Chatmeter

Your hours tell a story—and Google lets you tell it better. If your business offers multiple services or time-specific offerings, you can now add additional hours directly to your Google Business Profile. That means your listing can show: - Breakfast, brunch, or happy hour times for restaurants ☕ - Curbside pickup or delivery hours 🚗 - Online service hours for remote or hybrid businesses 💻 These updates give customers a clearer picture of when and how they can engage with your business—helping you appear more accurately in search results and avoid missed opportunities.

Your Google Business Profile is your digital storefront. Categories help your business appear in the exact searches your customers are typing. And once they find you, photos seal the deal. According to data, nearly 90% of people are more likely to visit a business that has photos on its profile. But it’s not just about quantity—it’s about storytelling. Use visuals to answer unspoken questions: • Can I bring my kids here? • Is it great for celebrations? • Is the patio pet-friendly? Every image gives context. Every photo builds trust.

Congratulations to Keith LaFeir and the Spear Physical Therapy marketing team! Keith has become a power user of the Chatmeter platform since becoming a client last year. Keith's work has not only streamlined the review response process and skyrocketed their responses, but also expanded their presence online to reach more patients. Thank you SO much for your partnership, dedication and hard work Keith!

Reviews shout. Surveys focus. Together, they reveal what customers really think. 💡🧩 With 400+ integrations, Alchemer + Chatmeter turn those signals into action—fast. Because being heard is good. Knowing you’re heard is better. 🗣️ See how we’re unifying every customer voice: https://lnkd.in/g7sAnHAK #CustomerExperience #CustomerFeedback #FeedbackThatDrivesAction #Acquisition

“These findings reinforce the importance of deep customer listening rather than chasing trends to drive more retail traffic.” – John Mazur, CEO of Chatmeter Chatmeter’s new 2025 In-Store Specialty Retail Report analyzed over 500,000 reviews across specialty retail. The insights make one thing clear: shoppers are already telling us what they want. The brands who listen—and act—will lead. Read the full report and uncover the insights here: 👉 https://lnkd.in/eMNnVFfs #Chatmeter #RetailTrends #CustomerExperience #SpecialtyRetail #RetailTech #BusinessIntelligence

"Online shopping may be convenient, but for most consumers, it still can’t replace the feeling of walking into a store. According to Chatmeter’s 2025 In-Store Specialty Retail Report, 91% of shoppers say digital channels don’t compare to the in-store experience, and 61% actively choose stores because they enjoy the visit." - Sandra Radlovacki | Customer Experience Magazine (CXM) The retail experience is evolving—but one truth remains: nothing quite replaces the power of in-store. In a world saturated with digital touchpoints, physical retail delivers something unique: the ability to sense, feel, and be immersed in your brand’s world. But today’s challenge is making that experience seamless and aligned with the online journey. This article from CXM.World argues that to stay relevant, brick-and-mortar must: - Infuse technology into the in-store journey (AR, smart mirrors, apps) - Connect digital data and feedback (reviews, loyalty behavior) with the physical store - Prioritize staff training to deliver both efficiency and empathy - Maintain consistency across both digital and physical channels For retailers looking to compete in tomorrow’s landscape, it’s not “digital or physical”—it’s about fusing them in ways customers feel. Dive deeper → https://lnkd.in/eBds6tBy #CustomerExperience #RetailStrategy #InStore #CX #Omnichannel #RetailInnovation #BrandExperience

We're so excited to congratulate our first Chatmeter Champion Award Winner of 2025: Erika Abell Gennari from Caris Healthcare! She leads the marketing for her hospice network with compassion and a patient-centered approach, not only improving their ratings from 3.1 to 4.7 stars in just six months -- but also strategically using that feedback to improve the quality of care. Please join us in congratulating Erika and everyone at Caris Healthcare!

A negative Yelp review can sting—but sometimes that’s the reality. What’s more important is how you handle it. In our guide, “How to Delete a Bad Yelp Review,” we walk you through: - Why most negative reviews aren’t removable (unless they violate Yelp’s policies) - How to flag reviews that breach content rules (harassment, defamation, fake reviews, etc.) - What to say when you can’t delete—how to respond publicly with class - Ways to bury negative reviews using better feedback and proactive strategies If you’ve had this situation before, this guide may offer the direction you need. 👉 Read it here: https://lnkd.in/eZwaCQHA  #Yelp #ReputationManagement #CustomerExperience #ReviewResponse #BrandTrust #Chatmeter

BIG NEWS! Chatmeter has been acquired by Alchemer, the leader in survey and direct feedback. Together, we'll unlock the complete customer picture for thousands of businesses and usher in a new era of customer feedback intelligence. Read more here: https://lnkd.in/e_yjJT6e

Happening TOMORROW — SEO 101: Google Business Profile Masterclass Join us on September 24 at 3 PM ET for a free training session designed to help you master your GBP and boost local search visibility. What you’ll learn: How to optimize your profile for ranking & conversions Common mistakes that lead to suspensions (and how to avoid them) The latest GBP features you should be using Answers to your top questions, live Spots are filling quickly—make sure you’re registered. 👉 Save your seat today: https://lnkd.in/ggmhk4dy #Chatmeter #SEO101 #GoogleBusinessProfile #LocalSEO #SearchMarketing #Webinar