shopVOX 2026: Benefits, Features & Pricing

My experience with ShopVOX has been very favorable. I am a consultant so I have the opportunity to see how different businesses operate, communicate, and execute. They all seem to have different ways of doing things but I have been successful at using ShopVOX to get them on a good track.

Their on boarding and Live Chat support are great. I am 100% satisfied with using ShopVox. To this point it has done everything we needed it to do.

They are responsive to user input and they provide improvements & updates often.

When we started using Shopvox, it was about a hundred a month. By the time we left a few years later it was a multiple of that. It's nothing special, people generally gravitate towards it because it seems cheap, but when you compare it apples to apples with it's competitors it's probably just as expensive. Some people like it because it gives suggested pricing, but AI can do that better and customize it to your market. The biggest issue is shopvox WILL roll out new versions and features that don't work and haven't been adequately tested. Recently they rolled out 2-factor authentication for example, and it didn't work. People were receiving a code via text message after it had already expired - thus locking people out and shutting them down. Sales tax, "golden products", 2 factor - all saw terrible and bug filled launches that cost customers time and money. Go join the facebook group before you buy and read about the 2-factor complaints alone. The [sensitive content hidden], is one of the rudest people I've worked with in IT, and that's saying something. I needed PDF files of a lot of our items like tickets and POs - there's certainly a use case for having backups and access to them outside of Quickbooks or Shopvox. Because Shopvox is (I believe intentionally as part of their business model) very limited in which of YOUR data can be exported, I created an autocomplete feature to go in and click the download button for me. Not an injected script, nothing on their server, literally just some code that clicked download on the screen so I didn't have to. I shared the code in a forum because it certainly filled a felt need. [sensitive content hidden] lost. his. mind. Without talking to us, he suspended our account and made us remove the code, all while sending emails in all caps claiming we'd "hacked" his servers. As this was all locally run and essentially identically to a human clicking, this was a hyperbolic lie. He also said he'd monitor our IP to ensure we "never tried anything like that again", another lie. I was very polite despite him being deranged, and asked him what TOS I violated (he never answered because he couldn't). I calmly suggested it was clearly a felt need given the response in the forum, and he said telling him how to run his company was "unprofessional" and that if I wanted to go through the *thousands of unread suggestions* I was welcome to. At the end of the day, we switched to a competitor that was half the cost and extensible with AI. Now we have features we'd never dreamed of when he had shopvox, and this is the way forward. I know SV seems like it's a great fit for a lot of people, BUT why would you want to lock yourself and your company into an expensive one-size-doesn't-really-fit all MIS that is difficult to leave? TLDR: It's buggy It's expensive You won't be treated well It's not customizable Your data will be held hostage You don't need their pricing

From purchase to quick online support and onboarding help to PRO version has been great. I have not had any bad experiences with them.

After moving to this from other software, we have been pleased overall with the features.

We signed up for SV in 2016 when we had 5 staff and were doing roughly 500k per year in business. We've now grown all the way up to 23 staff and back down to 15 doing close to 3M in annual revenue. We would not have been able to scale to this size without SV. We continue to find new useful nooks and crannies of the software that we have grown into over time. Small shops can use what's only useful and relevant to them at the time and then start using additional features as they become more beneficial for them.

4.5/5, highly recommend. The software can be a little difficult for certain staff members over the age of 50 to understand, but any computer literate employee should be able to get the general idea of how to run it within a couple weeks.

My experience with shopVOX has been mostly positive. If I were to nitpick, I would say that it isn't always user-friendly, especially with niche needs. However, the support team at shopVOX more than makes up for its flaws.

The product was awesome, modular, pricing was good but management terrible. They couldn’t care less if you happy or not. Disgusting.