Customer Service Transformation Report 2026
Connecting Customers, Product Experts, Developers and Intercom Teams together
Get inspired and engage in Fin discussions
Start here
Find answers and get expert advice
Suggest ideas and share upvotes
Join a user group and connect with peers
See top tips from users and Intercom team
Hi everyone,I’m looking for a reliable way to automatically sync Intercom contacts with our CRM (Salesforce or HubSpot). Right now, user data gets updated in different platforms, so our records often become inconsistent.I’m hoping to set up: Automati
Has anyone built/use anything that syncs Intercom Notes into Salesforce Chatter? I’m relatively new to this world and wondering if this is possible out of the box or needs custom work.
Can I change the default layout of the Help Center? I want to upload my own custom HTML/CSS.
I have installed the Salesforce AppI have all fields syncing between contacts, accounts etc.I have setup the “Maintain lead and account ownership” section and it maps all the right Salesforce users with Intercom users. But….The only field it will not
Hello all,Could I ask, please, what is the maximum file size allowed for Attachments on the Chats in Intercom? It's important to know, as some file sizes may go up to 1GB in size that our clients may need to attach. Thank you all in advance!
Hello all, On behalf of the Access LMS Support team, it would be beneficial to have the following file formats enabled to be used in Attachments on the Intercom Chat window:.mpg, .webm, .webp, .tiff, .docx, .txt, .rtf, .pptx, .ppt This is to ensure o
Hello, I need to create a custom report in intercom utilizing the “Adjusted conversation handling time” metric, which I understand is currently in beta. When searching for a metric, this option is not available. I can only find the regular “conversa
Hi everyone 👋! I'm Alejandro Etchegoyen, founder and CEO of Waitry, a platform located in Madrid (Spain) and Buenos Aires (Argentina) that digitises ordering, payments and service for restaurants, hotels and retail worldwide. Happy to be
Hi everyone,I’m seeing a strange issue with how intercom handles some external links shared inside messages and help center articles. One example I ran into was when a user tried to open a page related to the daily telenor quiz.When the link is click
I really appreciate the conversation topics and reporting features in Intercom. However, these would be even more valuable if the machine learning algorithm also analyzed ticket attributes, not just conversation messages. In our workflow, users fill
Hey again! I noticed there is an option to collect Fin’s attributes data which is great, but is there any chance to be able to collect attributes’ data without Fin answering? Is this something that we can expect any time in the future?
We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.Why is the widget blank despite seem
Using the FIN workflow, I’d like to trigger a bot survey using a URL. I’d also want some metadata passed over from FIN through the URL to our survey tool. How can I accomplish this? Metadata examples:-FIN Conversation ID-Category
We have one workspace but multiple brands. I’ve been trying to get an answer on this question but the person helping me just stopped replying. And we need to urgently resolve this issue.We want to use app script to forward emails because we have comp
Meet our Community Experts! Connect with dedicated Service Partners, Developers,Consultants and Intercom & Fin power users. Tap into their expertise and elevate your experience!
Wondering what that means? It's your chance to make it to the top.
Community Expert
Intercom Certified Partner
Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.