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Google Workspace Status Dashboard

This page provides status information on the services that are part of Google Workspace. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://workspace.google.com/. For incidents related to Google Analytics, visit the Google Ads Status Dashboard.

Incidents reported in the last 365 days

View Inactive Products

Active Products

Admin Console

Summary Date Duration
We're investigating reports of an issue with Admin Console. We will provide more information shortly. Jan 28, 2025
2 hours, 8 minutes
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Apps Script

Summary Date Duration
**Summary:** Global: Elevated App Script Failures **Description:** We experienced an issue with Apps Script beginning at Tuesday, 2024-06-11 06:04 to 06:41 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2024-06-11 08:40 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers impacted by this issue may have observed 500 errors and were unable to load / run App Scripts. **Workaround:** None at this time. Jun 11, 2024
37 minutes
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Assignments

No incidents reported.
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Chrome Browser

Summary Date Duration
SUMMARY: Chrome Browser Password Manager Issue We are experiencing an issue with Chrome Browser where impacted users may be unable to find or save passwords in Chrome's Password Manager. This impacts users on M127 version of Chrome Browser. Our Engineering team has identified the cause of the issue and are actively working on deploying a fix for all users. We will continue to monitor the situation as the fix is rolled out to ensure a smooth resolution. We will provide more information by Thursday, 2024-07-25 09:45 US/Pacific. WORKAROUND: Users currently impacted by this can try the following: Launch Chrome with " --enable-features=SkipUndecryptablePasswords" command line flag. 1. Locate Chrome shortcut on desktop. If you don't have it, go to chrome://settings/manageProfile and at the bottom enable "Create desktop shortcut". 2. Fully exit Chrome 3. Go to desktop and right click the shortcut then click Properties. 4. To the target field paste the following string to the end " --enable-features=SkipUndecryptablePasswords". 5. Close the dialog with OK and launch Chrome using this shortcut. Jul 24, 2024
17 hours, 51 minutes
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ChromeOS

Summary Date Duration
### **Summary:** ChromeOS sign in issues affecting multiple customers throughout the globe ### **Description:** We are experiencing an issue with ChromeOS. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2024-08-06 23:30 US/Pacific with current details. ### **Diagnosis:** During the full sign in process ChromeOS devices complete the sign in process (even Multi Factor Authentication (MFA) if applicable) but are eventually brought back to the login page. The issue is affecting multiple ChromeOS versions ### **Workaround:** None at this time. Aug 6, 2024
19 hours, 29 minutes
**Summary:** ChromeOS: Unable to log in from lock screen when ephemeral mode is enabled on managed devices on M-125. **Description:** Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2024-06-03 17:00 US/Pacific. **Diagnosis:** Affected users may be unable to log back in from the lock screen on their ChromeOS device. This issue is affecting ChromeOS version M125 when the device policy DeviceEphemeralUsersEnabled is turned on. **Workaround:** None at this time... Jun 3, 2024
1 day, 4 hours
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Classroom

Summary Date Duration
**Summary:** Google Classroom is experiencing an increased error rate in Brazil (for State of Paraná) **Description:** We are experiencing an intermittent issue with Google Classroom. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2024-04-23 09:00 US/Pacific with current details. **Customer Symptoms:** A subset of users in the state of Parana, Brazil would encounter intermittent error while accessing Google Classroom. However, the impact is only limited to the state of Parana, no impact to customers to the rest of the world. **Workaround:** None at this time. Apr 22, 2024
1 day, 6 hours
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Currents

No incidents reported.
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Directory Sync

No incidents reported.
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Endpoint Management

No incidents reported.
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Gemini

Summary Date Duration
**Description:** We are experiencing an issue with Gemini beginning at Wednesday, 2025-02-05 14:11 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-02-06 11:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some Gemini customers are experiencing issues with "Add File" or "Link File" functionality within Gems **Workaround:** None at this time. Feb 6, 2025
4 hours, 37 minutes
**Summary:** Gemini might be unavailable in France due to ""Gemini isn’t currently supported in your country. Stay tuned!"" message. **Description:** We are experiencing an issue with Gemini. Mitigation work is now underway by our engineering team. We will provide an update by Wednesday, 2024-10-30 05:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers accessing gemini.google.com in France might see "Gemini isn’t currently supported in your country. Stay tuned!" message. Gemini functionalities such as "Help me write" in other Google Workspace products work properly. **Workaround:** None right now. Oct 30, 2024
1 hour, 22 minutes
**Summary :** There may be issues accessing Google Workspace Extensions (Google Calendar, Google Keep and Google Tasks) from Gemini app **Description :** We are experiencing an issue with some Extensions in the Gemini app (gemini.google.com). Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-08 00:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis :** Users may observe error messages when trying to use Calendar, Keep, and Tasks extensions from the Gemini app. This is limited to only enterprise users and does not impact consumer accounts. **Workaround :** None at this time. Oct 21, 2024
16 days, 23 hours
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Gmail

Summary Date Duration
**Summary:** Google Workspace users are experiencing elevated error rates interacting with Google Chat, Google Calendar, Gmail, and Google Meet. **Description:** We are experiencing an intermittent issue with Google Chat, Google Calendar, Gmail, Google Meet beginning at Monday, 2025-02-10 11:51 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-02-10 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Affected customers are experiencing intermittent errors interacting with Gmail, Google Calendar, Google Chat, and Google Meet. **Workaround:** None at this time. Feb 10, 2025
36 minutes
**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool. Jan 27, 2025
2 days, 12 hours
### **Summary:** Some Gmail Android users may experience elevated crashes ### **Description:** We are experiencing an issue with Gmail beginning on Thursday, 2025-01-23 14:30 US/Pacific. Our engineering team is investigating the issue. We will provide an update by Thursday, 2025-01-23 19:30 US/Pacific. We apologize to all affected by the disruption. ### **Diagnosis:** Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email. ## **Workaround:** None at this time. Jan 23, 2025
1 day, 3 hours
We're investigating reports of an issue with Gmail. We will provide more information shortly. Oct 30, 2024
6 hours, 16 minutes
We're investigating reports of an issue with Gmail. We will provide more information shortly. Oct 18, 2024
1 day, 6 hours
We're investigating reports of an issue with Gmail. We will provide more information shortly. Aug 19, 2024
20 minutes
**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue. Aug 12, 2024
2 hours, 12 minutes
**Summary:** Gmail experiencing service degradation **Description:** We are experiencing an issue with Gmail beginning on Thursday, 2024-08-08 12:15 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-08-08 15:00 US/Pacific with current details. **Customer Symptoms:** Gmail: Users trying to send emails or save drafts with attachments would experience failures. **Workaround:** None at this time. Aug 8, 2024
4 hours, 10 minutes
**Summary:** A subset of Gmail users might be experiencing delayed delivery of their emails. **Description:** We are experiencing an intermittent issue with Gmail beginning on Tuesday, 2024-07-30 07:05 US/Pacific. This mainly caused delayed email delivery and a small number of users receiving errors when sending/receiving emails. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2024-07-30 11:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Some customers might see a yellow banner with the "Unable to reach Gmail---Trying to reconnect" message. **Workaround:** None at this time. Jul 30, 2024
3 hours, 5 minutes
**Summary:** We have received reports of an issue with Gmail. **Description:** Upon further investigation, our engineering teams believe that the scope is very limited and/or no customers were impacted. If you have questions or feel that you may be impacted, please open a case with the Support Team and we will work with you until the issue is resolved. No further updates will be provided here. Jul 16, 2024
54 minutes
We are aware of an issue affecting Gmail users sending emails to some email addresses. We are currently investigating. Apr 30, 2024
1 day, 23 hours
We're investigating reports of an issue with Gmail. We will provide more information shortly. Apr 18, 2024
1 day, 22 hours
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Google Calendar

Summary Date Duration
**Summary:** Google Workspace users are experiencing elevated error rates interacting with Google Chat, Google Calendar, Gmail, and Google Meet. **Description:** We are experiencing an intermittent issue with Google Chat, Google Calendar, Gmail, Google Meet beginning at Monday, 2025-02-10 11:51 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-02-10 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Affected customers are experiencing intermittent errors interacting with Gmail, Google Calendar, Google Chat, and Google Meet. **Workaround:** None at this time. Feb 10, 2025
36 minutes
**Summary:** Google Calendar experienced service issues, preventing some web users from accessing their calendars. **Description:** On November 19, 2024, between 10:44 AM and 12:24 PM US/Pacific, a subset of Google Calendar users encountered problems accessing the Calendar web UI. We sincerely apologize for any inconvenience this may have caused our valued customers. **Diagnosis:** The issue affected Google Calendar Web users and was triggered when users attempted to transfer a calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website. The issue did not affect the Calendar mobile application **Workaround:** There were no workarounds at the time of the issue Nov 19, 2024
1 hour, 40 minutes
**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue. Aug 12, 2024
2 hours, 12 minutes
**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time. Jun 17, 2024
6 hours, 40 minutes
We're investigating reports of an issue with Google Calendar. We will provide more information shortly. Apr 18, 2024
1 day, 22 hours
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Google Chat

Summary Date Duration
**Summary:** Google Workspace users are experiencing elevated error rates interacting with Google Chat, Google Calendar, Gmail, and Google Meet. **Description:** We are experiencing an intermittent issue with Google Chat, Google Calendar, Gmail, Google Meet beginning at Monday, 2025-02-10 11:51 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-02-10 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Affected customers are experiencing intermittent errors interacting with Gmail, Google Calendar, Google Chat, and Google Meet. **Workaround:** None at this time. Feb 10, 2025
36 minutes
Customers attempting to start a direct message chat with a new contact from the Chat Web search bar may receive the error “Can’t start a direct message right now. Try again later.” Customers can attempt to start a new direct message using the "New Chat" button. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2025-01-22 12:00 US/Pacific. Jan 18, 2025
4 days, 17 hours
**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time. Jun 17, 2024
6 hours, 40 minutes
We're investigating reports of an issue with Google Chat. We will provide more information shortly. Apr 18, 2024
1 day, 22 hours
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Google Cloud Search

No incidents reported.
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Google Docs

Summary Date Duration
**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Aug 12, 2024
2 hours, 12 minutes
**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time. Jun 17, 2024
6 hours, 40 minutes
**For more service information please follow** https://www.google.com/appsstatus/dashboard/incidents/qPG3UXdDaYVhcA9DT8zG May 24, 2024
4 hours
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Google Drive

Summary Date Duration
**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool. Jan 27, 2025
2 days, 12 hours
**Summary:** Google Drive users may experience increased error rates. **Description:** We are experiencing an intermittent issue with Google Drive beginning on Monday, 2024-09-16 10:11 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2024-09-16 11:45 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Google Drive users may experience increased error rates. **Workaround:** Customers may see success in retries. Sep 16, 2024
11 hours, 39 minutes
**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue. Aug 12, 2024
2 hours, 12 minutes
**Summary:** Google Drive experiencing service degradation **Description:** We are experiencing an issue with Google Drive beginning on Thursday, 2024-08-08 12:15 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-08-08 15:00 US/Pacific with current details. **Customer Symptoms:** Google Drive users may see degraded experience while performing upload operation. **Workaround:** None at this time. Aug 8, 2024
4 hours, 10 minutes
**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time. Jun 17, 2024
6 hours, 40 minutes
We're investigating reports of an issue with Google Drive. We will provide more information shortly. May 30, 2024
2 hours, 48 minutes
**Summary:** Google Drive users are unable to load Apps Script UI. **Description:** We are experiencing an issue with Google Drive beginning on Friday, 2024-05-24 16:20 US/Pacific. Our engineering team has identified a mitigation strategy and is currently rolling it out for all impacted users. We will provide an update by Friday, 2024-05-24 21:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Customers may not be able to load Drive UI, they would encounter error messages while trying to do so. . This issue may also impact users trying to access Apps Script UI. **Workaround:** None at this time. May 24, 2024
4 hours, 21 minutes
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Google Forms

No incidents reported.
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Google Groups

No incidents reported.
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Google Keep

No incidents reported.
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Google Meet

Summary Date Duration
**Summary:** Google Workspace users are experiencing elevated error rates interacting with Google Chat, Google Calendar, Gmail, and Google Meet. **Description:** We are experiencing an intermittent issue with Google Chat, Google Calendar, Gmail, Google Meet beginning at Monday, 2025-02-10 11:51 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-02-10 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Affected customers are experiencing intermittent errors interacting with Gmail, Google Calendar, Google Chat, and Google Meet. **Workaround:** None at this time. Feb 10, 2025
36 minutes
**Summary:** Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment. **Description:** Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25. Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information. **Diagnosis:** The affected customer may encounter Poly Studio X devices offline/deprovisioned. **Workaround:** **Customer Action required**: Each affected device has to be [manually re-enrolled in the Admin Console](https://support.google.com/a/answer/6109380?hl=en) using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality. Jul 23, 2024
2 days, 16 hours
**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time. Jun 17, 2024
6 hours, 40 minutes
We're investigating reports of an issue with Google Meet. We will provide more information shortly. May 2, 2024
3 hours, 9 minutes
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Google Sheets

Summary Date Duration
**For more service information please follow** https://www.google.com/appsstatus/dashboard/incidents/qPG3UXdDaYVhcA9DT8zG May 24, 2024
4 hours
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Google Sites

No incidents reported.
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Google Slides

No incidents reported.
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Google Tasks

Summary Date Duration
**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue. Aug 12, 2024
2 hours, 12 minutes
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Google Vault

No incidents reported.
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Google Vids

No incidents reported.
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Google Voice

Summary Date Duration
### **Summary:** Some customers were unable to send SMS on Google Voice. ### **Description:** We have experienced an issue with Google Voice beginning on Monday, 2025-02-17 at 07:06 US/Pacific. Our engineering team has applied the fix which has successfully mitigated the issue. We apologize to all who were affected by the disruption. ### **Diagnosis:** Impacted customers may have received an error message stating ‘The message violates our Acceptable Use Policy’. The issue has impacted only consumer users and not Google Workspace users. ### **Workaround:** Customers may retry to send the SMS which might have resolved the issue. Sending SMS messages from Android or iOS devices appeared to be functioning correctly. Feb 17, 2025
5 hours, 45 minutes
**Summary :** Google Voice group chat users may receive malformed SMS messages. **Description :** We are experiencing an issue with Google Voice beginning on Tuesday, 2024-11-19 20:45 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-11-20 10:00 US/Pacific with current details. **Customer Symptoms :** Google Voice group chat users may receive malformed SMS messages. **Workaround :** None at this time Nov 20, 2024
11 hours, 36 minutes
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Google Workspace Migrate

No incidents reported.
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Google Workspace Support

Summary Date Duration
Google Workspace customers can create chats during case creation but experience an issue providing attachments for chat cases Mar 11, 2025
1 hour, 15 minutes
Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup. Jan 28, 2025
3 hours, 36 minutes
**Summary:** We are investigating reports of issues with Google Cloud and Google Workspace Support. **Description:** We are investigating reports of issues with Google Cloud and Google Workspace Support beginning on Friday, 2024-11-15 13:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 17:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may experience issues with creating and managing the vector cases. The operations like case creation, read and updates may have been impacted. **Workaround:** None at this time. Nov 15, 2024
3 hours, 35 minutes
**Summary:** We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. **Description:** Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. **Diagnosis:** Customers impacted by this issue may observe errors during case creation. **Workaround:** If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. Nov 15, 2024
6 hours, 10 minutes
We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. Nov 8, 2024
1 hour, 3 minutes
We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-16 23:00 US/Pacific with current details. Oct 17, 2024
7 hours, 9 minutes
**Summary:** Customers may experience intermittent issues with support case creation **Description:** We are experiencing an intermittent issue with Google Workspace Support case creation beginning on Wednesday, 2024-10-02 14:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-02 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may receive an unexpected error while attempting case creation. **Workaround:** Retrying the case creation process may be successful due to the intermittent nature of the issue. Oct 2, 2024
1 hour, 52 minutes
Summary: Workspace Super Admins trying to open unauthenticated support cases for account recovery help using toolbox are encountering 500 errors and unable to open support cases for account recovery. We will provide an update by Wednesday, 2024-04--24 14:45 US/Pacific with current details. Workaround: Customers having issues opening the account recovery cases can use https://support.google.com/a/contact/recovery_form to contact support until the issue is resolved. Apr 24, 2024
6 hours, 17 minutes
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NotebookLM

Summary Date Duration
We're investigating reports of an issue with NotebookLM. We will provide more information shortly. The affected users are unable to access NotebookLM. Mar 10, 2025
2 hours, 40 minutes
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Inactive Products

Classic Hangouts (inactive)

Classic Hangouts was replaced by Google Chat in 2022.
No incidents reported.
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