Front

Your support tool should help your team, not hurt them Siloed channels. Slow changes. Clunky workflows. If your support tool is creating more problems than it solves, it's time for a clean break. We put together a playbook for CX leaders ready to move on: ✅ The red flags to watch for ✅ The hidden costs of staying ✅ A 30-day migration plan that protects service quality Download: "From Toxic Tickets to Modern Support: Your Clean-Break Playbook" https://bit.ly/4rNbU0G

At Front, we're making a bet that goes against the automation-first orthodoxy. Our CEO Dan O'Connell recently joined Writer's Humans of AI podcast to share why we believe human connection becomes the competitive advantage when AI is commoditized. "I want the support and customer success person to show up every day and say, I don't have to deal with the rudimentary work. All of that is solved. And because I've taken the easy stuff away, I now get to focus on the quality of relationships." - Dan O'Connell In the conversation with host Alaura Weaver, Dan discusses: → The 3-question diagnostic for enterprise AI transformation → Why transparency about AI capabilities builds more trust than perfection → How Front is reimagining customer support for the AI era → The strategic choice between short-term growth and long-term differentiation This is the future we're building: AI that eliminates rudimentary work so your team can focus on what they do best—building relationships with customers. Listen to the full episode: https://bit.ly/4rQ0w3X #CustomerSupport #EnterpriseAI #FrontHQ

Should you break up with your support tool? Your agents are talented. Your customers need help. But somehow, everything still feels slow. Maybe it's not a people problem. Maybe it's a tool problem. Find out in 3 minutes: "Should You Break Up with Your Support Tool?" 💔 👉 https://bit.ly/4a8MzIr

Congratulations to Mike Kane, Front’s SVP of Global Channel Sales & Partnerships, on being named a 2026 CRN Channel Chief! We're proud to have his channel expertise and leadership on the Front team. 🎉 Front is building a world-class partnership ecosystem. This year, Mike is driving investment in how we support, enable, and reward our partners, especially across TSDs. Want to learn more about our Partner Program? Click here: https://lnkd.in/gKp8jKCT

Front’s support team uses Front every day—and Cori, our most tenured Support Manager at Front, shared how Smart QA helps her coach more effectively without adding extra review time. Smart QA automatically flags quality opportunities inside Front, so she can focus 1:1s on what actually matters: clear answers, the right tone, and consistent feedback across the team. Why it works: - Faster, more targeted coaching - Focus on substance, not just speed - Consistent QA without extra tools or manual effort See Cori's video on how she uses Smart QA and how to set it up 👇 https://hubs.la/Q040yP_R0

Feeling overwhelmed by all the AI noise? Here are 4 practical tips to get started with Front AI right away—focused on helping your team work smarter, not replacing them. 1️⃣ Use Topics to understand why customers reach out 2️⃣ Start replies with AI Copilot to get high-quality drafts fast 3️⃣ Automate the easy wins with AI Autopilot once responses are consistently strong 4️⃣ Centralize your knowledge sources so AI has the right context Simple steps, real impact—and a calmer way to adopt AI. 👉 Want the full breakdown (plus short videos showing each tip in action)? Check out the full post here: https://hubs.la/Q040Yb4c0

Last month was a big one at Front 👀 We shipped 15+ product updates—all focused on one thing: making support teams faster, clearer, and more consistent in their day-to-day work. Instead of small tweaks, these updates tackle the stuff teams actually feel: - An inbox that cuts through noise so nothing gets missed - AI replies that need less cleanup before you hit send - Automation that can finally handle real-world, complex workflows - Slack auto-replies that learn from your past conversations and help content - CRM integrations (Salesforce + HubSpot) redesigned to keep data truly in sync We break it all down in our latest product recap. Watch it here 👇 https://hubs.la/Q040yQYn0

New to 𝗙𝗿𝗼𝗻𝘁 𝗔𝗜 𝗖𝗼𝗽𝗶𝗹𝗼𝘁—or want to get more out of it? 🎓 This short, hands-on course shows how Copilot supports you throughout your workflow: summarizing long threads, surfacing key insights, suggesting polished replies, and helping you draft or refine messages with ease. You’ll learn how to:   • Instantly understand conversations with AI Summaries   • Find the right info using similar conversations and knowledge articles   • Respond faster with suggested replies   • Draft and refine messages with AI Compose   • Communicate clearly using Translate and Rewrite By the end, you’ll know how to combine these features to reduce manual work, improve response quality, and keep communication consistent across every channel. 👉 Start the course: Try Front AI Copilot for faster and smarter responses https://hubs.la/Q03_-TZ20

We’ve put together a new 𝗬𝗼𝘂𝗧𝘂𝗯𝗲 𝗽𝗹𝗮𝘆𝗹𝗶𝘀𝘁 to help you and your team get up and running with 𝗙𝗿𝗼𝗻𝘁 𝗔𝗜 in just a few minutes. 🎥 These short, focused videos walk through Front’s AI tools—built to save time and support your team with smarter automation. You’ll learn how to:   • Get an overview of Front AI and where to use it   • Set up knowledge sources so AI answers accurately   • Use Topics to categorize customer emails   • Draft messages with AI Copilot   • Speed up replies with suggested responses …and more. Share it with your team to start using Front AI consistently and get more value from the tools you already have. 👇 https://hubs.la/Q03_YlfP0

Your legacy help desk wasn’t built for teamwork. If Zendesk is slowing your team down, it might be time to dump the desk. This short guide walks through what it actually takes to switch and why modern CX teams are moving to Front. 👇Download the guide https://hubs.la/Q03_0tjS0