate cloud-based platform designed to help businesses streamline their customer communications for...Read more about Perfect Doc Studio
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include m...Read more about Zoho Desk
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Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Custome...Read more about Textline
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Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, drivi...Read more about Glassix
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Bigin by Zoho CRM is a pipeline-centric CRM that is built and priced for small businesses. Minimal by design and focused on grea...Read more about Bigin by Zoho CRM
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ClientCircle is complete suite of sales, marketing, and communications tools and services that help insurance agencies grow. We ...Read more about ClientCircle
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Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational A...Read more about Tidio
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Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their existing workflo...Read more about Missive
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Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growing multi-lo...Read more about Preferred Patron Loyalty
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WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in ...Read more about WhatsApp
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Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries str...Read more about Broadly
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Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite prov...Read more about Superchat
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Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live ch...Read more about Sobot
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One cloud-based software to modernize and manage your dental practice. Adit makes it quick and painless to simplify all aspects ...Read more about Adit
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HoneyBook is a client relationship platform designed to help small businesses manage proposals, contracts, invoices, payments, a...Read more about HoneyBook
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For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need...Read more about Gladly
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LiveAgent is a cloud-based help Ddsk solution for eCommerce businesses at the small and midsize levels. The platform offers live...Read more about LiveAgent
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Telegram is an open-source desktop and mobile messaging app that provides businesses with reliable messaging by utilizing end-to...Read more about Telegram
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OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) ...Read more about OnePageCRM
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Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropracto...Read more about Chekkit
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ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confi...Read more about ReminderCall.com
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Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutio...Read more about Text Request
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Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Vi...Read more about Chaty
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TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number vi...Read more about TimelinesAI
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Your Guide to Top Customer Communications Management Software, October 2024
Software Advice uses reviews from real software users to highlight the top-rated Customer Communications Management products in North America.
Learn how products are chosenExplore FrontRunners
“Usability” includes user ratings for Functionality and Ease of Use.
“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.
Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.