Politique d’expédition

Concerned about your order? Please read the relevant information below, and send us an email at info@lvnea.com if you have any additional questions.

All orders are processed in-house at our studio in Montréal, Québec, Canada within 48 hours to 5 business days of being placed. Sales, preorders, seasonal releases and other extenuating circumstances may extend shipping times. We send orders out two to three times a week depending on the volume of packages.

Please note that no parcels are shipped during weekends or holidays, and that upgrades such as Xpresspost will affect the speed at which your order is processed by USPS and Canada Post, not the speed at which it is prepared by us. Need a parcel in a hurry? Please send us an email to let us know.

Shipping to the USA: Shipping to The United States of America has been restored, and our shipments are now moving across the border without additional tariffs. Expected delivery times vary between 9-19 business days. Orders are shipped by Chitchats which transfers to local postal or private couriers after passing the border.

Need a parcel in a hurry? Please email us at info@lvnea.com.
* Import fees may occasionally be applied to larger wholesale orders, and are unfortunately out of our control. In this instance, you may be required to pick your parcel up at your local post office.

International Shipping: International orders can only be purchased when tracking is available for the destination country. While unfortunately restrictive and more costly than standard untracked mail, tracking provides the security and reassurance of being able to keep tabs on a parcel at all times, and permits for an investigation in the case of a parcel getting delayed or lost on its way. We look forward to being able to offer more affordable International delivery alternatives in the future, and thank our overseas customers for their understanding!

Expected delivery times for International orders vary from 2 to 8 weeks, depending on their destination. Some delays may occur, and are unfortunately out of our control. 

*Import fees may apply to international orders. In this instance, you may be required to pick your parcel up at your local post office, so please keep a close eye on your tracking timeline to avoid your order being returned to sender.