eSim | Other services | Services | Telco, ICT and content provider A1
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eSim

What is an eSIM card

eSIM is a chip embedded in the device that replaces the plastic SIM card. Devices that support this technology are not necessary to insert a physical SIM card into the slot. The chip is programming eSIM profile that containing all the necessary data to connect to mobile communication.

How to connect a new number with eSIM at an A1 store

  1. Make sure your device supports eSIM.
  2. Visit an A1 store to set up a number with eSIM.
  3. Get a paper QR-code to install your eSIM.
  4. Make sure your device is connected to the Internet (Wi-Fi).
  5. Complete the eSIM installation to your device.

How to connect a new number with eSIM in the My A1 app

  1. Make sure your device supports eSIM.
  2. Make sure your device is connected to the Internet (Wi-Fi).
  3. Use the My A1 app to remotely set up a number with eSIM by following the steps in the app.

   Details.

 

How to install eSIM to your device

  1. Make sure your device is connected to the Internet (Wi-Fi).
  2. Go to Settings.
  3. Select “Cellular” or “Mobile data”.
  4. Select “Add cellular plan”.
  5. Use your mobile device to scan the QR-code.
  6. Confirm to select the mobile operator by tap “Add cellular plan”.

How to replace a SIM to eSIM at an A1 store

  1. Make sure your device supports eSIM.
  2. Visit an A1 store to replace your physical SIM to digital eSIM.
  3. Get a paper QR-code to install your eSIM.
  4. Make sure your device is connected to the Internet (Wi-Fi).
  5. Complete the eSIM installation on your device.

How to replace a SIM to eSIM in the My A1 app

  1. Make sure your device supports eSIM.
  2. Make sure your physical SIM is in the device and it is connected to the Internet (Mobile internet will be required at the user identification step, then Wi-fi).
  3. Use the My A1 app to replace the SIM to eSIM by following steps in the app.

Detailed information

An eSIM is a digital virtual SIM card that is loaded into your device and allows you to use mobile communications without a physical SIM card. The eSIM card has the same capabilities as its plastic counterpart: it can be blocked if the phone is lost, and can also be reinstalled on a new device.

Company's clients - individuals and legal entities (except for prepaid tariffs subscribers).
A1 company guarantees the operation of eSIM with all device models that implement this opportunity and that are officially presented in Belarus.
Mobile phones with eSIM are an alternative to the previously common models with dual SIM cards. You can have multiple SIM card profiles and switch between them as needed. The number of profiles depend on the device model. For example, personal and work numbers can be managed from one device, and the number of such numbers can be up to 5.
Apple devices may display the following notification: “Cellular plan is not certified”. Click OK to continue. After updating the device, the message will not appear.

eSIM is an independent module and does not depend on the presence of other SIM cards in the smartphone. A mobile device can support both a physical SIM card and an eSIM card at the same time. If you wish, you can replace your current SIM card with an eSIM. More information here.

Prepare your QR-code for scanning (it is issued on paper in A1 store and is also available in the My A1 app). Make sure your old smartphone is connected to the Internet (Wi-Fi), then delete the eSIM profile on it. Next, complete eSIM activation on the new device by scanning the prepared QR-code. More details in the “How to install eSIM on your device” section.

 

Attention! For customers who were issued eSIM before 13.09.2022, the number owner must visit an A1 store to replace the old eSIM to new eSIM or a physical SIM.

In this case, scan your QR-code again. The eSIM profile will install automatically. First make sure the device is connected to the Internet (Wi-Fi).

Check that you have an Internet connection (Wi-Fi) and that the latest version of the operating system is installed on the device. Update the system is necessary. Scan the QR-code again.

Currently, the use of eSIM is only possible in smartwatches with a separate subscriber number. In smart watches, which require the use of one subscriber number simultaneously in a smart watch and a smartphone, eSIM from A1 is not available.

If you lose the QR code on paper, you can view it in the My A1 application or going to A1 store with an identification document.

A QR-code cannot work on multiple devices at the same time.