Customerscore.io

Big Release Alert: our new tracking code is live.. ..and we’re looking for early adopters to try it out! 🥇 No API setup. No dev delays. Just drop one line of code into your app. And boom: ✅ You’re tracking customer behavior ✅ You’re spotting churn risks ✅ You’re catching upsell moments This changes the game for implementing Customer Success tools. Any SaaS company can now unlock retention insights faster – and act before it’s too late. We’re now looking for early adopters who want to try it out and shape what comes next. Curious? DM us or drop a comment below – we’ll get you set up in minutes.

Stop guessing. Start scoring. 🥅 That’s what happened when Flowlance plugged into our platform. “Customerscore.io finally gave us clarity on our user base. Before, we were mostly guessing who our best customers were. Now, with Customerscore.io, we can clearly see where our power users come from, how they behave, and how to target similar profiles in our marketing. We’re also starting to use it to identify potential ambassadors – users with high engagement who love the product and could help us promote Flowlance further. It’s become an essential part of how we grow.” says Stepan Calta, Co-founder at Flowlance This is exactly why Customerscore.io exists: help lean SaaS teams move from “we think” to “we know” — and grow faster because of it. 💙 Big thanks to Stepan and the Flowlance team for trusting us.

🎥 The recording of our webinar hosted by Patrik is out! The topic? How to predict churn and act on customer signals before it’s too late. We broke it down into practical, no-fluff insights that PLG teams can start applying today: ✅ How to build a health scoring system that’s based on real behavior and revenue impact – not just activity fluff ✅ How to segment your customer base so you know who needs a high-touch approach, and who can be handled with smart automation ✅ How to automate most of the work with long-tail customers who’d otherwise fall through the cracks ✅ And yes, we also asked the uncomfortable question: 👉 Is some churn actually… good? (Spoiler: if you haven’t nailed product-market fit yet, it might be a blessing in disguise.) If you’re running a PLG SaaS and juggling hundreds (or thousands) of users, you’ll find this session packed with value - whether you’re in product, Customer Success, or revenue. 🔗 Watch the full recording here: https://lnkd.in/eZyNcRbJ

🏅 We just earned a High Performer badge in Customer Success & Retention on G2! This means a lot to us. Especially because it’s based on feedback from the people who matter most: our users. At Customerscore.io, we’re on a mission to help SaaS companies stay ahead of churn and grow revenue through smarter customer segmentation and outreach. This badge tells us we’re on the right track. Big thanks to our amazing customers for the reviews, support, and trust. 💚

I’m teaming up with Ondrej Dobias for a live webinar on how to drive retention and revenue in PLG SaaS using data, automation, and user guidance. We’ll talk about: 📊 Calculating customer health scores 📉 Predicting churn before it happens 📈 Spotting upsell opportunities 💡 Acting based on data - not gut feeling What makes this unique? Customerscore.io = the brain (data + scoring) Usetiful = the voice (targeted in-app communication) 🗓 Wednesday, June 25, 4pm CET 🎯 For product-led SaaS teams who want to turn users into power users (and paying ones) Save your spot here 👉 https://lnkd.in/eSNJFtDx

We have been busy during May and have brought a lot of new features based on direct customer feedback. 🎯 Playbooks just got a major upgrade: • Multi-language translation - reach global audiences in their native language • Email analytics - track opens, clicks, and performance by region • Smart merge tags - personalize every touchpoint • Compliance-ready unsubscribe links 🧑🤝🧑 Track users and customers Track both customer accounts and individual users for deeper insights into user health. This feature is out now, and we are actively developing improvements so that it covers all our features. 🔗 More integrations We want to make scoring customers so easy, it is a no-brainer for every SaaS company. Getting your data in is key part of this; that is why we added integrations for: Stripe, Chargebee, PostHog, Mixpanel, Twilio Segment, and Salesforce. Want to jump on the customer scoring ship and grow your ARR? ⛵ Just shoot us a message, and we will get you on board.

We have been busy during May and have brought a lot of new features based on direct customer feedback. 🎯 Playbooks just got a major upgrade: • Multi-language translation - reach global audiences in their native language • Email analytics - track opens, clicks, and performance by region • Smart merge tags - personalize every touchpoint • Compliance-ready unsubscribe links 🧑🤝🧑 Track users and customers Track both customer accounts and individual users for deeper insights into user health. This feature is out now, and we are actively developing improvements so that it covers all our features. 🔗 More integrations We want to make scoring customers so easy, it is a no-brainer for every SaaS company. Getting your data in is key part of this; that is why we added integrations for: Stripe, Chargebee, PostHog, Mixpanel, Twilio Segment, and Salesforce. Want to jump on the customer scoring ship and grow your ARR? ⛵ Just shoot us a message, and we will get you on board.

A few years ago, I was drowning in customer data. At my previous job, our SaaS product was gaining traction. We had thousands of paying users. But I had no idea who was about to churn or who was ready for an upsell. Every week felt like guesswork.❓Someone would cancel, and only then we’d realize they hadn’t logged in for weeks. Others would upgrade out of the blue, and we’d wonder how many more we were missing. I tried segmenting users manually. Built dashboards. Asked the support team for input. It helped a bit, but it was still too reactive and far from scalable. That experience stuck with me. It’s actually what motivated me to build Customerscore.io. Now we help SaaS companies understand the health of their user base at a glance. Who needs help. Who’s ready to grow. And where to focus first. If that sounds familiar, I’ve put together the exact scoring framework I wish I had back then. You can find it on our blog here 👉 https://lnkd.in/eGR7xRhR It’s a step-by-step guide for building your own customer health score. Even if you’re starting from scratch. You’ll learn how to choose the right engagement metrics, how to define your ICP, and how to combine both into a scoring matrix that gives you clarity over your entire user base. It’s designed so that any founder, CSM, or RevOps manager can follow it. No fancy tools needed. You can even start in a simple spreadsheet. Clarity makes all the difference.

🚨 Webinar Alert! We’re excited to be co-hosting a powerful session with Usetiful on June 25 at 4:00 PM CEST! 🔍 Join Ondrej Dobias and our very own Patrik Chalupa as they uncover how to: • Identify at-risk users through multiple data sources • Spot upsell opportunities at right time • Turn product data into smart, actionable insights Whether you’re in Product Management, Customer Success, or a Data team, this is your chance to learn how to grow revenue and reduce churn with a product-led approach. 🚀 🗓️ Save your spot here: https://lnkd.in/gxK7TRME