Patron incognito : États-Unis

I'm not sure how scripted each of the episodes of this program is. I believe some of the customers are extras hired in case the CEO does a really bad job. But many of the companies represented here are strong companies needing no extra publicity, and CEOs are on busy schedule, so I can't believe that they'd do this just for the fun of it.

In any case, I was impressed with some of the CEO that appeared in the show. I have to confess that I haven't seen all the episodes, so I may have missed some, but here's some of the CEOs that caught my attention:

Coby Brooks CEO of Hooters: 'had real no-nonsense attitude about things, but you could tell that he cared about the employees (and many other things). I'm sure there will be a second coming of Coby Brooks in the future.

Rick Arquilla COO of Roto-Rooter: Again had real no-nonsense attitude, but sincerely thinking about the good of the company, and its employees.

Kim Schaefer CEO of Great Wolf Resorts: Someone who can walk the walk as well as talk the talk. Focused without being overly serious, and yet serious.

As you can see my preference is for CEO who have no-nonsense attitude but has good sense of humanity. Running a company is serious business, and I think flashiness is not a required component of CEO's style. Of course I'm not against any of the flashy CEOs that came on this show.

This is a really interesting show that shows what it takes to run a company. CEOs appearing here shows some quality of what it takes to be on top. And it shows even if the story IS scripted.

It's a great show that shows the picture from both sides. And maybe something like this should be taught in business schools. It's a kind study that is very much needed for every corporation. But I wouldn't know if I'd have the guts to go undercover in my own company whether its for a show or no show.

This show is such a fake. Who shows up with a film crew and a fake wig on the first day. And then the employees dump their personal issues on the ineffectual boss in work drag Of course they know it's Undercover Boss and work the system. And then get escorted for the big reveal and pretend they had no idea. Just shoot me.

although its a good show its fully scripted.

So lets start which guy is going to the job for the first day with the whole camera crew and then (TO ALL EPISODES ) they seat down with the manager and they talked about their DIFFICULTIES in personal life ?which manager will talk about personal life with a TRAINEE average worker? does that sound like a reality for you? and at the end the boss ALWAYS rewards those managers who had difficulties and they always promoted them.

what kind of average employee goes around to the whole areas of the company to work with the whole camera crew? in business YOU Don't get to choose where to work, u get a job in the area/major that there is a need for an extra worker.

its the same procedure and scripted of the show and they follow it all over the time. even the managers and the whole staff they know it that its scripted.

I had friend who was one of the workers on an episode in past so I know first hand the things given away at end are real. However even he told me that him and others already knew what was going on. Put that all aside though its still an entertaining show with emotional message.

It's curious to see the interplay between the high-flying bosses and the enthusiastic junior employees. Often the bosses are unfit to do the jobs and often they are just going about the motions, not even pretending to be worried that their menial job is on the line.

I don't know whether to blame the show or the culture of North America, but I find it distasteful when the bosses reveal themselves and give out gifts at the end. Having a CEO tell you that you did a really good job should feel special; that's all that really needs to happen. Instead, they want to out-do Oprah and give employees holidays, cars etc. I once even saw one of these bosses give a worker 2 promotions. How does one keep morale in the rest of the team when they know that just because the boss stumbled across this guy, he got promoted from under them to above them?

The problems revealed are often along the lines of "yeah, this has been a problem for a while, but management doesn't care". Going undercover shouldn't really be necessary for that kind of problem.