I think this tip is a lost art in our industry and in responding to online reviews for hotels. We are not in the manufacturing industry or the tech industry. No, hoteliers are in the people industry, the hospitality industry. We don't simply want to see our guests again, we want to serve them again. Use these hospitality-specific terms and keywords to distinguish your hotel from other businesses and products that they might be writing reviews for as well.
Our review response experts with hospitality backgrounds start off this review response by writing, "We wish to serve you again in the future and provide another first-class stay at our hotel. Come back soon. Have a good one!"
