- Kenny Kwan: [on the phone] One suit, sponged and pressed, for Mr. George Kaplan, room 796. Anything else?
- Jessica Cooper: We divided it into decades from the turn of the twentieth century to now, each section features photos of the ten tree toppers and the stories about the artists and we included a brief history of that decades most important Christmas events at the plaza.There are weddings, parties, celebrity guests ..
- Amanda Clark: Jessica, I must tell you, I'm impressed
- Jessica Cooper: Thank you
- Amanda Clark: This is wonderful. It's the perfect balance of history and Christmas
- Amanda Clark: Uo .. ow . Go back please
- Jessica Cooper: Wha
- Amanda Clark: There. Stop there .. what's that ?.?
- [points at a picture of a question mark]
- Jessica Cooper: that's the one I couldn't find. There's no record of there ever having been a tree topper in 1969
- Amanda Clark: that's impossible. It's a hotel tradition.
- Jessica Cooper: that's what I thought but
- Amanda Clark: we can't have a gap in the hotel Christmas timeline. It makes us appear incompetent.
- Jessica Cooper: sighs- I'm not sure what I can do about it.
- Amanda Clark: well, something, I hope.
- Amanda Clark: This is your problem, Jessica. You need to fix it.