Greg Shaw
Christchurch, Canterbury, New Zealand
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Experienced Software Engineering Leader with a demonstrated history of successful…
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8K followers
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Greg Shaw shared thisIt's all coming together. https://lnkd.in/eMUCTxg8From impossible to inevitable, the P2P (r)evolution | Rilla InsightsFrom impossible to inevitable, the P2P (r)evolution | Rilla Insights
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Greg Shaw reposted thisGreg Shaw reposted thisSunday musing on business model innovation and the truth at the heart of the giant leaps: The great paradox of progress is that we often improve things incrementally, and in doing so, we become blind to the profound, psychological disruptions that change everything. We focus on faster, cheaper, higher resolution. We often miss the human capacity and desire for the thing that is significantly superior and often different entirely. Netflix didn’t win because it delivered DVDs faster. Blockbuster could have done that. They won because they eliminated the late fee. They didn't sell a faster transaction, they sold the absence of anxiety. The freedom to forget. The permission to be human. This innovation, in turn, led to the streaming revolution. We dare to dream that Rilla is like that. We can talk genuinely about lower cost and better quality—and it's all true, the numbers work, the logic holds up. Make no mistake, our full focus is on making this part of our dream a globally great business... But we aren’t solely inspired by the analogy of building a better seatbelt. The world may not always pay a premium for that; but it would pay a huge premium for a world with no crashes. We don’t just give our customers better economics, quality, flexibility and control. We also aim to give them the opportunity to create a new kind of value exchange. By allowing end-users, fans, to contribute to the delivery of content, we are turning them from passive consumers into active participants. We're not just selling bytes, we're offering fans a stake in what they care deeply about, their player, team, club, hero and, at the same time, the next evolution of an internet where fair value flows more easily and equitably. This is a business model built on sharing and abundance, not scarcity. We’re swapping the transactional cost of 'delivery' for the psychological reward of 'contribution.' We’re not making customers pay for a video (with some ads thrown in). - We’re giving them the chance to earn rewards and opportunities to interact by helping deliver it to their fellow fans. Then it's not just a service they're buying, it's a game they're playing live, integral to the action. And in doing so, they get closer to the content and the creators they love. The most profound changes in business are not just technological. Tech is the great enabler but they are also profoundly and deeply meaningful to culture. We're not just selling a way to augment CDN. We are selling the end of a transaction lacking in the joy of engagement and the beginning of a magnificent opportunity to really get back in the game. We are working with the best in the business to make this a reality. Tick tock we are getting closer and it's all thanks to our amazing collaborators and our team. You know who you are 🤍👏🙏🏼👏🤍 #Businessmodelinnovation #Disruption #P2P #Gamification #Psychology #streaming
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Greg Shaw reposted thisGreg Shaw reposted thisStreaming is evolving: In every article we read on the financial results of those in video streaming, two things ring true: Companies are doing everything they can on efficiencies to make streaming services viable, but continuing to fiddle with the model is not going to turn a barely breaking even company into a success. The other us that CDN for video delivery has reached rock bottom pricing using the current model. This leaves companies in that business with no option but to diversify. We believe at Rilla that our solution addresses both the problem and opportunity that lay in this reality. Our intelligent peer to peer (P2P) technology, powered by advanced reinforcement learning means we can achieve live and VOD delivery at a lower cost and without compromise on Quality of Service / Experience. We unlock several significant benefits: Sustainable Cost Structures: We assume that ongoing large investment in more infrastructure globally is unappealing. As existing infrastructure depreciates, the ongoing variable costs, especially for bandwidth, remain a challenge. P2P offers a compelling solution by intelligently offloading traffic to the users, creating a more sustainable, lower-cost delivery mechanism and providing capacity in areas where it is still scarce. Enhanced Quality and Resilience: Our P2P is not the P2P of old. Advanced RL algorithms and augmentative hybrid models, mean content can be sourced more locally and robustly, leading to improved quality of service, reduced buffering, and increased resilience, especially during peak demand or large-scale events. New Business Models Unlocked: By tracking and rewarding users' upstream contribution to the network, streaming services and ISP’s can open doors to: Incentivised Engagement: Usable loyalty points, prizes, leaderboards, or exclusive access for "top sharers" – transforming passive viewers into active, incentivized participants who feel a sense of ownership in their fandom. Customer Retention: Engaged users who feel part of a community are more likely to stay. This creates a powerful differentiator in a crowded market. Innovative Monetization Avenues: Rewarding users leads to new premium tiers, exclusive content, and new micro-economy models built around content sharing. More equitable flow of value around the ecosystem. All parties in the chain are rewarded commensurately for what they bring to the table. In summary: The combination of P2P's inherent efficiencies with creative incentivisation offers a path for streaming services to differentiate and drive down costs without sacrificing quality. Fundamentally redefining how we engage with content. In the coming months we will unveil proof of this in live environments and meantime invite all parties involved to challenge the status quo and to entertain that there may just be a better way to evolve. Who’d want to be a Streamasaurus 😉 Thanks for that Gemini! #VideoStreaming #ContentDelivery #P2P #CustomerEngagement
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Greg Shaw reposted thisGreg Shaw reposted thisBusiness time musings: Investors, customers, former colleagues and friends who understand the market ask why we are building P2P video distribution. Here’s some insight behind our thinking... The explosion of AI in video production is here. Its impact on the sheer volume of video content is drastically underestimated. From individual creators, small businesses, global advertising agencies and major film studios, AI tools are democratizing and accelerating video creation at an unprecedented pace. I can’t open my phone without seeing an amazing example of it. The data paints a clear picture: Video already accounts for over 82% of all internet traffic in 2025, a figure that continues to climb. By the end of 2025, the global datasphere is projected to reach an astounding 181 zettabytes. Video is a dominant driver. The AI-generated video market is expected to grow at a 35% annually, reaching $14.8 billion by 2030. 41% of brands are using AI for video production, up from 18% last year, and over 40% of companies are producing at least one video per week, doubling their 2024 volume. AI enables seamless text-to-video creation, automated editing, and realistic virtual actors, slashing production times by up to 60%. This exponential growth in AI-generated video implies a massive surge in data traffic that current internet infrastructure, heavily reliant on centralized servers, simply cannot handle efficiently or economically forever. This is where Rilla's intelligent (P2P) video transport becomes not just a viable option, but an inevitable necessity. P2P networks allow users to share content directly with each other, reducing the load on central servers and improving delivery speeds, especially for popular content. Where our network operates best, with high symmetrical speeds, this barely tickles the available upstream bandwidth. As AI produces an ever-increasing diversity and volume of video, intelligent P2P solutions, leveraging AI itself for optimized routing and caching, are essential to ensure smooth, high-quality, and cost-effective distribution. Now, we have competitors, but we also have an unfair advantage, our entire stack has been built on the latest technology with a rock solid, performance at scale mentality. The way we notice contributors, connect, manage and distribute content has all been engineered to improve with scale and optimise in real-time for highest QOS/E and lowest cost. Sitting behind this is AI too. We have the most advanced RL training algos on our side that enable this incredibly adaptive and reliable network to optimise in real-time. Combined with our low overhead platform integration approach that focuses on developer experience and we are well placed to greet this future. A future of video is that is AI-driven, and where its transport must be equally intelligent and decentralized. Don't believe AI video will blow up? Just ask my friend Anakin. https://lnkd.in/ggaxy796 #aivideo #streaming #P2P
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Greg Shaw reposted thisGreg Shaw reposted thisIt’s time to banish the buffer! How P2P and AI are revolutionizing video distribution at scale Flow is a universally appealing term it seems, whether we are talking about human state, software delivery, nature or in our case the uninterrupted flow of video at the critical moment in the game. Flow sits close to our hearts at Rilla as even our name is derived from the flow of a small stream. Video distribution is a tightrope walk between cost, quality, and scale and latency. Buffering has been the bane of every streamer's existence, and customers are fed up. You can see it in their comments and the demise of services that can't cut it. We say that the future of video distribution is here, it's powered by a returning hero: Peer-to-Peer, but without the compromises. We're talking about a rock solid, intelligently orchestrated network that fundamentally shifts the technical capabilities and business model of video delivery. Where customers can choose to optimize their experience, balancing faultless quality and low latency while achieving significant cost savings – all on a network that can handle the scale required for a global sporting event. We aim to "banish the buffer" entirely. We believe that every viewer deserves an uncompromised quality of experience. So, what's our secret sauce? Our reduction has a few powerful ingredients: Intelligent Streaming: We're using finely tuned RL algorithms, front-loading the heavy computational lifting and expense into training time to create an agent that constantly optimizes and adapts in real-time. This translates directly into our unique selling proposition and a formidable competitive advantage for any video distributor. It's smart, efficient, and always getting better. Scale, Uncompromised: Our tech is designed to be ridiculously efficient up to hundreds of thousands of concurrent users. Layer this with efficient horizontal scaling and we are talking Super Bowl-sized audiences without the Super Bowl-sized operational costs. This isn't about “coping”; it's about robust, resilient, and abundant capacity that keeps your cost-per-stream incredibly low. Value Unlocked: For video distributors, this means unlocking enormous value. Reduced CDN costs, lower infrastructure investment, happier customers who stick around, and the ability to confidently launch new content and services without fear of network capacity issues. It’s about turning a significant cost center into a strategic differentiator and allowing customers to contribute in a sustainable model of equitable, shared-value. Our goal: A truly seamless, glitch-free experience, massive global reach at a fraction of today's expense, and an intelligent network that adapts and learns. This isn't just tech innovation; it's a paradigm shifting enabler that puts the customer at the heart of streaming, and it’s reality! #VideoDistribution #P2P #AI #ReinforcementLearning #LowLatency #Scalability #CostSavings #banthebuffer #Innovation #streaming
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Greg Shaw reposted thisGreg Shaw reposted thisOne year ago, Pul Bandara, Justin Tomlinson and I sat down for a sushi in Auckland’s waterfront and set in motion a plan to reimagine the content economy. Since then, Rilla Network has: - raised $3.5 million in pre-seed funding, - used our patent-pending ML engine to reduce streaming services’ CDN costs by 60-90% - established a new headquarters in the United Arab Emirates (thanks to Hub71) - built a team of eight full-time crew - begun generating commercial traction with key streaming giants in the UK, Middle East and Australia To everyone who joined us so far, thank you. Happy Birthday to you, Rilla Network 🎂 This is only just the beginning. Greg Shaw Tish Laubscher Don Lokuge Buddhika Laknath Utku Demir Daniel G.
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Greg Shaw reposted thisGreg Shaw reposted thisPart 1 - Redefining Live Experiences: The Future of Content in the Age of AI and P2P Technology The way we experience live events—be it sports, entertainment, or gaming—is undergoing a seismic transformation. The convergence of AI, decentralised tech, and P2P network technologies is rewriting the rules of content creation, distribution, and interaction. At Rilla Network, we believe this evolution will not just enhance how we engage with live content but redefine what “live” means in a hyperconnected, intelligent world. A New Era of Live Content Distribution The internet was built for interactivity, yet content distribution largely remains one-way: from servers to end-users. Traditional CDNs have been the backbone of this system, excelling in delivering pre-recorded and static content. However, as live experiences grow more dynamic, interactive, and bandwidth-intensive, CDNs struggle to keep up as cost, latency, and scale come into play. P2P technology offers an inevitable transformative solution. Harnessing unused upstream bandwidth from participants, P2P enables efficient, scalable, and decentralized distribution of live content. This approach not only augments and complements traditional CDNs but, in many cases, disrupts them by creating more efficient, low-latency pathways for data transfer. At Rilla, combining advanced AI and experimenting with decentralised solutions to solve two of the hardest problems in P2P live content distribution: Network Optimization: Using reinforcement learning, our AI models orchestrate the P2P network in real-time, ensuring low-latency and highly secure connections. Proof of Contribution: Decentralised technology enables immutable proof of network participation, allowing contributors to be rewarded fairly for sharing their upstream bandwidth. This combination unlocks an ecosystem where broadcasters, streamers, and rights holders can distribute live content at a fraction of the cost, while participants in the network share in the value they help create. Interactivity, Transactability, and the Evolution of “Live” In this new paradigm, “live” becomes a two-way conversation. Audiences will no longer just consume content; they will shape it in real-time. Whether influencing the storyline of a live-streamed event, voting on outcomes in an esports tournament, or dynamically engaging with athletes during a sporting event, this interactivity will blur the line between creators and consumers. Microtransactions and smart contracts make interactions seamless and cost-effective. Imagine viewers pooling loyalty points to direct a live performance or unlocking exclusive in-game content by contributing to the network. This opens new revenue streams for creators while giving audiences unprecedented control. Watch out for part 2: https://lnkd.in/gFkn8yjT #streaming #P2P #decentralisation
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Greg Shaw shared thisOff to a cracking start. Really appreciate the warm welcome Hal Smith Stevens, Pul Bandara, Justin Tomlinson, and great getting to work with you Don Lokuge, Buddhika Laknath.Greg Shaw shared thisIntroducing our Founding Engineer, Greg Shaw. Joining the rest of the team, Greg brings a proven track record of successful software project deliveries in the startup space.
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Greg Shaw reacted on thisGreg Shaw reacted on thisSince when am I a global speaker?! Surreal to be invited to share the Serious Play Conference stage with the likes of Unity VPs, Epic Games execs and Yale University professors working at the cutting edge of digital health tech to talk about Manana Interactive. For those who think this invite fell out of a coconut tree, it didn't. A few months ago, I started a practice I call 'Lucky Hour', where the goal was to increase my surface area for luck to strike, as Batko would've put it. Essentially, I've been blocking out one hour per week in my calendar to reach out and swing for the fences on opportunities that meet a certain criteria: 1) They feel too intimidating, and 2) They make me start daydreaming Project Lucky Hour started pretty much immediately after I had a realisation that while I am supporting others' growth, resilience and wellbeing through my work, I actually still need to do the same for myself too. (Groundbreaking, deeply profound stuff, I know.) And as we all know, resilience isn't just about our ability to adapt to and overcome negative stress, it's also about expanding our capacity to take on life's big and exciting challenges. It's taken over a month to share the news because, well, I'm still growing and practising this skill over here. Like most of us are.
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Greg Shaw reacted on thisGreg Shaw reacted on thisManana Interactive will be in Amsterdam for the next few days to see what’s happening at the frontier of European tech. Thanks for the invite, Hello TomorrowHello Tomorrow. My calendar’s open for coffees.
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Greg Shaw reacted on thisGreg Shaw reacted on thisThe hard thing about hard things is, if you realised the magnitude of the challenge, you'd often never even start. This relates to our innovation journey and why P2P hasn’t yet made a return in the work of live streaming. We went into this with a lot of industry knowledge and a world class team, and we have remained light hearted in facing the challenge. Here’s a theoretical conversation between two “experts” just to illustrate just how “simple” what we do is. "So, P2P video distribution? Totally doable now with WebRTC right?" “Yeh cool. Love it 🙌🏼” “That scales to millions of concurrent users, right?” "Oh, sure. You just need something that can orchestrate a dynamic user graph across heterogeneous networks for millions of concurrent devices. In real time." “You mean advanced training and inference work and proprietary algorithms that take eons to hone” “Yep, nothing a few PHD’s can't conjure in these heady days of AI” “And of course it needs to handle ridiculously volatile user behaviour like thundering herds arriving to watch and inevitable rage quits when Man U go 3 nil up.” “Hmm.. yeh.” “Right. And adaptive bitrate with multiple renditions?” "Obviously. Goes without saying." “Cross-device support? Connected TVs, sticks, pucks, mobile, browser?" "Okay. That's... that's a lot of testing surface area but I think… with time." “Different media players on those devices”. "My word" Looking pensive. "You've got this though, right? Oh — and latency. Has to be genuinely low. It's live sport." "Holy moly dude." “HLS, DASH, Media over QUIC. Obviously.” "Obviously." does not look like they knows what QUIC is. “DRM. Multiple flavours. No rights holder puts Tier 1 sport on a system without it.” "This. Is. Really. Quite a lot." “It is......... isn’t it” Wry smile. “Watermarking of course. Piracy is rife.” "Okay I’m gonna need a minute here, but that’s it right?” “Yep that’s most of it” “What” Looking positively aghast. “Well obviously the whole model is ad-funded. So ad-insertion. That's table stakes.” "..." “And not to overlook Multi-CDN. It has to run seamlessly alongside existing CDN infrastructure simultaneously.” "I mean. This is borderline insanity” “Yeh and just one more thing.” "What? Who are you…. Columbo! Please don't." “Less re-buffering, with totally foolproof fallback....errrr are you okay?” "I'm fine. It's fine. Everything is fine." (It’s not). So yeah. Intelligent peer assisted video delivery for live sport at scale isn't an engineering problem. It's a plethora of engineering problems, all of which need to be solved and none of which is a “nice to have”. And that’s the thing about hard things. You keep at it using first principles thinking and disciplined engineering. You keep peeling the onion with watering eyes on the prize. Ultimately you get to make the best french onion soup ever! Or in this case, the world's first broadcast grade intelligent distribution network. #livestreaming - Rilla
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Greg Shaw liked thisGreg Shaw liked thisCongratulations to all NZ Hi-Tech Awards finalists and winners from Friday! 🥂 A few notable shoutouts to our portfolio companies who won: ▪️ Calocurb - Hi-Tech Emerging Company of the Year ▪️ Kara Technologies - Hi-Tech Startup Company of the Year ▪️ Partly - Most Innovative Hi-Tech Software Solution Also celebrating Vaughan Fergusson for taking out the Flying Kiwi award, and Lucy Turner, CTO and Co-Founder of VXT, for winning the Hi-Tech Young Achiever award. 👏 Here are a few snaps from our pre-awards celebration.
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Greg Shaw reacted on thisGreg Shaw reacted on thisAI platforms are getting better at recognising when someone is struggling. The harder question is what happens next. The NZ Herald covered our story this week – link in the comments. Today, ThroughLine powers crisis support for the world's leading AI platforms, including ChatGPT, Claude and Gemini. For most people struggling, it's just too hard to find the right support. And fear stops many from reaching out at all. For the Trust & Safety teams, advocacy organisations, helplines and governments tasked with providing help, it often means overwhelmed teams and too many cases slipping through the cracks. The answer is context: understand what someone is actually struggling with, then connect them to the right support – whether it's a referral, guided self-help or relevant information. That's what our AI care navigation experience is built to do. Designed by clinicians and completely configurable, it's now live and supporting users in dozens of countries and languages. If you're trying to make it easier for any audience to find the right support or information for them, I'd love to talk.
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Greg Shaw reacted on thisYesterday it was Nx/s1ngularity, and today, it’s Axios. The JavaScript supply chain isn't just leaky; it’s being systematically weaponized. The Axios exploit (delivering a cross-platform RAT via plain-crypto-js) highlights the core issue: in a standard JS environment, any compromised transitive dependency has full access to the host process and environment. At Rilla, we’ve moved to a 🚫 zero-JS-dependency 🚫 SDK. Our core logic is now a Wasm binary compiled from Rust, wrapped in native headers for TypeScript, Kotlin, and Swift. ⚡ Why Wasm is safer for the supply chain: > Sandboxing: Wasm executes in a memory-safe, isolated sandbox. Unlike a standard JS package, it has no inherent access to the host's file system, network, or environment variables. > Explicit Imports: The binary can only interact with the system through host-defined functions. We explicitly control the bridge, eliminating the risk of a compromised sub-dependency executing an exploit. > No Post-installs: By removing third-party dependencies from the SDK, we eliminate malicious postinstall scripts. a primary vector in recent NPM registry attacks. 🔗 Axios attack: https://lnkd.in/eT4v9FNT 🔗 Previous post on Nx/s1ngularity: https://lnkd.in/eZBtDFD2Greg Shaw reacted on thisThe supply chain attack on the monorepo tool Nx, which compromised thousands of devices, is a stark reminder of the supply chain security risks in modern development. At Rilla, we deploy native dependencies directly to our users' users, a chain potentially impacting millions. This makes robust supply chain security paramount. While we'd been working to replace Nx for a couple of months, these incidents accelerated our migration to Bazel. Here's why we made the switch: 💡 Complex Cross-Compilation: We cross-compile Rust with native wrappers in TypeScript, Kotlin, and Swift. Nx couldn't meet our demanding requirements for multi-language cross-platform caching and builds. 📉 Loss of Trust: A critical, long-standing issue (https://lnkd.in/gBU5ewVS) made us question Nx's priorities. For any tooling vendor, Developer Experience (DevEx) and core principles must come before platform adoption. 🔐 Security Incident Response: The handling of the s1ngularity incident was the final factor that solidified our decision to move. Our transition to Bazel has already cut build times from ~30 minutes to under 10 and, crucially, reduced our dependency on NPM. The ecosystem that the same attackers targeted again (https://lnkd.in/g6NZBPPq).
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Greg Shaw reacted on thisAnother very special human, building the room at NZ Tech Expo. Dominic Pym was the first 'moonshot' person I thought would be a fantastic presence at NZ's main tech ecosystem gathering. Not only a wildly successful founder & entrepreneur, but someone who's made raising the tide for others his own life mission. Nothing but admiration for Dom, who agreed to be a pillar of the event at a super early stage. Come meet Dom at NZ Tech Expo, 18th September @Shed 10 www.nztechexpo.co.nzGreg Shaw reacted on thisWe’re thrilled to announce Dominic Pym as Guest of Honour at NZ Tech Expo 2026. Dom co-founded Up Bank, was named Australian Startup Investor of the Year 2025, and invests through his family office, Euphemia which has backed 110+ companies and 23 venture funds. He doesn’t just back startups. He backs the platforms, funds, and people that power entire ecosystems.This is exactly the kind of thinking NZ's tech sector needs - and he's bringing that lens to NZ Tech Expo. 18 September 2026 · Shed 10, Auckland Waterfront nztechexpo.co.nz #NZTechExpo2026 #NZTech #DominicPym
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Greg Shaw reacted on thisGreg Shaw reacted on thisFriday musings of the mature founder: At this stage of my life, and as I have written before, I’ve realized that the most valuable currencies we have aren't found in a bank account. They are Time, Energy, Attention, and Choice. Every day, we make a trade. We give our attention, time and energy to “systems”, and in return, we hope for the choice to live the lives we want. We live in an era of Artificial Scarcity - In the physical world: We have an abundance of energy from the sun, yet we struggle with accelerating towards harnessing it efficiently because of the interests of a minority for whom the status quo is lucrative. We have an abundance of food, yet the distribution is fractured and people are still starving. In the digital realm: We have an abundance of storage and bandwidth, yet we pay "tolls" to centralized giants who have captured the value of our collective data, content, time, attention and connectivity. The resource is there. The abundance is real. The bottleneck is simply the way we’ve organized the "pipes” and built constructs where it is favourable for them to be owned by centralised infrastructure providers. That’s why I’m working at Rilla with my co-founders Hal Smith Stevens and Pul Bandara and a truly incredibly talented team. We aren't here to "overthrow" the status quo or declare war on the giants. We are here to augment the world as it exists today and steadily shift the centre of gravity toward something more equitable. How? By turning away from a consumer society and into a sharing / contributor / stakeholder model. Using cutting edge Reinforcement Learning and a complex real time graph management technology, we are building a world where your device isn't just a screen—it’s a node in a living, organic network. When we optimize the graph of these nodes, we aren't just saving companies money on CDN bills. We are giving people back their choice. We are creating a bridge from the centralized past to a decentralized future where the value flows fairly amongst the people who create it and that allows them to interact and transact at virtually zero cost. I get out of bed every morning to work with this incredible team because I believe the next 10 years should be about unleashing this global abundance. It’s time to stop paying the "toll" for consumption and start becoming an active shareholder in the infrastructure that we already own, together. #DeepTech #P2P #streaming #FounderLife #Rilla #Abundance #Decentralization
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Greg Shaw reacted on thisBig news from our team this week! Re-sharing and adding my own 2 cents 🪙 Startups are not glamorous. They can be uncertain and humbling. For every win, there are ten moments where you question everything. What keeps you going is the team, and we have a great one. They care deeply, and make the hard moment feel lighter. Building something global in Ōtautahi, in a way that also enables me to prioritise my "main job" as a mum, is something that I am so proud of. And I don't take it for granted. This raise is a reflection of the work this team has put in. Grateful doesn't quite cover it, but it's a start. Here's to 2026 🚀Greg Shaw reacted on this🔥 Mum… we’re on the front cover of Forbes Australia The cat’s officially out of the bag. Appetise has raised our Series A at a $52M valuation 🚀 After tripling revenue in the last 6 months, we’re doubling down on what got us here: 🍽️ Delivering unique, behavioural insights to 150+ FMCG brands across ANZ 📊 Building the world’s best grocery shopping experience for 120k+ consumers 🌎 Setting our sights on the US later this year Elise Hilliam and I are incredibly proud of this team. The last few years have been a rollercoaster. The highs have been high. The lows have tested us. But this moment belongs to every single person who backed us, worked with us, and believed in what we’re building. Special thank you also to Icehouse Ventures and OIF Ventures for doubling down again! Now? We strap in for an even bigger 2026 💥 We’re hiring across marketing, sales and customer success. If you love startups and want to build something meaningful, let’s talk. And if you’re a food brand wanting access to the highest-intent grocery audience in market, flick me a message 📩 Link to the article below 👇 LFG 🚀
Experience
Education
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Massey University
9.0 GPA / A+ Average
Activities and Societies: Microsoft Imagine Cup, Badminton Club
Graduated summa cum laude
Vice Chancellor's College of Science Merit List
Awarded Massey University Graduate Scholarship
Awarded Massey University Undergraduate Scholarship
Projects
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Open Knowledge Map
- Present
A community platform for the creation of an interactive graph of knowledge. Can also be used as a tool for applying social network analysis to arbitrary data sets.
Honors & Awards
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New Zealand Computer Society Cup
Institute of IT Professionals New Zealand
Awarded to the top undergraduate Computer Science student.
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James Mooring
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"Building NDIS software must be hard." Yes, writing the actual code is hard but it's not the hardest part. The biggest struggle is understanding all of the details and edge cases when there is so much variation is in how businesses actually operate in the real world. One day you’re talking to a 5-person team using spreadsheets and doing payroll manually. The next, a 300-person org has 6 layers and automated payroll. Those businesses operate extremely differently. One key to building a successful software platform is actually talking to your customers (and potential customers) about the problems they are facing, not their current solutions. I don't mean automated emails and surveys and questionnaires; while they are important and they do help. I literally mean picking up the phone or getting on a video call and asking, "Walk me through the struggles of your payroll" and trying to understand every single detail. Frank, Jacques and the team at Kinso AI is doing this so well at the moment and they don't even have a product launched. Linear does an amazing job at this with their customer Slack channel. Ken and the team at Clipflow are asking all the right questions to those struggling with content management. I've recently seen Jared Palmer do this for GitHub on X for engineers. When customers use generic words like: • "It's painful." • "It's clunky." • "It takes a long time." We need to dive further into that. What is clunky? What part of the process is taking the time? Getting the size of your sample pool is challenging. You need a pool that is big enough to give you the best understanding of the problem, but you don't want a pool that is so large that it just generates too much noise. I have spoken to literally hundreds, if not over a thousand, NDIS business providers... Yet every single week I still find a customer or potential customer that is doing things differently - not good or bad... just different. And that's when I pull this face in the photo ⬇️ 😯 Our job is to find the common ground between all of the problems in the NDIS and solve them for businesses in a way that doesn't suck. And that's exactly what we're doing.
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