At Refundid, we’re helping retailers automate their returns operations right when it matters most - before peak. Our clients are using the platform to; ✅ Cut down on contact points and return related enquiries ✅ Automate processing and reduce customer wait times ✅ Boost retained revenue with flexible exchanges and returns ✅ Support global return operations to drive growth Because here’s the truth - returns drive retention. Forward-thinking retailers are turning refunds into a moment of delight, not frustration. They are creating efficiencies for their teams AND a superior experience for their customers. Peak season is just around the corner. So if you have found this has sparked your interest (and you're still reading this far down!) get in touch and we can share more about why retailers choose to run their returns through Refundid.
About us
Now partnered with over 200+ retailers across Australia, USA, and New Zealand, including brands such as Country Road Group, Adore Beauty, Princess Polly, PE Nation, DISSH, and Culture Kings. Refundid helps these retailers service their customers by giving them a range of return options. This includes the revolutionary instant refund, where Refundid fronts their refund within seconds of lodging their return online, at no risk to the retailer – It’s a win-win! For retailers, first and foremost, Refundid provides data and analytics to help reduce return rates. We have shifted what was once considered the 'necessary evil' into a strategy that helps retain more customers and acquire new ones. By providing automation and visibility to their customers, retailers can reduce their customer service inquiries and create efficiencies across warehousing teams. We are turning a pain point into an opportunity to create incremental value. With over 76% of customers looking at a returns policy before purchasing, Refundid has become a trust badge for customers, giving them the confidence to shop online, knowing that their post-purchase experience will be stress-free.
- Website
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https://refundid.com/
External link for Refundid
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Sydney
- Type
- Privately Held
Locations
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Primary
Get directions
Sydney, AU
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Get directions
New York City, US
Employees at Refundid
Updates
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Refundid reposted this
When I moved to the U.S. to expand Refundid, one thing stood out immediately - football is more than just a sport. And fantasy football? Even more serious. So, in a bold attempt to become more American.. We've launched a Fantasy Football League for the best D2C operators in the country. And yeah… there’s $10,000 in CASH on the line for the winner (put up by Refundid 💵 ). Who’s already in? Scott from Barstool Sports Lexi from Ridge Yingying from Kitsch Cael from Mugsy Jonathan from FIGS More details: 💰 $10,000 Cash Prize for the winner (put up by Refundid) 💬 League Slack Channel with top D2C operators 🎉 Fun Events throughout the season 🙌 Never played fantasy before? Bring a co-manager (or we’ll help you out) Want in? Sign-up using the link below to get into the league. There are only 12 spots so don't be late! The application link will close next Thursday 08/07 at 7PM EST. https://lnkd.in/gERtuGQG See you on Draft Day!
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Refundid reposted this
Head of Commercial @ Refundid - Turning returns and exchanges into a positive experience for both retailers and their customers
We're very excited to announce our partnership with Bec + Bridge. 🚀 To help with their international expansion they are utilising our instant exchange solution alongside our return portal (data analytics, normal refund, credit and exchange) with no risk to their business. Giving their AU and US customers the ultimate experience. 🤝 This partnership also celebrates the success of the Refundid x Apparel21 native integration, which provides 100% automation for the B&B team and makes reconciliation challenges a thing of the past! To top it all off, while Joel Aaron and I sat in the B&B office helping with their onboarding, Finance and Systems Manager, Vicki Cao CPA made the comment, "I can't believe how quick and easy this is." We've loved working with Emma Potter, Sami Zucker, Tyler Robinson and Vicki Cao CPA and are excited to build on our partnership.
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