ServiceTitan

When the temperature drops below zero, the phones heat up. Northwinds Services Group's 20-person CSR team took over 7,000 calls during Winter Storm Fern. They could be there for every customer without heat, because their AI Voice Agent helped manage the surge while hitting an 85% booking rate. AI is not about replacing the team. It is about strengthening them when it matters most. Read the full story: https://lnkd.in/eNeuvxfx #ServiceTitan #Plumbing #HVAC

What is your abandoned call rate during peak season? Missed after-hours calls and CSR burnout are often workflow problems, not staffing problems. See how to implement a three-phase AI framework that actually delivers: https://lnkd.in/d8rFSQqP #ServiceTitan #HVAC

The strongest commercial operations don’t rely on patched-together systems. They use platforms designed to support the full life cycle from prospecting to service delivery. This is what to look for: https://lnkd.in/g34yc52i #ServiceTitan #HVAC

What’s the ROI of AI in the trades? For Riley Plumbing & Heating Ltd., it’s a jump from a $390 average ticket to $1,057. Booke and Allie Riley shared their blueprint for change management: showing the team that AI isn't a threat, it's a tool that frees them up to earn more through outbound calls and spiffs. #ServiceTitan #Plumbing #HVAC #ToolboxfortheTrades

We spoke with Wyatt Roberts of Hendrickson HVAC at AHR Expo to hear how he views the shift toward new technology in the trades. His take? AI is not a threat to the person in the truck, it's a tool for performance enhancement, not a replacement for the physical craft. Wyatt sees it as the next version of equipment that helps a technician stay organized and move faster. Review the roadmap for integrating these tools into your 2026 residential HVAC workflow: https://lnkd.in/efeZBdwR #ServiceTitan #HVAC

Appreciate Martha Hill Harvey and the Synchrony team for amplifying these insights and bringing real-world perspective to the trades.

On paper, 2026 looks promising. Download the full report to see what your peers are saying: https://lnkd.in/gZ_CZm4m Most contractors expect revenue growth, and confidence across the industry is high. But when you dig into the data, another story starts to emerge. Growth alone isn’t solving the margin problem. What separates the leaders heading into 2026 isn’t just how much work they’re winning, it’s how tightly they’re managing operations to make that growth profitable. #ServiceTitan #Roofing

We're honored to be part of your next chapter. Here’s to a successful partnership and the amazing things ahead! 

The path from residential maintenance agreements to larger commercial contracts isn’t about doing everything differently. It’s about understanding where complexity increases and how to manage it without slowing the sales process. See how teams are structuring and closing larger agreements: https://lnkd.in/ggkZW-S9 #HVAC #ServiceTitan

Dalber Soto drove 20 hours to Las Vegas to answer one question: "What is the best option for AI?" But while the hype was everywhere, the real insight came down to infrastructure. According to our 2026 Roofing & Exteriors Market Report, 25% of contractors are using external AI tools (like ChatGPT), but only 4% are using AI built directly into their CRM. The Problem? Context switching. As Vishal Laddha, ServiceTitan’s Sr. Director of Exterior Strategy, explained at the show: "If AI can't read the data end-to-end, it doesn't know what happened after a certain stage." The future of Exteriors isn't just about using AI, it's about where that AI lives. Read the full IRE 2026 recap: https://lnkd.in/dViw3_pv