Privacy Policy

Last Updated: September 19, 2025

This Privacy Policy explains the information that Vimeo collects when you use our products and services or otherwise interact with us, how that information is used, with whom it may be shared, and your privacy choices.

1. Introduction

Who we are and what we do

This Privacy Policy covers Vimeo.com, Inc. (collectively, “Vimeo,” “we,” “us,” or “our”). We provide online video hosting, sharing and related services through our owned-and-operated websites, including Vimeo.com and Livestream.com, our branded applications for mobile and connected devices, and our embeddable video players (collectively, the “services”).

Acceptance and Changes

By registering for, downloading, or using our services, you accept this Privacy Policy, which is part of our Terms of Service. We may modify this Privacy Policy from time to time. We will post any modified version of our Privacy Policy at https://vimeo.com/privacy. If we change the Privacy Policy in a way that materially lessens our commitments to you, we will provide notice to registered users by email or other methods.

2. Children's Privacy

We do not knowingly collect personal information from individuals who are under the minimum required ages specified herein. You must be at least 16 years old or the age of majority in your jurisdiction, whichever is greater, to use our services. Individuals under the applicable age may use our services only through a parent or legal guardian's account and with their involvement. If you are a parent or legal guardian who believes your child has provided personal information to Vimeo without your consent, you may ask us to delete such information by contacting us at [email protected].

3. Data We Collect About You

We collect information about you when you use our services. In addition, third parties may collect information about you when you use our services. Collected information may include or reflect personal information that could identify you, as well as non-personal information. We refer to your information as "your data" for short.

Account Information

To create an account, you must provide a valid email address and password. If you choose to sign-up and/or authenticate using a third-party account (e.g., Facebook, Google), you authorize us to obtain account information from the third-party platform.

In some cases, we may also collect information to confirm your age. We do this to help keep users safe and to make sure that you meet our minimum age requirements. Depending on your location, this may include:

Your confirmation that you are over a certain age.
A temporary selfie used with technology that estimates your age.
Information from a government-issued ID, if you upload one for verification.
Information from a payment card, used only to help confirm your age to access certain features.

Providing this information is optional, but if you choose not to, some features or content may not be available to you. In some regions, you may not be able to create an account or continue using your account unless you successfully verify that you meet the minimum age requirements.

Financial Information

To make a purchase, you may need to provide a valid payment method (e.g., credit card or PayPal account) and billing address. Your payment information will be collected and processed by our authorized payment vendors. We do not directly collect or store credit or debit card numbers ourselves in the ordinary course of processing transactions. If we allow purchase through a third-party platform (i.e. in-app purchase), the payment method stored with the third-party platform will be charged. If you choose to make a purchase via bank transfer, you must provide the relevant bank account details.

If you offer content for sale using our services, you must provide an account to receive funds and tax information, which may include your name, address, and taxpayer identification number. In some jurisdictions, you may also be required to verify your identity with our third-party provider, which involves providing a government-issued identification, your physical address, phone number, and email address.

Content You Submit

You may upload and create content such as videos, text, photographs, and artwork. Your account profile may display information about you and your activities. This information may be accessed by others. Your videos may be viewed and otherwise accessed by others, and associated metadata (e.g., titles, closed captions, descriptions, tags, etc.) may be viewable by others. You may choose to limit the availability of your profile and videos. For more details, see Section 8.

Your interactions during events such as live streams and webinars, or with other users (e.g., comments, "likes," poll responses) may be seen by others.

If you use Vimeo AI to translate the audio track of your video, we collect data about your voice in order to provide those services.

Registration Forms

You may submit information through a registration form set up by a video owner or event host. This information will be received by both Vimeo and the video owner and is subject to both Vimeo's Privacy Policy as well as the video owner's privacy policy. Except where Vimeo is the video owner, Vimeo will not use any information you submit through such forms for direct marketing purposes.

Other Information You May Submit

You may submit data to us for limited purposes, such as requesting customer support; participating in a study or survey; entering contests or sweepstakes; applying for a job; or signing up to receive communications from us or another user.

Automatically Collected Information

We automatically collect certain types of data when you use our services, regardless of whether you have an account. This data includes your IP address, rough geolocation derived from IP address, technical information about your device (e.g., browser type, operating system, basic device information), and the web page you visited or search query you entered before reaching us. We may also record your on-site activities, including button clicks, mouse movements, scrolling, and non-sensitive keystroke activity. This data may be used to create a "session replay" of your interaction, which helps us troubleshoot technical issues, improve customer service, and enhance user experience. We may also track your activities using cookies and similar technologies. By using our services, you agree to our use of these methods as set forth in our Cookie Policy.

Information Collected by Third Parties

Some third parties may collect data about you when you use our services. This may include data you submit (such as payment information) or automatically collected information (in the case of third-party analytics providers and advertising partners).

We may obtain data from third parties about you. We may combine that data with information that we have collected. For example, some advertisers or advertising platforms may allow us to determine what other online services you might use so that we may place relevant ads on those services.

4. How We Use Your Data

We may use your data for the following purposes:

Identification and authentication: We use your data to authenticate you as the owner of your account when you interact with customer support. We may also use your data to verify your identity if you offer content for sale using our services.
Operating our services: We use your data to provide our services, process and fulfill orders, provide customer support, and to otherwise comply with our contractual obligations to you. We (and/or our third-party vendors) use your financial information to process purchases made by you and to pay you amounts you have earned.
Communicating with you: We use your data when we communicate with you (e.g., when we respond to a customer support or other inquiry).
Improving our services: We use your data to understand how our services are being used and how we can improve them.
Customizing your experience: We use your data to personalize the service to you. This may include remembering your preferences for language or volume or displaying videos that you might enjoy, based upon your viewing choices. This may also include restricting access to certain features or content due to applicable law in your location.
Marketing and advertising: We use your data to show you ads on third-party sites, and to measure the effectiveness of those ads. We may also use your data to contact you about products, services, or resources that might interest you.
Protecting our services: We use your data to secure our platform, prevent abuse of our services, and enforce our Terms of Service. For example, we use tools that process data to detect and prevent fraud in transactions and content that violates our Acceptable Use Policy.
Legal compliance: We use your data where we are legally required to do so. For example, we may need to gather your data to respond to a subpoena or court order.
Protecting your information: Where appropriate, we may anonymize, backup, and delete certain data.

We may use algorithms, machine learning, and other automated means to implement any of the above.

Whenever we process your data for one of these purposes, we have determined that one or more of the following lawful bases apply:

Performance of a contract;
Legitimate commercial interest;
Compliance with a legal obligation; or
Consent

When Vimeo relies on legitimate interest as a lawful basis of processing, we undertake a balancing test to ensure that the interests or fundamental rights and freedoms of the data subject are not outweighed by Vimeo’s interest.

We share data with third parties as follows:

As you instruct: We may make your profile and videos available to others as you instruct in using our services. We may share your data with persons to whom you have granted account-level access.
With your consent: We may share your data with third parties where we have obtained your express consent to do so.
Authorized vendors: We may share your data with third-party vendors that help us operate and improve our services, process orders, comply with your instructions and our contractual obligations, and support user safety while using our platform. This includes payment processors, content delivery networks (CDNs), cloud-based hosting services, monitoring services, email service providers, quality assurance and testing vendors, fraud and abuse prevention vendors, customer relations management (CRM) vendors, chatbot providers, shipment vendors, and identity (including age) verification providers.
Advertising: We may share your data with advertising companies to display relevant ads to you, and to measure the effectiveness of those ads.
Analytics: We may share your data with analytics providers which help us understand how customers are using our services. We may also share individually identifying analytics information with the hosts of live events you attend, the owners of recorded video you view (where you have provided your consent to share such information), and the administrator(s) of your Enterprise Account (see below for more details).
Affiliates and advisors: We may share your data with our auditors and advisors for planning, financial reporting, accounting, auditing, tax filings, and legal compliance. We may share your data with our affiliates to the extent necessary to provide you with the services ordered.
Certain legal situations: We may share your data where we believe disclosure is necessary to comply with a legal obligation or in connection with a corporate transaction as discussed in Section 6.
Aggregated or anonymized information: We may publicly disclose non-personal aggregated or anonymized information such as our number of visitors and registered users.

We use reasonable efforts to vet vendors for their privacy and data security practices. We require that all vendors agree to protect the data we share.

Enterprise Accounts

If you create a Vimeo account using an email address provided or assigned to you by an organization (such as your work email address):

Vimeo may share your personal information (e.g., name, email address) with such organization; and
The organization may establish a direct relationship with us and migrate your data to the organization's account (an "Enterprise Account").

When you use an Enterprise Account, the administrators of the Enterprise Account may:

Access information about your Enterprise Account activity, including your video viewing history;
Manage and change the content within your account, including profile information;
Control your ability to view, edit, or delete content; and
Delete your account.

The organizational owner of the Enterprise Account, not Vimeo, is responsible for the accounts it controls and its use of its account users' data. Your use of our services is subject to such organization’s privacy policies, which may differ from Vimeo’s. If you do not want an organization to access or otherwise control your account, use a personal email address and do not use an organizational email address when creating an account. If your account has not yet joined an Enterprise Account, you may update your email address in your account settings to prevent automatically joining in the future.

We may disclose your data in response to official requests (e.g., court orders, subpoenas, search warrants, national security requests, etc.) ("requests") that we receive from government authorities or parties to legal proceedings. We direct law enforcement agencies to our Law Enforcement Guidelines page.

We handle U.S. requests in accordance with U.S. law. If the request originates from a foreign jurisdiction, we will typically disclose information where we in good faith believe that disclosure is permitted by both U.S. law and local law. In all cases, we may raise or waive any legal objection or right available to us, in our sole discretion.

We may disclose user data where we reasonably believe that someone's life is at risk. For example, if we become aware of a person threatening to commit suicide, we may share that person's data with appropriate entities that may have the ability to help.

We may disclose user data to report suspected crimes. We report content suspected of exploiting minors to the National Center for Missing and Exploited Children (NCMEC) along with the data identifying the uploading user.

We may disclose user data in situations involving legal claims against us or one of our users. If you submit a Digital Millennium Copyright Act (DMCA) or other takedown notice, we may share that notice with the affected user. If you challenge such a notice, we may share your response with the complainant.

We may share your data with potential transaction partners, advisors, and others in the event our company is, in whole or part, acquired by a third party. In such case, we will use reasonable efforts to require the acquiring entity to comply with this Privacy Policy.

7. Data Retention

We retain your data for as long as you have an account. When you close an account, we will delete your data. We may retain logs of automatically collected information (for internal analytics and security purposes); your email address; your tax information; communications with you; and your transactional information (for auditing, tax, and financial purposes). When we no longer have a business or legal reason for retaining your data, we will delete or anonymize it.

We retain deleted videos on our servers for a short period in case you wish to reverse deletion. Once we delete a video, we may not be able to recover it. If you have previously made a video public, the video or its thumbnail may continue to be discoverable in a search engine's cache for a time.

If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process. Similarly, if we believe that your account has been involved in wrongdoing, we may preserve your data to defend or assert our rights.

8. Account and Video Privacy Settings

As part of our services, we offer you the ability to limit the distribution of your content, including your videos. This section explains some of your choices.

Profile

Some of our online subscription plans enable you to "hide" your profile or otherwise make it inaccessible on our website. Your profile will, however, remain accessible to persons who have access to your account or content.

Team Members

Some of our subscription plans enable you to grant account-level access rights to others. Persons with such access ("Team Members") may be able to see and potentially alter your data. You may revoke or downgrade Team Member access at any time.

Videos

We enable you to manage the privacy settings of your videos. Learn more about available privacy settings. You may change a video's privacy settings at any time. Changes will be applied on a go-forward basis.

You may create a sharable link to your video for the purpose of sharing your video with others or embedding your video on a third-party website (including your own). Creating such a sharable link will override your privacy settings and will allow anyone who enters the link in a browser to view your video without restriction. Similarly, embedding your video on a publicly available website will allow the public to view your video regardless of your privacy settings.

You should exercise caution in granting access to others (whether through link sharing or passwords). Once you have granted access to someone else, you lose a degree of control over the distribution of your video as those persons may share the password and/or link with other people.

Regardless of your profile or video privacy settings, Vimeo reserves the right to inspect them for compliance with its Terms of Service, to provide customer support, or to address technical issues.

9. Communications from Us

Emails

If you create an account or request information about Vimeo's services, you may receive commercial emails from us. You may always opt out from receiving commercial messages in your account settings or through the unsubscribe link included at the bottom of each email. Please note that any opt-out request may take several days to process and you will continue to receive transactional emails from us (e.g., emails confirming transactions and/or providing information about your account).

Mobile Device Communications

We may, with your consent, send push notifications in our apps. You may disable these by declining them or changing the app's settings. To the extent provided, we may, with your consent, send SMS messages to your mobile telephone for authentication and security purposes. You may opt out of receiving such messages at any time.

10. Protecting Your Information

We use physical, technical, and organizational security measures to safeguard your data from unauthorized or accidental disclosure. Despite these efforts, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Users also have a role to play in keeping their data safe. We encourage you to use a unique and hard-to-guess password for your account and to not share it with others. You should only grant access rights to people who you know and trust, and, even then, you should be careful in granting all access rights. You should monitor your account regularly. If you believe that someone has gained access to your account without your permission, please contact us immediately so that we can investigate.

11. Your Responsibilities

You may receive other people's data in using our service. If you receive information from other users, you must process that information in compliance with your published privacy policy and all applicable laws, including those concerning privacy, data security, and online marketing.

12. Third-Party Services

We may provide access to online services that we do not own or operate via hyperlinks or integrations. These services fall outside of this Privacy Policy and we have no control over the data they collect. Once on a third-party site, your data may be collected by others. We encourage you to read our Third-Part y Service Addendum and the privacy policies of such services before using them.

You may use our service through third-party sites. For example, you may watch a video that is embedded on a third-party site or use one of our apps on a third-party platform. This Privacy Policy covers our apps and video players, but does not cover any third-party site or any third-party video player.

13. Location of Data and Data Processing

Vimeo is based in the United States. We provide services globally using computer systems, servers, and databases located in the U.S. and other countries. When you use our services from outside of the U.S., your information may be transferred to and processed in the U.S. In accordance with applicable international data protection laws, we may transfer your personal information from your home country to the U.S. (or other countries) based upon the following legal bases:

Legitimate business interests: We could not provide our services or comply with our legal obligations without transferring your personal information to the U.S.
Our use of Standard Contractual Clauses (also known as "Model Clauses") where appropriate.
The EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.

Vimeo complies with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the EEA, the UK, and Switzerland, respectively. Vimeo has certified that it adheres to the DPF Principles. The following Vimeo subsidiaries also adhere to the DPF Principles: Livestream LLC and VideoJi, Inc. Vimeo remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf. If there is any conflict between the terms in this Privacy Policy and the DPF Principles, the Principles shall govern. To learn more about the DPF program, and to view our certification, visit the DPF website.

If you have an inquiry regarding our privacy practices in relation to our DPF certification, we encourage you to contact us at the address listed in Section 15. Vimeo is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. You may also refer a complaint to your local data protection authority and we will work with them to resolve your concern. In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the DPF Principles. You may contact JAMS, our U.S.-based alternative dispute resolution provider, for more information or to file a complaint, at no cost to you.

14. Your Privacy Rights

We enable you to make numerous choices about your data:

You may choose not to provide us with certain information. For example, you may choose not to create an account or not to provide optional account information.
You may change your account and video privacy settings. See Section 8 for more details.
You may change or correct information voluntarily submitted to us. We encourage you to keep your data current by viewing your settings page.
You may opt out of receiving commercial emails from us. See Section 9 for more details.
You may limit the use of cookies. See our Cookie Policy for options.
You may close your account (which will delete all videos) or delete certain videos.

In addition, depending on where you reside, you may have certain privacy rights. These may include the right to: access, correct, delete, erase, restrict, or object to our use of your personal information; port your data; and withdraw consents. We enable exercise of these rights primarily through our services (which we reserve the right to modify). For example, we allow users to change their information, download their videos, and close their accounts. We also fulfill our obligations in response to direct requests. We will endeavor to process requests within one month. Please note that we may not be able to comply with requests to the extent that they would cause us to violate any law or infringe any other person's rights. We reserve the right to request appropriate identification. We will process requests free of charge unless they would impose an unreasonable cost on us.

Additional details about Vimeo’s data collection, use, and third-party disclosures can be found in our U.S. State Privacy Notice.

15. How to Contact Us

For any questions, inquiries, or complaints relating to your privacy, please contact us at:

Vimeo.com, Inc. Attention: Data Protection Officer 330 West 34th Street, 10th Floor New York, New York 10001 [email protected]

Alternatively, if you are in the EU, EEA, or Switzerland and would like to exercise your rights or have questions about our processing of personal information, you may contact our local representative.

For the EU/EEA: European Data Protection Office via the online request form at https://edpo.com/gdpr-data-request or by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.

For Switzerland: EDPO Switzerland Sàrl via the online request form at https://edpo.com/swiss-data-request or by writing to EDPO Switzerland at Rue de Lausanne 37, 1201 Geneva, Switzerland.