Transfer eSIM (iOS)

For iOS Devices

Follow these steps to learn how to transfer your eSIM easily

What You Need

Supported devices: iPhone Xs, iPhone 11 and beyond, iPad version 2020 and beyond, Apple Watch 4 and beyond
Operating System requirement: iOS 16.3 (both current and new iPhone/iPad), iOS 17 for iPhone Xs (both current and new), watchOS 10
Ensure that both your current iPhone/iPad and new iPhone/iPad are within close proximity

What To Do

Sign in to Apple ID for both existing and new devices
Activate passcode on existing device (iPhone/iPad/Watch) if not already done so
Register iMessage for existing phone if not already done so
Make sure both devices are connected to a stable WiFi at all times during the transfer, do not disable WiFi until the new device receives mobile signal
If you are performing the watch eSIM transfer, pair your new watch to your iPhone

Transfer eSIM to new iPhone/iPad
Transfer eSIM to new APPLE WATCH
Convert physical sim to eSIM on iPhone/iPad

On your new iPhone/iPad, go to Settings > Mobile Data > Set up Mobile Service

Select the mobile number that you would like to transfer the eSIM from and tap Continue.

Tap on Transfer Number on your screen. Meanwhile, on your previous iPhone/iPad, tap on Transfer SIM to confirm eSIM transfer to your new iPhone/iPad

Next, you will be redirected to Maxis eSIM Transfer mobile webpage. Enter your account owner ID number and email address. Check the T&C box and tap Continue. In the next screen, key in the OTP SMS received on your previous iPhone (if iPad, you will receive an SMS OTP on your principal line) on the mobile webpage. Tap Continue.

Note: RM10 will be charged to your bill for the eSIM request.

You will see an “eSIM transfer successful” screen when your eSIM transfer request has been successful. Tap on Done. Meanwhile, the cellular plan on your previous iPhone/iPad will no longer be available. Ensure that both your new and previous iPhone/iPad is in close proximity to complete the process. Once you see the “Mobile Plan Setup Complete” screen, the eSIM transfer process has completed.

Launch your Watch app. Select the new paired Apple watch > Mobile Service

Tap on Set Up Mobile Service

Tap on Transfer Maxis Plan

You will be directed to a Maxis eSIM Transfer mobile webpage. Enter your account owner ID number and email address. Check the T&C box and tap on Continue.

Upon successful validation, you will receive an SMS OTP on your mobile phone. Key in the OTP received on the screen and tap Continue.

You will see an “eSIM transfer successful” screen when your eSIM transfer request has been successful. Tap on Done.

Tap on Continue on the “Installing… Will Be Ready Soon” screen. Data connectivity will be available on your new Apple watch once installation is complete.

On your new iPhone/iPad, go to Settings > Mobile Data

Tap on Convert to eSIM and Convert Mobile Plan on the next screen.

When the pop up screen appears, tap on Convert to eSIM. Once the “Finish Setting Up Mobile Plans” screen appears, tap on Continue.

Next, you will be redirected to Maxis eSIM Transfer mobile webpage. Enter your account owner ID number and email address. Check the T&C box and tap on Continue. In the next screen, key in the OTP SMS received on your previous iPhone (if iPad, you will receive an SMS OTP on your principal line) on the mobile webpage. Tap Continue.

Note: RM10 will be charged to your bill for the eSIM request.

You will see an “eSIM transfer successful” screen when your eSIM transfer request has been successful. Tap on Done. Meanwhile, the cellular plan on your previous iPhone/iPad will no longer be available. Ensure that both your new and previous iPhone/iPad is in close proximity to complete the process (if transferring to different device). Activation of eSIM is successful once the status turns from Activating to On.

Back to eSIM