I was just about to sign up for MoviePass in 2018 when it started to have "issues" and started changing its terms and conditions. And, then there were stories about regular users getting 'throttled' so they couldn't access the service.
Muta 'Ali's HBO Documentary takes a pretty standard approach with talking heads, clips etc.. What it does have in its favor is access to several of the key players in the saga including the two original founders, Stacy Spikes and Hamet Watt, and the man who aced them out of their own company, Mitch Lowe. Things came all crashing down when Lowe brought in Ted Farnsworth (he did not co-operate in this film).
While there is no doubt that having so many principals on the record (including investors, former employees and customers), it does seem as if Ali didn't press them enough. It takes almost 40 minutes for the filmmakers to clearly state the obvious flaw in the MoviePass model - how can you give away more in services (movie tickets) than you take in in subscriptions - and still make a profit? The other big ominous cloud in the story is the mysterious investment firm Hudson Bay. That angle,too, is pressed hard enough.
The documentary does the basics here, but little more. Co-founder Spikes bought the company back from bankruptcy and it's still hanging around today, but nowhere never the level it had at it's peak. The issue remains the same - large profits seem nearly impossible to attain unless either: A. A bunch of your subscribers DON'T use your service. Or, B. The movie theater chains give MoviePass discounted tickets (of course, the chains' decided to just start their own subscriber services).
